A Perfect Touch Cleaning Service

*** joined our club in pre-sale back in August. She is correct that our opening date was rolling as we dealt with construction / landlord delays She however didn't call our office to cancel (we would have instructed her to either come in our send a certified letter), or get in
touch with us until after we opened We updated our membership via email that the club was opening, sent out direct mail, and also advertised in local papers that we were going to open in March We have collected from *** an up front $enrollment fee, payments of $(Plus tax) and an annual fee of $(plus tax)She owes three months (July, August and now September dues), all of which have not been paid We received a certified letter from *** that would allow us to begin the cancellation process in July We quickly called her to tell her we were in receipt, but the account could not be cancelled until it is paid to date Some of our communication (email and conversation logs) are attached The total amount paid by *** *** as of today is $172.83. Her initial sign up included a $enrollment fee and first month dues of $plus tax, totaling $31.70.4/28/16 dues: $26.70. The credit card we have on file declined, and a late fee of $was assessedWe received that payment late, on 5/11/totaling $41.70.5/28/16 dues: $and Annual fee of $totaling $was received..6/28/16 dues: $but the credit card again declined and a late fee was assessed totaling 41.70. We received that payment on 7/15/16.Current amount owed is $A late fee of $15.00 will be assessed for August dues after today as there is a day window for members to update their payment information. After today, dues owed will be $If we do not receive payment by September 17, 2016, September dues will also be owedOnce this is paid Angela's membership will be canceled.We have been attempting to get to a resolution with ***, and have received several disparaging emails from her We are hopeful that this issue can be cleared up

Good Morning,Member *** *** joined Crunch Hamilton in August 2015. On March 28, 2018, *** called and said she would like to cancel her account. Our Assistant GM informed her that in order to cancel, she would either need to come to the gym or send a certified letter
cancelling her membership, per the contract she signed upon executing the agreement. We have yet to see ***, nor have we received the documentation to cancel her membership. Of note, we have waived $in late charges on her account over the course of her membership and she is currently past due by days. While I applaud her families service, she has not cancelled based on the terms of her agreement not has she had any conversation with us on freezing her agreement while her daughter is in the service. Please see attached for a copy of her signed agreement.Thank you,

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I did call to ask them if I could freeze or cancel the account and on both occasions they told me I had to come up there in person, and could not do so until my account is current and at a zero balance. All while I am trying to find a time to come up to the gym, I am accessing charges and I have not even been able to come to the gym due to my new responsibilities. I will send them a certified letter. My monthly fees and late fees should be stopped allowing me to pay my outstanding balance without accessing more fees! I will send a certified letter.  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted] However I note NO one from the Company involved or else where regarding this matter has contacted me.

Good Morning,The Customer noted in the complaint from the Revdex.com had a disagreement with our Club in Hamilton first about annual fee billing timeline for her boyfriend (90 days from joining as opposed to what the agreement clearly states as 60).   After we explained the situation, she decided to...

cancel her membership.   We agreed to cancel, but told her she would be charged one more month of $10.63 cents due to the time to her next billing date (March 20 to March 30).   She was unsatisfied with that answer, and acted in a very unprofessional manner towards the management team at the Club.   After she was unable to get us to wave the fee, she left the club.    I discuss the situation with the team, we decided that the best course of action was to revoke her membership with our club and not charge her the final payment of $10.63.   The revocation will result in no additional funds collected.   We called [redacted] and informed her of this and are hopeful that the matter is now closed. Thank you,