$ was already refunded for the dog feefew days we had a discussion and Mr Anil was a agreed to take another $ refund over the phoneBut now in the complaint he need full refund We are refunding him almost half of the moneyIt don't mater how he stayedThat's the best I, doif want that $ to be refunded , he can call us any time .Thank you Revdex.com [redacted] ***
not agree with his complaintthe room customer stayed in was recently refurbishednewly painted new carpet and tile.the way he stated , if he didn't liked the room he should come back and tell us ride the way that he don,t like the room , he need refund.he argued to get cheep cheep rate upon check
in timedog stayed in the room.buttom line is he didn't want to pay for the dogThe best I, can do refund $ I have to pay my bills too*** ( manager at days inn )
Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in Yuba City, CA. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before June 2,...
2017. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason this concern is not resolved, please contact me directly at [redacted]@wyn.com and I will personally help address the guest's needs. Best Regards, [redacted]. [redacted] Customer Care Wyndham Hotel Group Phone: 888.675.3379 Fax: 888.565.7707
$ 10.00 was already refunded for the dog fee. few days we had a discussion and Mr Anil was a agreed to take another $ 20.00 refund over the phone. But now in the complaint he need full refund . We are refunding him almost half of the money. It don't mater how he stayed. That's the best I, do. if want that $ 20.00 to be refunded , he can call us any time .Thank you Revdex.com [redacted]
In the comments below, the owner/Manager [redacted] is diverting out attention from the main issue of the room being unsuitable for rent as the Toilet was nonfunctional, as were the two lights. The employee “ [redacted] “ came and fixed one of the lights, the other still did not work. At 11 PM I had not used the toilet and was unaware that it was not working, as I was unware of the couple in the room above who would eventually make so much noise and disturbance that the motion detector lights on the Vanity Mirror kept coming on. As I stated earlier I called twice at approximately 1 AM and no one answered the phone at the front desk, so, I was forced to endure the noise and disturbance all night long and was unable to sleep. I had a wakeup call for 4.30 AM because I was registered at the Sutter Refuge for Duck hunting, I had a lottery number to be able to get in.The paint, carpet and tile have no relevance to my complaint and the room did not appear freshly painted. I had asked for a smoking room on the ground floor so that I could park in front and carry my guns, and hunting equipment in and out of the room. As I sated earlier that I have been going to Yuba City in excess of 15 years in order to hunt, so on a subsequent visit I stopped by the Mottle and met with “ [redacted]” another employee who claimed it was his first day at work but he also stated that he was very familiar with the Motel and its ownership and management. On the front desk is a big sign from the management stating that if you have any problem or are unhappy with your stay please take a card provided below and call us so that we can help your situation and make your experience better. True to their poor management style there were No Cards available and when I asked [redacted] for one he said there were No Cards available for him to give me one.Attached are the photos of the front desk and the kennel in my truck where my dog sleeps, as I stated earlier my dog did not sleep in my room. At this visit I again asked for [redacted] and the said he was not available even though he lives on the premises. I called the next day and spoke with [redacted] the owner/manager- he was very rude and argumentative, but did offer to credit me back an additional $ 20 which added to the offered credit for the dog charge of $ 10 ( they added that to my credit card without my knowledge ) the total charge was $ 65.By Checking in at 11 PM and getting a wakeup call at 4.30 AM I was going to be in the Motel for only 5.5 hours and yes, it is my prerogative to look for a cheap place. At [redacted] I get $ 58 all-inclusive with No pet charge, as pets are allowed freely in their rooms. There are No [redacted] in Yuba City.In summary this is a way below par and unclean establishment that tries to defraud visitors from out of town, and place charges unbeknownst to the customer. They have taken this rip-off hospitality mentality to a new low, and should be shut down and forced to upgrade their sound proofing and other facilities to reflect a more welcoming establishment.I am not satisfied with a $ 30 refund and wish to get all my money backThank you for taking my complaint in the true and serious nature that it was made with. I regret the sideways photos but they can be rotated to view.Regards,[redacted]
I am rejecting this response because: [redacted] continues to falsify the facts, The room was not fit to be rented with a broken toilet that did not work, the lights did not work, the walls are paper thin- see other guest who have complained too, due to the thumping noises from upstairs the vanity lights kept coming on and off. They have a sign on the front desk that says " please contact me so that we can take care of your problem" but no cards were available to contact anyone. Nor did they respond to any of my requests. They charge me the extra $ 10 with out my permission and without even telling me ? is that how you do business ?I am a former hotel manager from the [redacted] in San Francisco and I know how guest should be treated, certainly not like this and the owner manager is accusing me of being cheap, I was planning to spend only 5 hours in the hotel room and had a wake up call at 4.30 AM. Owner [redacted] says- does not matter how he stayed ? so, is he the judge and jury ? or does the paying guest have say in the matter.In summary this complaint is not resolved and I will not take the $ 30 that this cheap man is offering me. I think this motel needs to be shut down and upgraded to a better standard before they are allowed to take in any paying guests.Thank you for reviewing my complaint and I i will continue to work on this matter with other authorities until I get a full refund.Sincerely,[redacted]
$ was already refunded for the dog feefew days we had a discussion and Mr Anil was a agreed to take another $ refund over the phoneBut now in the complaint he need full refund We are refunding him almost half of the moneyIt don't mater how he stayedThat's the best I, doif want that $ to be refunded , he can call us any time .Thank you Revdex.com [redacted] ***
not agree with his complaintthe room customer stayed in was recently refurbishednewly painted new carpet and tile.the way he stated , if he didn't liked the room he should come back and tell us ride the way that he don,t like the room , he need refund.he argued to get cheep cheep rate upon check
in timedog stayed in the room.buttom line is he didn't want to pay for the dogThe best I, can do refund $ I have to pay my bills too*** ( manager at days inn )
Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in Yuba City, CA. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before June 2,...
2017. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason this concern is not resolved, please contact me directly at [redacted]@wyn.com and I will personally help address the guest's needs. Best Regards, [redacted]. [redacted] Customer Care Wyndham Hotel Group Phone: 888.675.3379 Fax: 888.565.7707
$ 10.00 was already refunded for the dog fee. few days we had a discussion and Mr Anil was a agreed to take another $ 20.00 refund over the phone. But now in the complaint he need full refund . We are refunding him almost half of the money. It don't mater how he stayed. That's the best I, do. if want that $ 20.00 to be refunded , he can call us any time .Thank you Revdex.com [redacted]
In the comments below, the owner/Manager [redacted] is diverting out attention from the main issue of the room being unsuitable for rent as the Toilet was nonfunctional, as were the two lights. The employee “ [redacted] “ came and fixed one of the lights, the other still did not work. At 11 PM I had not used the toilet and was unaware that it was not working, as I was unware of the couple in the room above who would eventually make so much noise and disturbance that the motion detector lights on the Vanity Mirror kept coming on. As I stated earlier I called twice at approximately 1 AM and no one answered the phone at the front desk, so, I was forced to endure the noise and disturbance all night long and was unable to sleep. I had a wakeup call for 4.30 AM because I was registered at the Sutter Refuge for Duck hunting, I had a lottery number to be able to get in.The paint, carpet and tile have no relevance to my complaint and the room did not appear freshly painted. I had asked for a smoking room on the ground floor so that I could park in front and carry my guns, and hunting equipment in and out of the room. As I sated earlier that I have been going to Yuba City in excess of 15 years in order to hunt, so on a subsequent visit I stopped by the Mottle and met with “ [redacted]” another employee who claimed it was his first day at work but he also stated that he was very familiar with the Motel and its ownership and management. On the front desk is a big sign from the management stating that if you have any problem or are unhappy with your stay please take a card provided below and call us so that we can help your situation and make your experience better. True to their poor management style there were No Cards available and when I asked [redacted] for one he said there were No Cards available for him to give me one.Attached are the photos of the front desk and the kennel in my truck where my dog sleeps, as I stated earlier my dog did not sleep in my room. At this visit I again asked for [redacted] and the said he was not available even though he lives on the premises. I called the next day and spoke with [redacted] the owner/manager- he was very rude and argumentative, but did offer to credit me back an additional $ 20 which added to the offered credit for the dog charge of $ 10 ( they added that to my credit card without my knowledge ) the total charge was $ 65.By Checking in at 11 PM and getting a wakeup call at 4.30 AM I was going to be in the Motel for only 5.5 hours and yes, it is my prerogative to look for a cheap place. At [redacted] I get $ 58 all-inclusive with No pet charge, as pets are allowed freely in their rooms. There are No [redacted] in Yuba City.In summary this is a way below par and unclean establishment that tries to defraud visitors from out of town, and place charges unbeknownst to the customer. They have taken this rip-off hospitality mentality to a new low, and should be shut down and forced to upgrade their sound proofing and other facilities to reflect a more welcoming establishment.I am not satisfied with a $ 30 refund and wish to get all my money backThank you for taking my complaint in the true and serious nature that it was made with. I regret the sideways photos but they can be rotated to view.Regards,[redacted]
I am rejecting this response because: [redacted] continues to falsify the facts, The room was not fit to be rented with a broken toilet that did not work, the lights did not work, the walls are paper thin- see other guest who have complained too, due to the thumping noises from upstairs the vanity lights kept coming on and off. They have a sign on the front desk that says " please contact me so that we can take care of your problem" but no cards were available to contact anyone. Nor did they respond to any of my requests. They charge me the extra $ 10 with out my permission and without even telling me ? is that how you do business ?I am a former hotel manager from the [redacted] in San Francisco and I know how guest should be treated, certainly not like this and the owner manager is accusing me of being cheap, I was planning to spend only 5 hours in the hotel room and had a wake up call at 4.30 AM. Owner [redacted] says- does not matter how he stayed ? so, is he the judge and jury ? or does the paying guest have say in the matter.In summary this complaint is not resolved and I will not take the $ 30 that this cheap man is offering me. I think this motel needs to be shut down and upgraded to a better standard before they are allowed to take in any paying guests.Thank you for reviewing my complaint and I i will continue to work on this matter with other authorities until I get a full refund.Sincerely,[redacted]