A Plus Auto

Customer didn't purchase any device from usCustomer was aware of all charges associated with vehicle purchase before taking delivery of vehicleCustomer was charged $for DMV docs processing which is standard with all NYS DealersCustomer was charged $for our payment reminder device installCustomer was charged $for our payment reminder device hardwareCustomer was NOT charged for our device removalCustomer agreed to terms of contractCan supply supporting documents upon requestNo basis for complaint and should be removed from my file [redacted]

I request that you review your complaint process as I find myself now spending more of my time responding to a frivolous complaint.The customer is not providing accurate information on the transaction in his complaintThis transaction took place over a year ago, beginning with a complete verbal overview of sale and finance process to address all concerns for the customer, the customer agreed to our policiesWe then received deposit for the vehicle from customerCustomer was given a receipt for the deposit which included terms of the sale and costs associated with the transaction that we discussed prior to customer paying depositWe then prepared the car for delivery which took about a weekPrior to pick up the customer signed all the documents associated with the transaction.I took the necessary documents to DMV to get plates and registration, we charge the NYSDMV regulated $for thatCustomer was aware of this and signed document stating he agreedNYSDMV regulation states the selling dealer must take the documents to the motor vehicles issuing office and submit them if there is a lien on the vehicleIf customer is paying in full for the vehicle then the customer is allowed to do their own NYSDMV registration transaction therefore the $would not applyThe payment reminder device, accessories and costs were all explained to the customer in detail prior to us receiving depositCustomer agreed to the terms of the saleAs explained to customer we do not issue refundsTherefore the hardware used to connect the payment device last year is not refundableThere was no concealment of any costs, everything was explained in detail to customer before sale and he signed the documents agreeing to terms of sale and copies were provided to himOur current labor rate is $hr for vehicle repairDevice install is a flat rate labor fee of $100, time to install device is - 3+hrs depending on vehicleUsually device removal is less then 1/hour, we do not charge for device removalThere are no additional actions that I can take to resolve customers concernThere is no basis for this complaintPlease remove from my fileAdditional helpful payment device information: Car dealers have found on-time payment protection systems to be a good way to ensure that their customers make payments on timeThose dealers who use these devices have found that they usually don't have to go through the trouble of repossessing an automobileThe device has also helped them expand their market to include those with whom they would not otherwise do businessTypically, an on-time payment protection system is a little black box with a keypad to punch in the codeIt is connected to the car's electrical harnessThe devices provide a warning signal to the customer after the due date of the car payment, by flashing a red light, for instance, or by chirpingBeyond a grace period of a few days after the payment is due, the car does not workOnce the customer makes the payment, the dealer gives her a code to punch in that stops the warning signal or starts the carWith the use of these devices, car dealers have been able to do business with more credit-challenged customers whom they would not have sold to previouslyWith the use of on-time payment protection systems, they are more assured that the customer will make his payments on time, or at least make the paymentsCustomers are going to come up with the money when they realize that they can't use their cars otherwiseThis makes dealers more confident about extending the credit to these customersIn order for the dealers to be assured that the customer will not miss his payment, these on-time payment protection systems need to be tamper-proofAt the time they enter into the deal, buyers typically sign an agreement with the dealer acknowledging the presence of the on-time payment protection deviceThey also agree not to tamper with the device and to return it to the dealer after they are done making their payments on the vehicleThe devices have some safeguards to ensure the safety of the customerIt would be dangerous if the device were to be activated while the driver was out late at night in some desolate area, for instanceThe device will not cut off a running motorIn an emergency, a temporary code will allow the car to run for an additional day

Revdex.com received call from owner Brandon ***, providing business response to complaint.Mr *** says the truck in question had approximately 100K miles on it at the time of purchase, but had a very solid motor and transmission, and clean titleHe feels Mr *** got a "really nice truck for
cheap," and may have somewhat unrealistic expectations for a 13-year-old truck purchased for $6500.He points out that the truck was purchased "as is" in accordance with MN Used Car Warranty Law, and that Mr *** signed off on all relevant 'Buyers Guide' disclosures, etc.Mr *** states that when Mr *** first contacted him about vehicle issues approximately two weeks after purchase, he invited Mr *** to "bring it back." Says Mr *** declined this offer, as he had already put money into repairs at this point.Mr *** says that when a customer experiences catastrophic motor or transmission issues shortly after purchase on a used car -- even when it was purchased "as is" -- A-Plus Auto will work with the customer toward a resolution (repair, return, etc.), even if not legally obligated to do soIn this case, Mr *** feels that Mr ***'s expectations for the truck's condition are unrealistic, and A-Plus Auto will not be able to offer further assistance