To: B8B - Respond to ComplaintFrom: A-1 Quality Seamless Gutters.RE: Revdex.com Complaint #[redacted]. Mr. [redacted] re: his Mother's Residence.We did not install the gutters and downspouts on the [redacted] residence located at [redacted]Columbus, OH 43209 as stated in the complaint. We...
performed a Cleaning Service and installed LeafProtection on the propem on 04/09/2015.We received a call on Friday, 09/30/2016 which the customer stated the gutters were overflowing withrain water on the left side of the house. On Monday, October, 10/03/2016 we received another call thatwater was going into the garage. And, on 10/04/2016 that water was going into the basement. Ourforeman had responded, but went to an incorrect address received from our office. When he realized hewas at the wrong address, it was past office hours. He then called the homeowner's son, Her son gotnasty with our employee on the phone, saying the "gutters were warranted for 100 years.On Wednesday, October 5, 2016 1 went to the home with my crew to try to determine what was theproblem. I had our crew remove some of the leaf protection. The gutters were free of debris. Wechecked and found there were no stoppages in the downspouts either. However, the downspout wassplit in the back which allowed water to run all over. We also checked the gutter and found it wasleaning out from the fascia board. Whoever installed the gutter used a different hanger than we use.The hanger had failed. We installed extra hangers and screws, put the gutter back in place andreinstalled the Leaf Protection. The Leaf Protection is working correctly. There were no stoppages.Considering the amount of rainfall received during this period, the homeowner may consider installing alarger gutter and an extra downspout on this side (west), as many storms come from that direction.We Did Not Install These Gutters and Downspouts. I told Mrs. [redacted], the homeowner that we would tryto find her a downspout, but the color has been discontinued. Perhaps, this is a Job for her son to havethe damaged downspout replaced.Again, we did not install these gutters and downsaouts an this residence. We only supplied labor andmaterial for installation of the Leaf Protection. We take this complaint very personal as we do not "ripoff" elderly people as Mrs. [redacted]' son stated. Quite the opposite, we tried to help with her situation.Mrs. [redacted] is a lovely person. I told her to please contact us if we could be of service in the future.John P. L[redacted], [redacted]A-1 Quality Seamless Gutters
To: B8B - Respond to ComplaintFrom: A-1 Quality Seamless Gutters.RE: Revdex.com Complaint #[redacted]. Mr. [redacted] re: his Mother's Residence.We did not install the gutters and downspouts on the [redacted] residence located at [redacted]Columbus, OH 43209 as stated in the complaint. We...
performed a Cleaning Service and installed LeafProtection on the propem on 04/09/2015.We received a call on Friday, 09/30/2016 which the customer stated the gutters were overflowing withrain water on the left side of the house. On Monday, October, 10/03/2016 we received another call thatwater was going into the garage. And, on 10/04/2016 that water was going into the basement. Ourforeman had responded, but went to an incorrect address received from our office. When he realized hewas at the wrong address, it was past office hours. He then called the homeowner's son, Her son gotnasty with our employee on the phone, saying the "gutters were warranted for 100 years.On Wednesday, October 5, 2016 1 went to the home with my crew to try to determine what was theproblem. I had our crew remove some of the leaf protection. The gutters were free of debris. Wechecked and found there were no stoppages in the downspouts either. However, the downspout wassplit in the back which allowed water to run all over. We also checked the gutter and found it wasleaning out from the fascia board. Whoever installed the gutter used a different hanger than we use.The hanger had failed. We installed extra hangers and screws, put the gutter back in place andreinstalled the Leaf Protection. The Leaf Protection is working correctly. There were no stoppages.Considering the amount of rainfall received during this period, the homeowner may consider installing alarger gutter and an extra downspout on this side (west), as many storms come from that direction.We Did Not Install These Gutters and Downspouts. I told Mrs. [redacted], the homeowner that we would tryto find her a downspout, but the color has been discontinued. Perhaps, this is a Job for her son to havethe damaged downspout replaced.Again, we did not install these gutters and downsaouts an this residence. We only supplied labor andmaterial for installation of the Leaf Protection. We take this complaint very personal as we do not "ripoff" elderly people as Mrs. [redacted]' son stated. Quite the opposite, we tried to help with her situation.Mrs. [redacted] is a lovely person. I told her to please contact us if we could be of service in the future.John P. L[redacted], [redacted]A-1 Quality Seamless Gutters