A Perfect Touch Limo and Party Bus Reviews (%countItem)
A Perfect Touch Limo and Party Bus Rating
Address: P.O. Box 339, Saint Louis, Missouri, United States, 63147
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They stole $720 dollars from my account. No services rendered.
This customer had a rental with our company from 8am to 5pm in one of our Party Buses, signed the contract and terms page with the cancellation policy clearly in writing next to his acceptance signature. We showed up on time at 8am and I get a call from our driver at 8:30am that the customer wants to cancel on the spot after my driver had been sitting there for 30 minutes, It appears only 5 of his party showed up and he had planned for 16-18. I was not rude to this customer nor would I be rude to any customer, this customer did offer $200.00 to us for our in convince but that would not even cover the drivers pay for this job. We were more than willing to take the group he had out and about for the day as contracted but he decide not to do it and just canceled so he was charged per our cancellation policy in which he agreed on.
I had the pleasure of planning my grandmother's 100th Birthday Party. After searching for limos in the St Louis area, I came across A Perfect Touch Limo. I spoke with *** and told him, I needed a limo that would accommodate a group of seniors and doesn't require much moving around once in the vehicle. He recommended the Chrysler 300, which I accepted and paid for in full.
On the day of the party, I was approached by the chauffeur asking for my credit card so he could call it in, so I gave him my card. Getting in and out of the vehicle was a bit complicated because there's only one set of doors. We had to get the seniors in then climb over them, but we made it work. The chauffeur mentioned they have newer vehicles that were much easier to get in and out of but those vehicles were not discussed with me.
Although I wasn't very happy with the vehicle, I did not complain! I just wanted to enjoy the moment because most don't get to celebrate 100 years! The driver arrived to the final drop off (my house) around 10pm, the scheduled drop off time. We had to climb over the seniors so we can get them out and their: wheel chair, walker, & gifts. We even tipped the driver, and I really don't have any complaints with him because he was nice & helpful.
Fast forward to 01/09/2020, I received my *** credit card bill and noticed I was charged an additional amount of $70.32. I was shocked to see an additional charge, so I contacted the company letting them know I disputed the additional charge and would leave a negative review if this matter wasn't addressed. I received an email from *** stating I initialed for the additional charge. He attached a receipt of the initials, claiming we went over by 24 minutes! When I saw the initials, I instantly knew those were not my initials. The chauffeur arrived at my house at the scheduled time and I never initialed anything, we were busy getting the seniors out. It's very obvious from the page that those are not my initials, you can even look at my printed name on the page and tell those are not my initials.
I voiced my concerns with *** who proceed to telling me that he has been in business for 25 years and his driver has worked for him for 15 years and there's no way his driver would do this. I don't know who did it, but I know those are not my initials and I did not agree to any additional charges and wasn't even made aware of any additional charges. *** was rude in the emails, he proceeded to tell me that he and his workers are not going to work for free & "! I quickly reminded him, that I paid the contracted amount with no problems and even tipped the driver so nobody is expecting them to work for free but I'm not in the business of giving out free money neither! Also, he claimed my emails were threatening/demanding. I told him to put himself in my shoes, how would you feel getting your credit card statement and seeing unauthorized additional charges that you were not even aware of! He sent an email stating he would just live with whatever decision *** makes but he's going to defend the charges.
Buyer Beware!! I do not recommend this company, and if you do be sure to check your account!
Please
note this is the first and only notice I received about this matter
besides a phone call from Patty which put us on the lookout for this and
please only mail them to us in the future. First we want to start
off by stating we are sorry this customer is unhappy with the service
provided by our company. On November 26, 2019, Mr. Lawrence contacted
us about a rental for December 14, 2019 for an 8-10 passenger for a
birthday party we sent him a contract and terms page to review, sign
and send back and he returned both so we are all set for his date.
On December 14, 2019, our driver showed up and completed the job with
no issues so we thought. In the complaint letter, the customer
mentioned that we have newer cars that are much easier to get and out of
which is true, 2 of our 18 units have an extra door, T8 our 10-12
passenger Chrysler 300 and T4 our 20-22 passenger Yukon Denali, T8 our
10-12 passenger was already booked when he called and booked so not an
option, nor was he given this option and T4 our 20-22 passenger Yukon
Denali was much more expensive and sits a lot higher off the ground and
would not have been a good choice for elderly people as I explained to
him in a conversation we had, so neither one of these were an option
for him. The car we sent him was the lowest to the ground vehicle we
carry and is very easy to get in and out of for this reason for
elderly passengers and is used for this when we are told of elderly
passengers on board.As the customer explained in his letter he stated
they arrived back the final drop off time "Around" 10pm, however the
actual time they arrived back and signed off on the limo was 10:24pm
resulting in a charge of $70.32. On our contract we have a section that
the customer signs his initials below the final drop off time no matter
if it is early or late this way if overtime occurs and the customer
forgets we show this to them to prove they went overtime, this is our
protection and the customers. On January 9, 2020, we received an
email from this customer, this was the first contract after the event,
stating we had 24 hours to remove the additional charge from his credit
card or he would write negative reviews online about our company and we
took this as a threat and that he would also dispute this with his
credit card company. He never asked what the charges were for,
just the straight demand for a refund. Anytime there are extra
charges on a customer card and I t does happen the first thing they
do is call us and ask what the charges are for and then we explain
them, not this time just a straight up demand without knowing.We did
exchange several emails back and forth a few times and he made the
comment "Nice try though," referring to the initials on the final drop
off we believe he was implying we or our driver forged his initials on
the contract to make extra money. First of all the driver would have
only made $12 and he has been with us for over 15 years and would not
nor has he ever been accused of this knowing any customer would
call in a heartbeat to see what this was for. No where on the net
will you find a ny reviews that we have ever charged the customer for
overtime falsely, and you never will. I
was never rude with this customer as he indicated, nor would I
ever be rude to any of my customers, sometimes they push me to be rude
but I do not lower myself or my company to this point. Yes I did
tell him that my drivers or my company to not work for free after
apologizing to him again that we are having this conversation.
I rented a party bus for my wedding ceremony, I was chargerd full price for the party bus. Even though the party bus made it all of 15 miles of the 50 it needed it to make. As we finished with pictures and started our drive to the reception hall. Our bus experienced transmission issues, instead of telling us, about the issues, the driver kept trying to drive the already broken down bus. And when noticing the problem, my brother asked him about what was happening he, rolled the partition up and ignored us. After a few minutes had gone by, of us stuck in the middle of an intersection. I went up to the front and he said that the transmission went out. And that they could get another bus out in an hour and a half. Even though he knew we needed to be at the reception in 45 minutes at the time of the bus breaking down. I then, had to order 4 of my closest friends to order different $70 *** to the destination. That the bus failed to even get close to.
The driver then insured me that the company would pay for the ***. I then was on my honeymoon, and discussing with the manager about what could be done. He stated that he would talk with the owner. After a few days went by. I followed up and received news that I would be getting the *** money back that my friends and family had to pay for out of pocket on short notice. And the 1 hour, (pictures took time), that the bus did not make it. When discussing with Jeff, I realized I was not getting any money back other then the money for the ***. I am absolutely apalled at the level of absurdity about him including no refund to me and calling it a refund. On such an important day, I assumed he would understand but he did not and offered me no compensation for a ride of a total of 15 miles. Me paying $612, for a service that could not make it but 15 miles is ludicrous, and I beleive I am in entilted to some sort of conpensation for the handling of this process.
Please note this is the first and only notification I have received on this matter from the Revdex.com.
First we are truly sorry for the mechanical problem that occurred with our bus, this bus was down for 20 minutes, once we restarted this unit everything was reset and the driver was able to complete the rest of his night with his next party with no further issues.
Please note that this customer had rented 4 hours and had used it for 3.25 hours and were able to complete all of their locations scheduled except the final drop off location.
Please note that the total bill for this event was $624.00 not $612.00 as the client indicated, and they have already received a credit/refund of $343.12 towards their bill.
We have already met their desired settlement of $306.00 by giving them a credit/refund of $343.12.
As far as the lowered Revdex.com score we cannot control this but we feel this would not be appropriate since we have already met and have gone above their desired settlement.
Complaint: ***
I am rejecting this response because: The refund given was stated as giving the final hour refunded and the *** rides. As the *** rides were $343.12 that was the only refund given. Which means I, personally still paid A "Perfect Touch" Limousine service $612 that should not have been earned. Because as the business owner responded it did not make it to the final destination, the WEDDING RECEPTION. And even understanding that the hours had gone by, more then the majority of which we were taking pictures and not riding in the aforementioned bus. He sent a faulty bus to do the job and make it a total of 12 miles of the 45 miles that it needed to make it, I should not have to pay full price. The business owner inconvenienced me and my friends and family by having to pay out of pocket for the *** and *** rides, for the time being, and robbed me of riding with my wedding party to the reception of my own wedding.Like I have said to him, had this been just a random night I understand things happen. But the way he has acted about giving me a refund, not being honest about it and not holding up to the one thing I hired his company to do. I still request a $300 dollar refund at the very least. And no matter what the resolution is, the lack of professionalism that has come from this business regarding the experience and the refund, deserves a lowered Revdex.com score.
Sincerely