Upon arrival at Mrs. Aldridge residence our technicians were told what needs to be done. The work was in two separate areas. One technician. One technician went to work on the problem outside the other was working in the basement. Customer saw that both technicians were working separately. As you...
can see from work order (copy attached) each technician worked for 2 hours 50 minutes which is 5hours 40 minutes total. Customer was only charged for 5 hours. Also customer received 10% off labor discount. Customer signed work order agreeing to price quoted and satisfactory completion of work. There is no wrong doing on part of A-Plus Electric, Inc. and/or our technicians.
As mentioned before the hours are clearly marked on the work order (attached). Also customer was present and saw how the work was done and how long it took, just like she saw how long it took to replace smoke detector. And also as mentioned before only one technician left for 1/2 hour to pick up parts, which customer also saw. And customer was not charged for an hour and 20 min. Which a lot more than half an hour it took one of our technicians to pick up necessary parts and received 10% of labor discount.
Complaint: 11838541
I am rejecting this response because: the hours were not documented. Part of the time was spent leaving the premises to purchase supplies. If you look at other complaints on Yelp, you'll see that many of us customers were overcharged for the hourly rate (who charges @255/hour??) and that the presumed hours of service were highly questionable. These were simple jobs--the smoke detector was replaced in less than 15 minutes, for instance.
Sincerely,
Sarah Aldridge
Upon arrival at Mrs. Aldridge residence our technicians were told what needs to be done. The work was in two separate areas. One technician. One technician went to work on the problem outside the other was working in the basement. Customer saw that both technicians were working separately. As you...
can see from work order (copy attached) each technician worked for 2 hours 50 minutes which is 5hours 40 minutes total. Customer was only charged for 5 hours. Also customer received 10% off labor discount. Customer signed work order agreeing to price quoted and satisfactory completion of work. There is no wrong doing on part of A-Plus Electric, Inc. and/or our technicians.
As mentioned before the hours are clearly marked on the work order (attached). Also customer was present and saw how the work was done and how long it took, just like she saw how long it took to replace smoke detector. And also as mentioned before only one technician left for 1/2 hour to pick up parts, which customer also saw. And customer was not charged for an hour and 20 min. Which a lot more than half an hour it took one of our technicians to pick up necessary parts and received 10% of labor discount.
Complaint: 11838541
I am rejecting this response because: the hours were not documented. Part of the time was spent leaving the premises to purchase supplies. If you look at other complaints on Yelp, you'll see that many of us customers were overcharged for the hourly rate (who charges @255/hour??) and that the presumed hours of service were highly questionable. These were simple jobs--the smoke detector was replaced in less than 15 minutes, for instance.
Sincerely,
Sarah Aldridge