A Perfect Look Permanent

I am responding to the letter dated December 6th, 2017 which was submitted to the Revdex.com.I first had a complimentary consultation with my client on May 11th, 2017. At this appointment I went over the procedure, how it's performed, and important aftercare instructions to ensure proper healing.July...

18th,2017, we had our first session which included a 2.5-hour appointment where we did a microstroke eyebrows procedure. Microstroking is where we implant pigment in the skin to create hair like affects. This appointment included filling out paper work which included permission forms, Liability waiver and Medical history. It also included all supplies, aftercare, and detailed after care instructions. Before and after pictures were taken. I have attached this paperwork for your review. The cost was $400 which includes a 8 week follow up. This allows
the skin enough time to heal properly before microstroking again. We were very pleased with the results when she left.August 19th, 2017 After 4 weeks, she came in to show me her brows which were still in the healing process. She statedhow hard it was to keep them dry and not sweatingsince she lives in Kihei which is a very hot climate. This is all stated in the aftercare instructions attached, which I thoroughly go over with them before my clients leave.I instructed her to wait until her follow up
appointment since it was too soon.September 20th, 2017 This was her follow up appointment to perfect and fine tune her eyebrows. Touch up included a microstroke, 2 hour appointment, supplies and aftercare. At this appointment I noticed that some of her strokes were blended and she didn'tlike them. This is a SIGN of poor aftercare such as gettingthem wet or sweating whichwill cause prematurefading or blended strokes. Another factorwould be oily skin and sun exposure. I touched up with the same colorand did light strokesbecause Ididn't want to overdo it in case she had troublecaring for them again.Revdex.comof Hawaii 12/18/2017ID #[redacted]Page 2When I was done she said that, if she realized how hard the aftercare would be she would have never done it. I replied, if she would have voiced that to me I would have told her she is not a suitable candidate for this procedure.At this time, I gave her my personal cell phone number because she had been constantly texting my assistant's cell phone.October 1st, 2017 She contacted me 11 days later saying they look exactly like they did after her first procedure. I let her know that they were still healing and to
give it at least 8 weeks to see the end results. I also asked her if she was keeping them dry which she said she was.October 25th she contacted me saying the situation did not improve and sent me a picture. I again informed her that the results were usually due to water, sweating or oily skin. I told her
that I could powder fill (more solid affect) them when she comes back since she has been struggling with the aftercare. I informed her that I would be out of town and back to work on November 14th, 2017. She asked me if I could squeeze her in and I told her I was completely booked and leaving on November 3rd. I informed her that she could pencil or powder them in lightly until she sees me again. Two days later she asked me again if I could get her in and I told her I had her on a cancellation list. This went on and on almost daily.On October 31st I let her know I was confirming my appointments on November 14th which would be my first day back at work to see if I could take her then since I was booked until January. She started to be aggressive and I then informed her again I had her on the wait list and it was my responsibility to make sure the job is done correctly. I also told her I was going to do it at NO cost to her, but she had to be patient. More importantly a 3rd touch up should not be done earlier than 8 weeks after the second procedure to allow proper healing time and prevent over working the skin. At this time, she said she would like to get a refund, so she could go to someone else. I again explained to her how everyone's skin is different. I told her that I would give her a partial refund and that I had been trying my best to accommodate her.November 2nd, 2017 the day before I was leaving for my trip, she complained about having to wait for her
touch up and didn't feel I was doing my best to accommodate her. She started to bad mouth my business and personally belittle me. I sent her the before and after pictures that I had
kept for her records and told her to call me when I return from my trip on November 14th. I also let her know waiting 8 weeks or more is ample time for a 3rd touch up.November 14th 2017 I had come back with a bad flu and did NOT go into the shop. I informed her that I would contact her that week.November 16th Returning to work, I contacted her and let her know I had a cancellation for December 12th at 4:00 pm if she wanted to take this appointment. I also let her know I would keep her on the cancellation list for sooner, but at that time it was all I  had available. She said OKAY.Revdex.com of Hawaii 12/18/2017ID #[redacted]Page 3November 20th She texted me and asked if we could meet sooner for a consultation and I told her at that time we would be consulting on December 12th before I continued working on her. I let her know I'd try to fit her in sometime after Thanksgiving if someone cancelled.November 29th She asked if she could schedule a consultation.
She got upset when I told her that her appointment was in 12 days.
She rambled on, being extremely rude and very aggressive. I reminded her that I got real sick after my trip and that I still had her down for December 12th. With her getting agitated, at this point I realized no matter what I did or said, she would argue with me... I could NOT satisfy her.On the 29th of November she said she was going to file a complaintwith Revdex.com.On the 30th I informed her that we had an appointment on the 12th and Ithen offeredher a partialrefund which I planned to discuss with her on that day. She
went on ramping about everything because Icouldn'taccommodate her and take her in sooner.On the 12th my plan was to have
her come in and talk about a refund... I realizednothing I could do will make her happy and Ididn't want
to work on her anymore.December ist Iadvised her that a refund will be put
in the mail. She then gave me her P.O box.December 4th she told me
she received the check for $200 and she didn't think it was enough compensation. She asked me how she couldbring her old brows back, and I told her she
could start to gently exfoliatethem and the color would eventually fade away.December 12th 2017. Check for $200 was cashed.I had realized through her messages that no matter what I did or said she was not going to be happy. She was unwilling to wait for a 3rd touch up which is usually not needed and if it is needed 8- 10 weeks is the proper wait time to ensure that she has sufficient healing time. Over working the skin is not recommended. She sent me many inappropriate and extremely rude text messages.I felt that givingher 50% refund was sufficient. I am not willing to work on her anymore,but Iwill beopen to your professional suggestions. If givingher the other 50% refund will solve this matter peacefully, although Idon't feel it is fair, I will agree to those terms. I do not want her causing any more distress forme and my business.Thank you for your time, Kimberly C[redacted]