Shugart Enterprises is simply following the guidelines of not only the
NC Real Estate Commission but also the terms of the contract that the buyer
signed. We are currently working
with *** *** in order to resolve
this matter. Once we receive a denial letter from *** ***, we can
sign the termination of contract and return the earnest money. In good
faith that the buyer was going to close on the home, Shugart went ahead and
followed through on their part of the contract by adding additional items that
the buyer had requested
The only positive experience since building my home at The Villas of Sunnybrook is the location....The workmanship and quality control is extremely poor, from having inexperienced drywall installers, and a supervisor who would allow a clearly poor tape job and visible bulging to go uncorrected, to the spackle on every window installed, to the inferior paint job throughout. Unfortunately I had no time to act as a site inspector and should not have had to. When I complained about the obvious bulging in the ceiling throughout the house, they sent someone to correct it, and when they were finished, there was no change. Because the only way to correct it, would have been to remove the drywall and start over, and that was too costly a job. Forget about customer satisfaction.. In order to fix the poor ceiling installation, I would have to re-drywall or be creative and install ceiling tiles or texture....
My recommendation, is have an inspection before closing, or be very viligant through every stage of the build to ensure quality workmanship, or better yet, go with a quality builder....
Very unhappy.....
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Shugart Enterprises is simply following the guidelines of not only the
NC Real Estate Commission but also the terms of the contract that the buyer
signed. We are currently working
with *** *** in order to resolve
this matter. Once we receive a denial letter from *** ***, we can
sign the termination of contract and return the earnest money. In good
faith that the buyer was going to close on the home, Shugart went ahead and
followed through on their part of the contract by adding additional items that
the buyer had requested
Need a complete update on design software. Had to use paper and pencile to layout electric . Way behind the times
The only positive experience since building my home at The Villas of Sunnybrook is the location....The workmanship and quality control is extremely poor, from having inexperienced drywall installers, and a supervisor who would allow a clearly poor tape job and visible bulging to go uncorrected, to the spackle on every window installed, to the inferior paint job throughout. Unfortunately I had no time to act as a site inspector and should not have had to. When I complained about the obvious bulging in the ceiling throughout the house, they sent someone to correct it, and when they were finished, there was no change. Because the only way to correct it, would have been to remove the drywall and start over, and that was too costly a job. Forget about customer satisfaction.. In order to fix the poor ceiling installation, I would have to re-drywall or be creative and install ceiling tiles or texture....
My recommendation, is have an inspection before closing, or be very viligant through every stage of the build to ensure quality workmanship, or better yet, go with a quality builder....
Very unhappy.....
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]