A & P Grape Distributors, Inc. Reviews (1)
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A & P Grape Distributors, Inc. Rating
Description: WINES-RETAIL
Address: 1503 Hicksville Rd., Massapequa, New York, United States, 11758
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www.winemakersnewyork.com
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Review: I received a damaged and leaking En Primeur Woodbridge Delu Ranch Cabernet grape juice kit in the beginning of December , 2014. I called them directly and the customer service person gave me the phone number of the [redacted] of the wine department. I left a message on his voice mail. After calling customer service again later the next week, I was able to talk to him directly. I told him of the damaged product and agreed to send him photos which he said he would show to the shipping company. He said he would ship out a new wine kit that weekend. He also sent me an email saying he wanted to help resolve my problem order. This was the last customer service I received. I did not receive a new wine kit and came to the conclusion that I should just request a refund. After sending more emails to the [redacted] and the owner with no response and phone calls with no answer, I am at this point. I understand that the wine industry is seasonal, but they are selling year round online.Desired Settlement: With the lack of customer service, almost 2 months later, I want a refund.