A-Plus Energy Management, A/C & Heating

I bought a very expensive ($11,000) air conditioning filter system from this company based on what the owner ([redacted]) advised. The purchase included an extended service warranty. There were numerous problems with the company's brand new top-of-the-line product—it broke down repeatedly and had to have numerous repairs. The owner has always been extremely unhelpful and it is through my persistence that the problems ever got resolved.

The latest problem involves our service contract.

The company failed to properly service the unit and replace the specialized air conditioning filter we purchased from them—they told us that only they could provide the needed filter and we could not purchase it directly so were at their mercy. This lack of proper servicing resulted in undue wear and tear on the new AC unit which will translate into a shorter lifespan.

This was brought to my attention when their service technician came out to service the unit and told me that the filter was supposed to have been changed during the last inspection and may have resulted in permanent and expensive damage to the unit. When I called to find out why this had not been done, the owner [redacted], told me that it was overlooked in a very rude an unapologetic manner and told me it was not his responsibility although we have a service contract with him. A-plus then installed a new filter and I wanted to deduct the filter cost off the cost of our maintenance agreement—the agreement had not been fulfilled because A-plus did not properly service the unit we purchased from them and caused damage. I spoke to the owner about this and he said he would get back to me. We have not received a bill with the service cost deducted as of yet but their accounting department has called and I have explained the situation to them and it still has not been resolved.