A. & P. Tire and Oil

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My car was not detailed because the rental I was promised so that I could work while my car was being detailed had not been reserved So, I was let down by Porter a third time Regards,

My name is [redacted] Service Manager at Porter Chevy at ECleveland Ave Newark DeI received your letter regarding our customer [redacted] Assigned ID Number- [redacted] Vehicle information:Chevy Traverse [redacted] Customer came in for pre-paid 2-yea r maintenance on 3/17/and during the service we do a multi-point inspection on the vehicle free of charge.While performing the multi-point inspection we check the air filter and we must disconnect the mass air flow sensor on the air filter housing to get to the filter, after checking the air filter while re- installing the filter we inadvertently did not re-connect the mass air flow sensor .This caused the check engine light to come on after the customer picked up the vehicleCustomer called to tell us about the light coming on and we suggested that they bring the vehicle back so we can repair the issue.Customer stated that she would not be able to get to the dealership before 5:OOpm for a loaner; our sales manager spoke to her and said he would hold a loaner for her till 9:00pmShe stated that was notconvenient for her, at that point Rich Kerr our service representative offered to pick her up between 6:am -6:30am to put her in a loanerThat was refused also.On Saturday the 19th of March customer came in with the vehicle and we were able to repair the issue in less than an hourObviously without any cost to customer.Customer was still not happy! [redacted] Service Manager Porter Chevy [redacted] ***

We have reviewed this customers concern previouslyThe employee involved was given a formal written warning along with counseling on handling similar situationsWe apologized to the customer for both the comment that was made and the diagnosing of the vehicles concernThe statement made by the
employee was by no means the opinion of the dealershipAt this time the dealership has absorbed the expense of an oil change for the customer along with the offer of a detail service when the vehicle comes in for the speaker replacementThe dealership will not absorb any further expense for this concern

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My car was not detailed because the rental I was promised so that I could work while my car was being detailed had not been reserved So, I was let down by Porter a third time
Regards,

My name is *** *** Service Manager at Porter Chevy at ECleveland Ave Newark DeI received your letter regarding our customer *** *** *** *** ** *** ***Assigned ID Number-*** Vehicle information:Chevy Traverse***
Customer came in for
pre-paid 2-yea r maintenance on 3/17/and during the service we do a multi-point inspection on the vehicle free of charge.While performing the multi-point inspection we check the air filter and we must disconnect the mass air flow sensor on the air filter housing to get to the filter, after checking the air filter while re- installing the filter we inadvertently did not re-connect the mass air flow sensor .This caused the check engine light to come on after the customer picked up the vehicleCustomer called to tell us about the light coming on and we suggested that they bring the vehicle back so we can repair the issue.Customer stated that she would not be able to get to the dealership before 5:OOpm for a loaner; our sales manager spoke to her and said he would hold a loaner for her till 9:00pmShe stated that was notconvenient for her, at that point Rich Kerr our service representative offered to pick her up between 6:am -6:30am to put her in a loanerThat was refused also.On Saturday the 19th of March customer came in with the vehicle and we were able to repair the issue in less than an hourObviously without any cost to customer.Customer was still not happy!*** *** Service Manager Porter Chevy*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My car was not detailed because the rental I was promised so that I could work while my car was being detailed had not been reserved.  So, I was let down by Porter a third time.  
Regards,

My name is [redacted] Service Manager at Porter Chevy at 414 E. Cleveland Ave Newark De. I received your letter regarding our customer [redacted]Assigned ID Number-[redacted] Vehicle information:2015 Chevy Traverse[redacted]
Customer came in for...

pre-paid 2-yea r maintenance on 3/17/16 and during the service we do a multi-point inspection on the vehicle free of charge.While performing the multi-point inspection we check the air filter and we must disconnect the mass air flow sensor on the air filter housing to get to the filter, after checking the air filter while re- installing the filter we inadvertently did not re-connect the mass air flow sensor .This caused the check engine light to come on after the customer picked up the vehicle. Customer called to tell us about the light coming on and we suggested that they bring the vehicle back so we can repair the issue.Customer stated that she would not be able to get to the dealership before 5:OOpm for a loaner; our sales manager spoke to her and said he would hold a loaner for her till 9:00pm. She stated that was notconvenient for her, at that point Rich Kerr our service representative offered to pick her up between 6:00 am -6:30am to put her in a loaner. That was refused also.On Saturday the 19th of March customer came in with the vehicle and we were able to repair the issue in less than an hour. Obviously without any cost to customer.Customer was still not happy![redacted] Service Manager Porter Chevy[redacted]