A Perfect Move, Inc.

This moving company moved me from my home in Massachusetts to Maine in September, and even then I was given misinformation. I was told at the time of the estimate that it would be a 2-day process in that the movers would pack the first day and then move on the second day. However, when the movers showed up, they said they would be doing both on the same day, which I wasnot prepared for, so it created a great deal of chaos and catch-up. In fact, they were not able to move all of my belongings, and I ended up having to rent a storage unit close to the town where I was staying with friends. In addition, I had to leave a lot of other belongings with friends in Massachusetts until I moved into my own place.

When I was able to purchase my own home in November, I called this moving company to let them know when and where I would be moving. They told me they could not deliver my furniture on the day of closing (11/15/13) because 11:00 a.m. would be too late to start unloading because it gets dark so early. So we agreed that they would deliver the furniture on the followng Monday (11/18/13) between 7:30 -8:30 a.m. at the cost of $804.52. They called me on 11/14/13 to verify the cost of $804.52 and to tell me that they needed for me to give them a bank check. I let them know at that time that I had driven home from the bank, which is an hour away, so wondered what other options I had to pay them. [redacted] said that they could accept a credit card payment, which I agreed to do. On 11/18/13, I think it was a [redacted] that called to verify the delivery time would be 9:30 a.m. and the payment of $804.52 would be by certified check. I let her know that they had said I could use my credit card to cover the $804.52 charge. She put me on hold, checked, and later said that was fine. Later, I was called and told the movers were running late, and would not be at my house until around 11:30 a.m. They arrived about 12:15 p.m., which I was surprised at because I was initially told they would not deliver my furniture on Friday because 11:00 a.m. was too late in the day.

They delivered all my furniture that I could see, although they did state they noticed that there was damage done to my dining room table when they put it on the truck, so would take it to the factory for repair and re-deliver it at some point. In setting up my televisions, some damage was done to my living room wall, which the mover took a picture of, and said the office would be in touch with me for compensation. When all the furniture was delivered, the movers called the office, and I was then told that there would be additional charges of $236.25 because it took them longer than they expected. I was surprised at this time and told the movers what amount I had been told, and was only going to pay that amount of $804.52. They had me sign all these papers, which , according to the movers, was verifying that I had received the furniture, which I did, as I didn't want the movers to suffer any consequences.

A week later, on 11/25/13, they delivered my dining room table. However, they had trouble putting the legs onto the table. A friend's husband was there who works with wood was present, and he suggested that I ask the m to stop forcing the legs into the table grooves because it could cause irreprable damage. This friend said he would take care of it, which he did, so the movers left. As it turned out, this friend had to sand the legs down because he said that apparently the table had been stored in a cold warehouse, because the wood had expanded, and that's why the legs wouldn't fit.

A week later, on 12/2/13, I called this company to say that I never heard from them about what they were going to do about the damage to my living room wall, as the mover had taken a picture of it, and said I would be hearing from them. They said I needed to complete a claim form, which they sent to me the next day. However, I also told them that I was not gong to pay for the aditional charge of $236., and was going to ask my credit card company to hold up on the charge. That's when I was told by [redacted] that all claims would be put on hold until I paid the additional

$236, although I authorized and paid the $804.52.

Since unpacking all of my boxes, I discovered that one of my stoneware dishes was broken, one of my custom-framed pictures' glass is cracked, and that some things are missing, i.e., 2 bed pillows, 2 lamps, mops and brooms, and a comforter set. So although I signed the papers to say that I had received everything in good condiition, it's not until you finish unpacking all the boxes that you discover what's there, and what's not. I know they are not going to acknowledge any of this until I pay them the additional costs, although we agreed on the $804.52, even on the morning of the move.

I am very disappointed in my dealings with this company, and had no idea it was going to be such a hassle. The previous moving company I used in Massachusetts was so awesome that when they were working at a Home Show, I sang their praises to everyone who walked by. Unfortunately, I thought I was going to have a similar experience with A Perfect Move, so it makes me appreciate the previous moving company even more, and now my friends are going to use the Massachusets company also.