Initial Business Response /* (1000, 5, 2016/11/04) */
First off, its [redacted] not [redacted]. Second, the car was damaged DURING transport so therefore why is this compliant not with the transport company? Sure, go ahead and bash the dealership. Third, you SIGNED off on the car when delivered to you...
and didn't say anything about the damage then. We tried to help you and go out of our way to handle a matter that wasn't caused by us. At the end of the day, we aren't the transport company, so I think you're confused on who this complaint needs to be towards.
Initial Consumer Rebuttal /* (3000, 12, 2017/02/06) */
In response to dealerships comments, I had nothing to do with the hiring of the transport company. The dealership did. I issued transport money to you, not the transport company. Nor was I given any choice to which company was to be used.
I contacted the dealership immediately after the arrival of the car. I was told by [redacted] at Cambridge Motorsports that he would take care of the issue. No monetary compensation or correspondence has been made. Please issue payment to cover the damage in which you are responsible.
Initial Business Response /* (1000, 5, 2016/11/04) */
First off, its [redacted] not [redacted]. Second, the car was damaged DURING transport so therefore why is this compliant not with the transport company? Sure, go ahead and bash the dealership. Third, you SIGNED off on the car when delivered to you...
and didn't say anything about the damage then. We tried to help you and go out of our way to handle a matter that wasn't caused by us. At the end of the day, we aren't the transport company, so I think you're confused on who this complaint needs to be towards.
Initial Consumer Rebuttal /* (3000, 12, 2017/02/06) */
In response to dealerships comments, I had nothing to do with the hiring of the transport company. The dealership did. I issued transport money to you, not the transport company. Nor was I given any choice to which company was to be used.
I contacted the dealership immediately after the arrival of the car. I was told by [redacted] at Cambridge Motorsports that he would take care of the issue. No monetary compensation or correspondence has been made. Please issue payment to cover the damage in which you are responsible.