*** came in to South Valley apartments looking for a bedroom apartment for herself, her boyfriend and boyfriends brotherThe Apartment manager showed her an apartment and after talking about the utilities and internet she had no further questionsShe did want to take an application with her
The manager told her that she would need to bring the completed applications back with the payment, as well as check stubs or proof of income for each adultLater this same day her boyfriend came in and dropped off applicationsBoth visits from *** and her boyfriend were brief and without ANY questioning about their chances of approvalI know in certain circumstances we do require a deposit equal to two months rent ($650.00), which would have been $in her caseWe have never required more than that so her claim about paying a $deposit is completely falseUnfortunately we are not allowed to discuss ***’s credit or her roommates publicallyNor are we allowed to discuss with *** the other applicants credit or information.Secondly, when you came into the home office, you spoke with me directly ***And another office gal that just came back from lunch was standing just behind me and heard our conversationI told you we had already addressed this with you over the phone when you called earlier and the apartment manager was adamant that neither of you or your roommates even brought up the term ‘cosigner’We don’t have a crystal ball so we cannot tell anyone if they would be approved or not without their completed applicationI showed you where you signed the application that stated ‘Application fees are non refundable’You were quite angry that I would not give you back your application fee because you and your roommates did not qualify and YOU were the one that then stated you were going to the attorney generalI just suggested you provide him a copy of the documents you signed and said ‘Have a great afternoon’Then you left our office.So your claim here has several untruthsApplicants that do not qualify do not get their fees refunded as we pay to pull credit and we pay labor wages to do background checks, rental references, wage confirmation Applicants that do not qualify do not get their fees refunded as we pay to pull credit and we pay labor wages to employees to do background checks, rental references, wage confirmationSo your claim here has several untruthsApplicants that do not qualify do not get their fees refunded as we pay to pull credit and we pay labor wages to do background checks, rental references, wage confirmation
Initial Business Response /* (1000, 5, 2015/10/07) */
We have a written move out walk thru condition report signed by the tenantIt states (seven) times that the touch up paint does not matchWe also have pictures of the wallsThe paint this tenant used was a gloss finish and the rest of the
walls are flatAll the walls look splotchy and very unprofessional throughoutThe walls were not in this condition when the tenants moved in! We would not lease this higher end property with the walls in this stateThis home is over square feet with a finished walkout basement$is more than fair to repair paint damage for this size of a homeMismatched paint is not considered wear and tear in the courts
Tenant was charged for several large pallets and a tire left under the back deckWe had to pay to have this hauled offThis is also written on the walk out report, signed by the tenantWe also have pictures
Tenant was charged for a broken towel rackThis is also written on the walk out report, signed by the tenantWe also have pictures
We have invoices for cleaning and carpet cleaning for which tenant was charged
On this tenants lease it states, No PetsSigned by TenantWe saw snakes in the property when we were having it appraised a few weeks agoIt also smelled very strongly of dog odorWe used the ozone machine multiple times to rid the pet odorWe did not see a dog however the presence of a dog on the property was clearThis goes to credibility of the tenant as he clearly had unauthorized pets on the property as well
This property was not left in the same condition as at move in, which is required by law to receive your deposit backNothing that was charged to this tenant is wear and tearWe have more than enough evidence to proceed to court - written form, pictures and witnesses
WE will forward the signed walk thru condition report and pictures to the Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First we removed items from beneath deck day of move out so lets start with that lie...secondly we still have can of paint used and it was not gloss..towel rack in their picture is a designed angle and we assumed they were speaking of it becoming loose in wall from wear and tear...first picture is of ceiling where it was repaired from a water leakage that they sent their guy to fix and second I have no clue...any animal within an aquarium is not considered a "pet" as it can not damage their property and didnt...and they were aware of the fact that as a disabled adult I had a service dog upon moving in and their agent matt followed federal laws required for my disability...there was zero smells or condition issues with this property when we left it was shampooed and cared for entire time...and on their own website the property went back on market day de moved out as noted by time stamped evidence...point is I am not and will not let this company take advantage of me or my family and just as several others will take this to court and win...they want to say people defemate their character but at the same time try and drag them through the mud...their was wear and tear..a clearly signed document stating everything was ok but touch up paint and apparently a walkthrough of said property by owner at later date to assess total cost made very clear by their only employ who handles deposit refunds which is illegal...so I have my evidence and will handle in court apparently...just really *** you are a honest good tenant for an entire year always pay rent early or on time and you get treated like this
Final Business Response /* (4000, 9, 2015/10/13) */
October 13,
After a tenant gives possession of a property back to the landlord and signs a move out walk thru condition report, there would be no way for the landlord to know that the tenant came back on the property to remove items left outside instead of the subcontractor assigned the make ready of the homeThe first time we were notified of you personally removing the items was thru an online complaint instead of a phone call to our officeWe have since contacted the sub and he stated he removed no items from under the deckWe have issued a refund to tenant for this charge
We have many pictures of the walls conditionThere is baseboard in several of themThey are not of the ceiling
Our business is to lease propertyWe absolutely advertise property as soon as we know we have an upcoming vacancyWe prelease homes every day to tenantsVacant properties tenants can move in the next dayPreleased property is property with a lease expiring soon or a vacancy that is in make ready status
We absolutely accept service dogsThey would be listed on the lease under the pet section and the tenants provide a picture of the pet along with the dogs certification as all our other tenants doYour lease states 'Lessee shall not keep in or about the premises any live animals, fish, reptiles or birds without the expressed written consent of Lessor.' We do not allow snakes on any of our propertiesThe lease I am forwarding states 'no pets' and this section is initialed by tenants and a cosignerAnd of course the lease is signed by them as well
Plus the third party vendor that cleaned the carpets noted on his invoice to us 'Had strong smell of pet'
We have many employees and subcontractorsThat is why we get everything in writing signed by tenants and landlord and also support our case with picturesThere can be no He said, She saidIt is in writing signed by all parties instead
Final Consumer Response /* (4200, 11, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Photos first posted in last response were in a corner and of a spot on ceiling...secondly upon moving in we made triple s properties leasing agent matt aware of my service dog and our fish tanks and pets and as long as they can not damage property they can not be considered a pet as all are contained...and as you stated carpet guy whom I assume would be one of your many contractors will say whatever you want...we own a dollar *** and a proffesional shampooer and all carpets were very clean upon leaving..and there was a phone call placed about removing items to rachael when discussing deposit refund day of end of lease...I can prove every single one of these allegations is a lie as proven already on one alleged issue with property and the law was still broken on having an assessment unbeknownst to us after initial walkthrough was done were said owner walks through and gives prices and we were not advised of second walkthrough or gjven chance to be present
Initial Business Response /* (1000, 9, 2016/08/25) */
The lease states clearly on the first page the term is for monthsThe page is initialed by the tenant and the lease is signed by the tenantI will forward a copy to the Revdex.com
The lease states the tenant paid a $deposit with $
refundable at lease term, dependent upon property condition at move out and any accounts receivable balance due
I will forward pictures of the walls at move out to the Revdex.comMANY walls appear to have been used as a coloring book! And some are just plain filthy in addition to other damage to the property
We do not give out paint colors nor do we hire tenants to repaint properties for usInstead tenants are to treat the property with respect and not damage the property during their tenancyIf they damage the property, they are to pay for these repairs at move out, again clearly stated in the executed leaseTenant will absolutely not receive any other funds from us!
And I am again requesting the Revdex.com to please post the pictures we submit online for all those who read these disputes to view as well
Initial Consumer Rebuttal /* (3000, 12, 2016/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Renters Rights in State of Missouri claim you are not able to withhold over $or more from the deposit for repairsAnd the walls where explained to me as wear and tear from multiple agents working for your company including ***, and I requested to touch them up but was denied or told several time the business/landlord would get back to meI'm sorry they are unprofessional with responding so late in the process and not keeping professional tones
Final Business Response /* (4000, 14, 2016/08/31) */
Your statement is incorrectThere is obviously not a cap or limited dollar amount a landlord can withhold or charge a tenant for damagesIt is solely dependent upon the condition of the propertyWe are very familiar with tenant and landlord rights and we absolutely follow the lawA few small nail holes or a rub on the wall from where a couch was is considered wear and tearYou are again being untruthful as no one told you crayons or markers all over the walls is normal
Final Consumer Response /* (4200, 16, 2016/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I guess you are new at your job seeing as though you told me you took over two weeks agoIf you read the updated copy of the Renters Rights I sent a copy to you of, you can clearly see you cannot withhold over $for such as wear and tear and for me to explicitly go out of my way on several occasions to not get a response that is correct for the walls conditions is not my problemI am so sorry you and or the business have kept a unprofessional tone throughout this ordeal and also have not left a good mark in SpringfieldAlso I have several videos and photos of vandalism from your property in which I occupied (only capturing the aftermath of which surrounded my apartment and other occupants) where used *** where left laying around in the parking lot, trash is being burned and left on fire, trash scattered among the complex as if that's how other tenants choose to liveThis property was by far managed and they upkeep was horrible
Initial Business Response /* (1000, 10, 2015/12/10) */
Addressing the first paragraph, we made a mistake on this file. We do have invoices where we paid a cleaning service fee and carpet cleaning bill for this unit totaling $120.00. I am sending the the Revdex.com. However we should not have charged the...
tenant for this. We have 775 doors that we lease and we made a mistake on this one. It should have been refunded after he called but we misplaced the file and dropped the ball. We have called the tenant and have mailed a check for $85.00.
Regarding the second paragraph, this tenant moved in in 2012. I have reviewed all the documents in his file and see no maintenance ever charged to this tenant nor do I see a notice for having unauthorized tenants living on the property. I do have the original lease modification where a tenant was added in 2013, original signatures, along with the original application and background check. I also see a faxed copy of the same lease modification from August 2015, so we have the original and now a duplicate copy.
Initial Consumer Rebuttal /* (2000, 12, 2015/12/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive the check and have deposited it. Regarding their second paragraph, I agree that I was charged for the maintenance at the time as the maintenance guy and manager were fired the following week. Regarding the lease modification, when my ex-roommate attempted to get a referral, she was denied because Triple S did not have her on any lease. It wasn't until I provided the copy that they would approve her.
Based on my experiences with the company I would not recommend them to anybody in the future.
Initial Business Response /* (1000, 5, 2015/10/16) */
Yes unfortunately this apartment has had an air conditioner service call 3 times. However her story is grossly incorrect. This tenant has been in the unit since March 9, 2013. Their lease states 'It is the Lessee's responsibility to have a...
professional change these filters in a workmanship manner every six months or notify Lessor and maintenance personnel will change these at no charge'.
Per our written maintenance log, Tenant called for a/c service on April 28, 2015. We were on site that same day to diagnose the problem. The filters were extremely dirty and appeared to have not been changed since the tenants moved in. This can cause an air conditioners compressor to fail which is what happened with this unit. We ordered a compressor that same day from a vendor in Springfield that we have used for years. Due to supplier delays, it took 5 business days to receive the part. The compressor arrived on May 6th. We picked it up from the vendor and installed it the same day. This was the 1st week of May, temperatures averaged in the 60's. We did not charge the tenant for his negligence. Our cost was approximately $1000.00. And we have no control over parts suppliers and manufacturers.
Second call was on Saturday July 11th at 10AM. We were at the unit at 4:30 PM the same day for the repair. Tenant was not home. We were back there at 6:30PM and tenant let us in. We inspected the unit and charged it with Freon. Unit repaired same day as the service call and this was a Saturday. No charge to tenant.
The final call was on Sunday Oct 11, 2015 at 2PM. We were on site Monday morning at 9AM to fix the unit however the tenant was not home. We left a note on their door stating that we had been there to repair their a/c and asking them to call us when they returned. We went back later that morning when the tenant was home and determined that the fan motor had gone out. We purchased the part in Springfield and installed it. Job completed at 1:30PM Monday Oct 12th within 24 hours of the service call. No charge to tenant.
This tenant has verbally abused our on-site property managers, the home office maintenance manager, the home office receptionist and our home office leasing manager.
Summarizing her service calls and our response:
1st call - Responded same day, ordered part same day, installed part day it arrived.
2nd call - On a Saturday. Responded and repaired unit same day.
3rd call - On a Sunday afternoon. Responded Monday morning and had repaired by early Monday afternoon.
This is actually excellent service!
Final Business Response /* (1000, 7, 2015/10/19) */
Section 38 is the clause about the tenant to get filters changed every 6 months.
And if they contact us, we will change them for free.
Thank You,
*** came in to South Valley apartments looking for a bedroom apartment for herself, her boyfriend and boyfriends brotherThe Apartment manager showed her an apartment and after talking about the utilities and internet she had no further questionsShe did want to take an application with her
The manager told her that she would need to bring the completed applications back with the payment, as well as check stubs or proof of income for each adultLater this same day her boyfriend came in and dropped off applicationsBoth visits from *** and her boyfriend were brief and without ANY questioning about their chances of approvalI know in certain circumstances we do require a deposit equal to two months rent ($650.00), which would have been $in her caseWe have never required more than that so her claim about paying a $deposit is completely falseUnfortunately we are not allowed to discuss ***’s credit or her roommates publicallyNor are we allowed to discuss with *** the other applicants credit or information.Secondly, when you came into the home office, you spoke with me directly ***And another office gal that just came back from lunch was standing just behind me and heard our conversationI told you we had already addressed this with you over the phone when you called earlier and the apartment manager was adamant that neither of you or your roommates even brought up the term ‘cosigner’We don’t have a crystal ball so we cannot tell anyone if they would be approved or not without their completed applicationI showed you where you signed the application that stated ‘Application fees are non refundable’You were quite angry that I would not give you back your application fee because you and your roommates did not qualify and YOU were the one that then stated you were going to the attorney generalI just suggested you provide him a copy of the documents you signed and said ‘Have a great afternoon’Then you left our office.So your claim here has several untruthsApplicants that do not qualify do not get their fees refunded as we pay to pull credit and we pay labor wages to do background checks, rental references, wage confirmation Applicants that do not qualify do not get their fees refunded as we pay to pull credit and we pay labor wages to employees to do background checks, rental references, wage confirmationSo your claim here has several untruthsApplicants that do not qualify do not get their fees refunded as we pay to pull credit and we pay labor wages to do background checks, rental references, wage confirmation
Initial Business Response /* (1000, 5, 2015/10/07) */
We have a written move out walk thru condition report signed by the tenantIt states (seven) times that the touch up paint does not matchWe also have pictures of the wallsThe paint this tenant used was a gloss finish and the rest of the
walls are flatAll the walls look splotchy and very unprofessional throughoutThe walls were not in this condition when the tenants moved in! We would not lease this higher end property with the walls in this stateThis home is over square feet with a finished walkout basement$is more than fair to repair paint damage for this size of a homeMismatched paint is not considered wear and tear in the courts
Tenant was charged for several large pallets and a tire left under the back deckWe had to pay to have this hauled offThis is also written on the walk out report, signed by the tenantWe also have pictures
Tenant was charged for a broken towel rackThis is also written on the walk out report, signed by the tenantWe also have pictures
We have invoices for cleaning and carpet cleaning for which tenant was charged
On this tenants lease it states, No PetsSigned by TenantWe saw snakes in the property when we were having it appraised a few weeks agoIt also smelled very strongly of dog odorWe used the ozone machine multiple times to rid the pet odorWe did not see a dog however the presence of a dog on the property was clearThis goes to credibility of the tenant as he clearly had unauthorized pets on the property as well
This property was not left in the same condition as at move in, which is required by law to receive your deposit backNothing that was charged to this tenant is wear and tearWe have more than enough evidence to proceed to court - written form, pictures and witnesses
WE will forward the signed walk thru condition report and pictures to the Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First we removed items from beneath deck day of move out so lets start with that lie...secondly we still have can of paint used and it was not gloss..towel rack in their picture is a designed angle and we assumed they were speaking of it becoming loose in wall from wear and tear...first picture is of ceiling where it was repaired from a water leakage that they sent their guy to fix and second I have no clue...any animal within an aquarium is not considered a "pet" as it can not damage their property and didnt...and they were aware of the fact that as a disabled adult I had a service dog upon moving in and their agent matt followed federal laws required for my disability...there was zero smells or condition issues with this property when we left it was shampooed and cared for entire time...and on their own website the property went back on market day de moved out as noted by time stamped evidence...point is I am not and will not let this company take advantage of me or my family and just as several others will take this to court and win...they want to say people defemate their character but at the same time try and drag them through the mud...their was wear and tear..a clearly signed document stating everything was ok but touch up paint and apparently a walkthrough of said property by owner at later date to assess total cost made very clear by their only employ who handles deposit refunds which is illegal...so I have my evidence and will handle in court apparently...just really *** you are a honest good tenant for an entire year always pay rent early or on time and you get treated like this
Final Business Response /* (4000, 9, 2015/10/13) */
October 13,
After a tenant gives possession of a property back to the landlord and signs a move out walk thru condition report, there would be no way for the landlord to know that the tenant came back on the property to remove items left outside instead of the subcontractor assigned the make ready of the homeThe first time we were notified of you personally removing the items was thru an online complaint instead of a phone call to our officeWe have since contacted the sub and he stated he removed no items from under the deckWe have issued a refund to tenant for this charge
We have many pictures of the walls conditionThere is baseboard in several of themThey are not of the ceiling
Our business is to lease propertyWe absolutely advertise property as soon as we know we have an upcoming vacancyWe prelease homes every day to tenantsVacant properties tenants can move in the next dayPreleased property is property with a lease expiring soon or a vacancy that is in make ready status
We absolutely accept service dogsThey would be listed on the lease under the pet section and the tenants provide a picture of the pet along with the dogs certification as all our other tenants doYour lease states 'Lessee shall not keep in or about the premises any live animals, fish, reptiles or birds without the expressed written consent of Lessor.' We do not allow snakes on any of our propertiesThe lease I am forwarding states 'no pets' and this section is initialed by tenants and a cosignerAnd of course the lease is signed by them as well
Plus the third party vendor that cleaned the carpets noted on his invoice to us 'Had strong smell of pet'
We have many employees and subcontractorsThat is why we get everything in writing signed by tenants and landlord and also support our case with picturesThere can be no He said, She saidIt is in writing signed by all parties instead
Final Consumer Response /* (4200, 11, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Photos first posted in last response were in a corner and of a spot on ceiling...secondly upon moving in we made triple s properties leasing agent matt aware of my service dog and our fish tanks and pets and as long as they can not damage property they can not be considered a pet as all are contained...and as you stated carpet guy whom I assume would be one of your many contractors will say whatever you want...we own a dollar *** and a proffesional shampooer and all carpets were very clean upon leaving..and there was a phone call placed about removing items to rachael when discussing deposit refund day of end of lease...I can prove every single one of these allegations is a lie as proven already on one alleged issue with property and the law was still broken on having an assessment unbeknownst to us after initial walkthrough was done were said owner walks through and gives prices and we were not advised of second walkthrough or gjven chance to be present
Initial Business Response /* (1000, 9, 2016/08/25) */
The lease states clearly on the first page the term is for monthsThe page is initialed by the tenant and the lease is signed by the tenantI will forward a copy to the Revdex.com
The lease states the tenant paid a $deposit with $
refundable at lease term, dependent upon property condition at move out and any accounts receivable balance due
I will forward pictures of the walls at move out to the Revdex.comMANY walls appear to have been used as a coloring book! And some are just plain filthy in addition to other damage to the property
We do not give out paint colors nor do we hire tenants to repaint properties for usInstead tenants are to treat the property with respect and not damage the property during their tenancyIf they damage the property, they are to pay for these repairs at move out, again clearly stated in the executed leaseTenant will absolutely not receive any other funds from us!
And I am again requesting the Revdex.com to please post the pictures we submit online for all those who read these disputes to view as well
Initial Consumer Rebuttal /* (3000, 12, 2016/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Renters Rights in State of Missouri claim you are not able to withhold over $or more from the deposit for repairsAnd the walls where explained to me as wear and tear from multiple agents working for your company including ***, and I requested to touch them up but was denied or told several time the business/landlord would get back to meI'm sorry they are unprofessional with responding so late in the process and not keeping professional tones
Final Business Response /* (4000, 14, 2016/08/31) */
Your statement is incorrectThere is obviously not a cap or limited dollar amount a landlord can withhold or charge a tenant for damagesIt is solely dependent upon the condition of the propertyWe are very familiar with tenant and landlord rights and we absolutely follow the lawA few small nail holes or a rub on the wall from where a couch was is considered wear and tearYou are again being untruthful as no one told you crayons or markers all over the walls is normal
Final Consumer Response /* (4200, 16, 2016/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I guess you are new at your job seeing as though you told me you took over two weeks agoIf you read the updated copy of the Renters Rights I sent a copy to you of, you can clearly see you cannot withhold over $for such as wear and tear and for me to explicitly go out of my way on several occasions to not get a response that is correct for the walls conditions is not my problemI am so sorry you and or the business have kept a unprofessional tone throughout this ordeal and also have not left a good mark in SpringfieldAlso I have several videos and photos of vandalism from your property in which I occupied (only capturing the aftermath of which surrounded my apartment and other occupants) where used *** where left laying around in the parking lot, trash is being burned and left on fire, trash scattered among the complex as if that's how other tenants choose to liveThis property was by far managed and they upkeep was horrible
Initial Business Response /* (1000, 10, 2015/12/10) */
Addressing the first paragraph, we made a mistake on this file. We do have invoices where we paid a cleaning service fee and carpet cleaning bill for this unit totaling $120.00. I am sending the the Revdex.com. However we should not have charged the...
tenant for this. We have 775 doors that we lease and we made a mistake on this one. It should have been refunded after he called but we misplaced the file and dropped the ball. We have called the tenant and have mailed a check for $85.00.
Regarding the second paragraph, this tenant moved in in 2012. I have reviewed all the documents in his file and see no maintenance ever charged to this tenant nor do I see a notice for having unauthorized tenants living on the property. I do have the original lease modification where a tenant was added in 2013, original signatures, along with the original application and background check. I also see a faxed copy of the same lease modification from August 2015, so we have the original and now a duplicate copy.
Initial Consumer Rebuttal /* (2000, 12, 2015/12/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive the check and have deposited it. Regarding their second paragraph, I agree that I was charged for the maintenance at the time as the maintenance guy and manager were fired the following week. Regarding the lease modification, when my ex-roommate attempted to get a referral, she was denied because Triple S did not have her on any lease. It wasn't until I provided the copy that they would approve her.
Based on my experiences with the company I would not recommend them to anybody in the future.
Initial Business Response /* (1000, 5, 2015/10/16) */
Yes unfortunately this apartment has had an air conditioner service call 3 times. However her story is grossly incorrect. This tenant has been in the unit since March 9, 2013. Their lease states 'It is the Lessee's responsibility to have a...
professional change these filters in a workmanship manner every six months or notify Lessor and maintenance personnel will change these at no charge'.
Per our written maintenance log, Tenant called for a/c service on April 28, 2015. We were on site that same day to diagnose the problem. The filters were extremely dirty and appeared to have not been changed since the tenants moved in. This can cause an air conditioners compressor to fail which is what happened with this unit. We ordered a compressor that same day from a vendor in Springfield that we have used for years. Due to supplier delays, it took 5 business days to receive the part. The compressor arrived on May 6th. We picked it up from the vendor and installed it the same day. This was the 1st week of May, temperatures averaged in the 60's. We did not charge the tenant for his negligence. Our cost was approximately $1000.00. And we have no control over parts suppliers and manufacturers.
Second call was on Saturday July 11th at 10AM. We were at the unit at 4:30 PM the same day for the repair. Tenant was not home. We were back there at 6:30PM and tenant let us in. We inspected the unit and charged it with Freon. Unit repaired same day as the service call and this was a Saturday. No charge to tenant.
The final call was on Sunday Oct 11, 2015 at 2PM. We were on site Monday morning at 9AM to fix the unit however the tenant was not home. We left a note on their door stating that we had been there to repair their a/c and asking them to call us when they returned. We went back later that morning when the tenant was home and determined that the fan motor had gone out. We purchased the part in Springfield and installed it. Job completed at 1:30PM Monday Oct 12th within 24 hours of the service call. No charge to tenant.
This tenant has verbally abused our on-site property managers, the home office maintenance manager, the home office receptionist and our home office leasing manager.
Summarizing her service calls and our response:
1st call - Responded same day, ordered part same day, installed part day it arrived.
2nd call - On a Saturday. Responded and repaired unit same day.
3rd call - On a Sunday afternoon. Responded Monday morning and had repaired by early Monday afternoon.
This is actually excellent service!
Final Business Response /* (1000, 7, 2015/10/19) */
Section 38 is the clause about the tenant to get filters changed every 6 months.
And if they contact us, we will change them for free.
Thank You,