Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI am still waiting for the check to be sent Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I was willing to let this go before logging this complaint until I was completely insulted by the offer made by the company to compensate me for the damages causeI only mentioned one piece furniture damaged to the company but I found multiple piecesI should have purchase the insurance they mentioned but they would have doubled the price like they did the quote they initially gave me for the service My wife and I have asked for a detailed bill but that still hasn't been providedI'm not surprised by this situationUnfortunately, this is a lesson for meI know anyone I know that's moving, I will make certain this company is off their list of companies to consider cents per pound per article What a joke! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We been in contact with [redacted] daughter on several occasions, the last time we spoke to her she informed us that unfortunately [redacted] passed awayWe would like to give our humble condolences to the family and we are patiently waiting on a response to settle this matter Sincerely [redacted] A One Van Lines Inc
A One Van Lines spoke with [redacted] on she agreed to accept $as compensationA check in the amount of $will be mailed out to herThis dispute has been resolved for all parties A One Van Lines [redacted] ***
RevDex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is very unfortunate the company is still not being fourth coming with information and horning their contract. Any items I did not understand fully I relied heavily on the company to educate myself on what I was signing. I wanted this move to be as painless and easy as possible, unfortunately the company had other ideas and appears based of the same complaints these are very common issues. For example, I knew the exact date I needed my items, the date of March [redacted] which never changed, I was told to give the company a date 10-14 days (as it reads on the contract and verbally told) that March [redacted] is the date I need to place, this means my items will arrive between March [redacted] and March ***. I let the company know weeks in advance my closing date for my house and told the movers/dispatch my closing date. He provided they would arrive on or after based on the 10-14 days. They chose not to honor this, I also have a witness to these events. Again, I never called the company requesting to change the date of arrival despite what the moving company is claiming. I called to confirm (as requested from the company) to confirm March ***. My dates NEVER changed. I have plenty of evidence to support this. At no point did anyone at the company state the TV packing is extra cost and CLEARLY stated I did not need to retain my original boxes. They did communicate I had insurance but was told this only covered items they packed, I also signed a form stating I understood this. The movers made it very clear I did not have insurance. This was different that was quoted. The insurance matter has been resolved after making complaints, thank you for your cooperation is this matter. I will submit damages and the form shortly. The company failed to reassemble my belongings at delivery, this is in the contract and in the quote. “Prior to delivery, the customer’s mother called this company, asking about insurance for the broken items. The items had not even been delivered and the shipper was already proclaiming damages. The company was disturbed by this and questioned why it was being assumed that there were damages even before the items were delivered, which was at best unusual and most likely suspect.” What is disturbing is you are bluntly lying about My mother, the conversation was concerning how to pay and what insurance would cover and how can I make a claim since the delivery date was incorrect (on the company’s part) to arrive while I am not there. Making up statements to cover yourselves is a very disturbing and unprofessional business practice, you should be ashamed. The driver laughed and said “let’s be positive”. You should speak to the driver, if you need further information or evidence please let me know. I am more than happy to provide the needed facts. The company clearly stated that my items will be held at a cost or returned to NYC if payment is not paid in full since I was disputing a charge. I was afraid the company would steal or throw away my items based on ours conversations. This is why I have to use the BBB as my avenue of support. I am not sure what “opted to change the inventory” means. Please explain. I went through the quote twice one and two days before arrival, I was given the opportunity to cancel but could not. Day before is not reasonable for the company to change their mind. During both of those calls I was reassured the items will be “close” to the amount quoted and no other additional costs. The TV packing was not brought up even though we spoke directly about the TVs. Company is stating inaccurate information. If you need further evidence or persons to corroborate my statements please let me know. Their documentation is key to proving my complaints, they chose not to honor the contract and mislead me at every step. Can you please tell me who made the claims for insurance? Can you tell me when? Can you tell me who submitted the information? To wrap this up, I am very dissatisfied customer and the contractual obligations were not met. Insurance has finally been corrected. I will follow up My items were not sent on the agreed upon day, I was told to put the [redacted] for items to arrive after the ***. My items were not reassembled correctly. I had to purchase additional moving costs to fix the company’s mistake. The company should take ownership of very poor and very misleading communication. Last, I now expect an apology about claiming my mother is a liar and attempting to claim items before arrival. I want no further calls from the company, the threating calls for legal action if I do not remove my complaints cannot continue. All further correspondence must be via email or the BBB, you have shown you cannot be trusted so I need all statements in writing. Thank you, I am very happy in my soundings. In order for the BBB to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI am still waiting for the check to be sent Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I was willing to let this go before logging this complaint until I was completely insulted by the offer made by the company to compensate me for the damages causeI only mentioned one piece furniture damaged to the company but I found multiple piecesI should have purchase the insurance they mentioned but they would have doubled the price like they did the quote they initially gave me for the service My wife and I have asked for a detailed bill but that still hasn't been providedI'm not surprised by this situationUnfortunately, this is a lesson for meI know anyone I know that's moving, I will make certain this company is off their list of companies to consider cents per pound per article What a joke! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We been in contact with [redacted] daughter on several occasions, the last time we spoke to her she informed us that unfortunately [redacted] passed awayWe would like to give our humble condolences to the family and we are patiently waiting on a response to settle this matter Sincerely [redacted] A One Van Lines Inc
A One Van Lines spoke with [redacted] on she agreed to accept $as compensationA check in the amount of $will be mailed out to herThis dispute has been resolved for all parties A One Van Lines [redacted] ***
RevDex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is very unfortunate the company is still not being fourth coming with information and horning their contract. Any items I did not understand fully I relied heavily on the company to educate myself on what I was signing. I wanted this move to be as painless and easy as possible, unfortunately the company had other ideas and appears based of the same complaints these are very common issues. For example, I knew the exact date I needed my items, the date of March [redacted] which never changed, I was told to give the company a date 10-14 days (as it reads on the contract and verbally told) that March [redacted] is the date I need to place, this means my items will arrive between March [redacted] and March ***. I let the company know weeks in advance my closing date for my house and told the movers/dispatch my closing date. He provided they would arrive on or after based on the 10-14 days. They chose not to honor this, I also have a witness to these events. Again, I never called the company requesting to change the date of arrival despite what the moving company is claiming. I called to confirm (as requested from the company) to confirm March ***. My dates NEVER changed. I have plenty of evidence to support this. At no point did anyone at the company state the TV packing is extra cost and CLEARLY stated I did not need to retain my original boxes. They did communicate I had insurance but was told this only covered items they packed, I also signed a form stating I understood this. The movers made it very clear I did not have insurance. This was different that was quoted. The insurance matter has been resolved after making complaints, thank you for your cooperation is this matter. I will submit damages and the form shortly. The company failed to reassemble my belongings at delivery, this is in the contract and in the quote. “Prior to delivery, the customer’s mother called this company, asking about insurance for the broken items. The items had not even been delivered and the shipper was already proclaiming damages. The company was disturbed by this and questioned why it was being assumed that there were damages even before the items were delivered, which was at best unusual and most likely suspect.” What is disturbing is you are bluntly lying about My mother, the conversation was concerning how to pay and what insurance would cover and how can I make a claim since the delivery date was incorrect (on the company’s part) to arrive while I am not there. Making up statements to cover yourselves is a very disturbing and unprofessional business practice, you should be ashamed. The driver laughed and said “let’s be positive”. You should speak to the driver, if you need further information or evidence please let me know. I am more than happy to provide the needed facts. The company clearly stated that my items will be held at a cost or returned to NYC if payment is not paid in full since I was disputing a charge. I was afraid the company would steal or throw away my items based on ours conversations. This is why I have to use the BBB as my avenue of support. I am not sure what “opted to change the inventory” means. Please explain. I went through the quote twice one and two days before arrival, I was given the opportunity to cancel but could not. Day before is not reasonable for the company to change their mind. During both of those calls I was reassured the items will be “close” to the amount quoted and no other additional costs. The TV packing was not brought up even though we spoke directly about the TVs. Company is stating inaccurate information. If you need further evidence or persons to corroborate my statements please let me know. Their documentation is key to proving my complaints, they chose not to honor the contract and mislead me at every step. Can you please tell me who made the claims for insurance? Can you tell me when? Can you tell me who submitted the information? To wrap this up, I am very dissatisfied customer and the contractual obligations were not met. Insurance has finally been corrected. I will follow up My items were not sent on the agreed upon day, I was told to put the [redacted] for items to arrive after the ***. My items were not reassembled correctly. I had to purchase additional moving costs to fix the company’s mistake. The company should take ownership of very poor and very misleading communication. Last, I now expect an apology about claiming my mother is a liar and attempting to claim items before arrival. I want no further calls from the company, the threating calls for legal action if I do not remove my complaints cannot continue. All further correspondence must be via email or the BBB, you have shown you cannot be trusted so I need all statements in writing. Thank you, I am very happy in my soundings. In order for the BBB to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]