A Peace of Eden Spa

As the owner of A Peace of Eden Spa, I would like to apologize for your unpleasant experience We have a great reputation with our existing clients and wish to have the same with our prospective clients left;">Unfortunately, your visit did not turn out as we would have likedOur goal is to strive to meet every clients needs which is an outstanding factor of our salon! Because of this we have developed a good reputation and clienteleI apologize again, for your experience and would like to invite you back to our salon, to receive the highlights that you requestedPlease feel free to call at your earliest convenience so that we can begin a new relationship with you as a client

My name is [redacted] , owner of A Peace of Eden Spa, I am writing in regards to complaint [redacted] This matter was resolved before I received this letterThank-you for your consideration

We have received the complaint via postal mailThe issue was resolved Wednesday, March 7th through a phone call and the unhappy client was reimbursed her money on Saturday, March 10th in person, through a check

First impressions are lasting impressions; and although sometimes misleading; most often are quite accurate Yes, I did have an unpleasant experience at your salon due to the rudeness of your staff Since when does a hairstylist insult a customer because the customer could not see the highlights put in their hair? I agreed to attend the “consultation” to compromise some sort of resolution to the problem However, your stylist made it very clear that they as well as you decided beforehand that the only way anything would be done would be for additional monies What I had asked for was justified The cost to your salon would have been minimal, and quite frankly, if I had not gone to the media and Revdex.com you would not be willing to do what is right Your salon closed the door on any type of business relationship with me

First impressions are lasting impressions; and although sometimes misleading; most often are quite accurate.
Yes, I did have an unpleasant experience at your salon due to the rudeness of your staff.  Since when does a hairstylist insult a customer because the customer could not see the highlights put in their hair?   I agreed to attend the “consultation” to compromise some sort of resolution to the problem.  However, your stylist made it very clear that they as well as you decided beforehand that the only way anything would be done would be for additional monies.
What I had asked for was justified.  The cost to your salon would have been minimal, and quite frankly, if I had not gone to the media and Revdex.com you would not be willing to do what is right.
Your salon closed the door on any type of business relationship with me.

My name is [redacted], owner of A Peace of Eden Spa, I am writing in regards to complaint
[redacted]. This matter was resolved before I received this letter. Thank-you for your consideration.

As the owner of A Peace of Eden Spa, I would like to apologize for your unpleasant experience.
We have a great reputation with our existing clients and wish to have the same with our prospective clients.
left;">Unfortunately, your visit did not turn out as we would have liked. Our goal is to strive to meet every
clients needs which is an outstanding factor of our salon! Because of this we have developed a good
reputation and clientele. I apologize again, for your experience and would like to invite you back to our
salon, to receive the highlights that you requested. Please feel free to call at your earliest convenience so
that we can begin a new relationship with you as a client.

We have received the complaint via postal mail. The issue was resolved Wednesday, March 7th
through a phone call and the unhappy client was reimbursed her money on Saturday, March 10th in person,
through a check.

Review: I have had a horrible experience with Peace of Eden salon in Pittsburgh, PA, and I thought you should know about the disrespectful way they treat their clients and the disregard for any customer satisfaction with their services. In February, I booked an appointment for a bridal updo and makeup application, as well as hair appointments for my mother and bridal party. I put down a deposit of over $250 for these services, but I was never told that this is a non-refundable deposit, and I did not sign a contract of any kind. I went to the salon this past weekend for a trial of both my hair and makeup. After the appointment, I was completely disappointed in the quality of the services I received. The makeup barely looked like anything had been applied, and the hair stylist was rushed and imprecise. She told me, "oh, we'll make sure to do a better job on the wedding day." Not even an hour after my appointment, the hairdo was falling out. If this trial run had been free of charge, maybe I could understand the inattention to detail, but I paid $105 for these services. Peace of Eden's website advertises a bridal updo trial for $45, and a bridal makeup trial for $36, so I was overcharged to begin with and then treated as if my time and requests did not matter.I called the salon today to speak with the owner and express my displeasure. I cancelled the makeup for myself and the rest of the bridal party because I was so disappointed. I asked if I could return to the salon for another trial run for the hair, and I was told that I could, but that they would charge for this service. I was also told that they wanted to accommodate me, but since I cancelled the makeup, they would have to move my appointment from 9:30 a.m. to 8:00 a.m. and charge me more since the salon isn't normally open during these hours. This made no sense to me at all since the deposit was supposed to hold the time slot on Saturday for me and my bridal party. At this point, I asked to cancel my appointments for myself and the entire bridal party. The owner told me that if I cancelled, I would not receive the $250 deposit back. My wedding is almost three weeks away, and this gives the stylists plenty of notice and time to fill the appointment slots. The owner yelled at me over the phone and was in no way professional, accommodating, or willing to work with me to resolve the situation. I have filed a dispute with my credit card company to dispute the charges for the deposit on services I will not receive. I would have been more than happy to give the stylist another chance, but I was not willing to pay for another lackluster service, and I certainly am not going to entrust my hair and makeup to them on my wedding day if they cannot even treat me with common courtesy.Desired Settlement: I understand that they took the time to do my hair and makeup for the practice session, so I am not seeking a refund for the $105. I want my deposit back since a)I didn't sign a contract, b) I wasn't told this was a non-refundable deposit, c)I gave them almost 3 weeks notice so they can fill this time slot with other appointments.

Business

Response:

We have received the complaint via postal mail. The issue was resolved Wednesday, March 7th

Review: On January 25th 2014 I went to A Peace of Eden Spa located at [redacted]. I received a full set of highlights as well as a cut and a deep conditioning treatment with a groupon that was purchased. I asked for additional red highlights and was told that there would be an additional fee. The red lights as well as the highlights did not turn out as I had requested. I contacted the salon the next business day to discuss my concerns. They told me that I could come in for a consultation on Saturday February 8th at 9:30 am. When I arrived at the consultation they had me sit down with three of their stylist and before I could even say anything in regards to what I was unsatisfied with or even allowed to take my coat off I was told that they werent going to sugar coat anything and I was not getting anything for free. They had already talked to the owner and I was to get nothing for free as their products are expensive and they were not going to lose any money on this transaction. I told them that I was not looking for anything free however I did not like the results of my highlights that they were hard to see and I had asked several friends and family members about them and they also could not see anything. I was then told Its not our fault you are too easily influenced by others opinions One of the stylists then had to open the blinds and put a light on my head before she was able to see the color then told me that she could see them and I was not going to get a refund or a redo. I did not want any monies back at the time; I only wanted my hair done the way I had originally asked for it. Not only would they not listen to me, they raised their voice at me when I didnt agree with them and they wouldnt let me speak to the owner or a manager to discuss my problems.Desired Settlement: I would like a full refund or to have my hair redone for free

Business

Response:

As the owner of A Peace of Eden Spa, I would like to apologize for your unpleasant experience.

We have a great reputation with our existing clients and wish to have the same with our prospective clients.

Unfortunately, your visit did not turn out as we would have liked. Our goal is to strive to meet every

clients needs which is an outstanding factor of our salon! Because of this we have developed a good

reputation and clientele. I apologize again, for your experience and would like to invite you back to our

salon, to receive the highlights that you requested. Please feel free to call at your earliest convenience so

that we can begin a new relationship with you as a client.

Consumer

Response:

First impressions are lasting impressions; and although sometimes misleading; most often are quite accurate.

Yes, I did have an unpleasant experience at your salon due to the rudeness of your staff. Since when does a hairstylist insult a customer because the customer could not see the highlights put in their hair? I agreed to attend the “consultation” to compromise some sort of resolution to the problem. However, your stylist made it very clear that they as well as you decided beforehand that the only way anything would be done would be for additional monies.

What I had asked for was justified. The cost to your salon would have been minimal, and quite frankly, if I had not gone to the media and Revdex.com you would not be willing to do what is right.

Your salon closed the door on any type of business relationship with me.

Review: I had an appointment at 1 PM on Thursday, Oct 9 for hair coloring with [redacted]. I was there until 7:15 due to [redacted] messing up the dye color originally. She attempt to fix it multiple times, each time making it worse than before, before I was fed up and called it a day. I called the next day because my hair was green due to the multiple dying, and attempted to make an appointment to get it fixed. She could not get me in on Friday, but made an appointment for 12:30 PM on Saturday, Oct 11.I got to the salon at 12:15 PM on Saturday, the stylist did not even acknowledge me until 1 PM. Then she said that she would be unable to see me for another hour. At this time, I left the salon to get a second opinion, which turned out to be they felt the stylist had fried my hair from the multiple consecutive applications of hair dye.I returned to the salon at 2:30 PM. The stylist then gave me attitude saying I was late even though by this time I had be ignored and brushed off for over 2 hours. She informed me at this time that she could not stay and fix the problem that she caused in the first place. So she rushed to put the hair dye in and once it set, we found it didn't take because my hair has been dyed too many times recently to take the color (which was all her fault).They did not give me any of compensation of the original $85 spent ($65 for service and $20 for tip). Instead they told me to come back every couple days to get the green hair re-dyed, gave me a bottle of conditioner (that I did not ask for), and sent me on my way because she "could not stay".The owner was there and witnessed the interactions on Saturday from 2:30 on, and was extremely unhelpful and did not try to make the situation any better for me. Working in the customer service field, this kind of "hospitality" is completely unacceptable and actions should be taken for both [redacted] and the owner to realize what customer service actually means.Desired Settlement: I expect to be fully refunded for the $85 I spent for the services and the tip.

Business

Response:

My name is [redacted], owner of A Peace of Eden Spa, I am writing in regards to complaint

[redacted]. This matter was resolved before I received this letter. Thank-you for your consideration.

On January 25th 2014 I went to A Peace of Eden Spa located at [redacted]. I received a full set of highlights as well as a cut and a deep conditioning treatment with a groupon that was purchased. I asked for additional red highlights and was told that there would be an additional fee. The red lights as well as the highlights did not turn out as I had requested. I contacted the salon the next business day to discuss my concerns. They told me that I could come in for a consultation on Saturday February 8th at 9:30 am. When I arrived at the consultation they had me sit down with three of their stylist and before I could even say anything in regards to what I was unsatisfied with or even allowed to take my coat off I was told that they werent going to sugar coat anything and I was not getting anything for free. They had already talked to the owner and I was to get nothing for free as their products are expensive and they were not going to lose any money on this transaction. I told them that I was not looking for anything free however I did not like the results of my highlights that they were hard to see and I had asked several friends and family members about them and they also could not see anything. I was then told Its not our fault you are too easily influenced by others opinions One of the stylists then had to open the blinds and put a light on my head before she was able to see the color then told me that she could see them and I was not going to get a refund or a redo. I did not want any monies back at the time; I only wanted my hair done the way I had originally asked for it. Not only would they not listen to me, they raised their voice at me when I didnt agree with them and they wouldnt let me speak to the owner or a manager to discuss my problems.