A Pleasant Day

Review: This complaint is regarding a deposit deduction/ refund that was withheld from us. My husband and I had our son enrolled in "A pleasant day" daycare from September till end of April. From the very beginning we discussed the fact that our son will not be attending the full school year (till June) but we will stop the enrollment by May. While signing the enrollment documents, we discussed with the director-[redacted]- that our deposit will be deducted from the last month's tuition. About a month before our son's last day, I again had a conversation with the director during which I confirmed that we will be pulling our son early. I told her that our check has already been payed and cashed in full, to which she responded that we will get a refund check. In mid June, I called the daycare to ask about the status of our refund check. I spoke with the director, who right away became unreasonable and hysterical. She was yelling at me giving all sorts of reasons why we will not get our deposit back, which included the fact that one of our tuition checks bounced a few months back (which we fixed right away by paying hefty fees). Finally, when she was out of arguments, she denied ever having the conversation about our son's early departure, yelled at me some more, told me that she is busy, that I am harassing her (even though she was the one who has done all the yelling) and hung up the phone without ever finishing the conversation. We have not heard from her since. I truly believe that I have the right to get the deposit back.Desired Settlement: 150$