A Plus Movers Atlasta Moving Company

Question: Why did I file a complaint with Revdex.com?
Answer: After three (3) telephone conversations with the owner's business office, the owner did not contact me by telephone or email. A response by the owner and good customer service practice would probably have avoided the complaint. Too bad.
The owners rather defensive and accusatory response to my complaint did not answer the same question I asked three times previously to his business office.
I was told by the movers that there were too many clothes and not enough wardrobe boxes so I was asked if clothing could be placed in another box.
I agreed.  That "other box" has not been located after opening all the boxes delivered. Was there another box the movers packed with clothing?
The complaint has nothing to do with the wardrobe boxes or any other issue with the move.
It has to do with a box that I was told would be packed with clothing and which is not at my home.
Since I have identified specific missing clothing, the obvious correlation and question relates to the "other box", whether it was packed and delivered.
To be clear: my Revdex.com complaint is because I did not receive an answer, after multiple attempts, to whether clothing that the mover requested to be packed in a non wardrobe box was done and if so, was that clothing box delivered to my new home.

To begin with, I apologize for the delay with this response. This is typically not how we conduct our business. I was down with the flu over the last few weeks. I also needed to interview [redacted] and [redacted], the movers on the day of your move. [redacted] has been out for several weeks with walking...

pneumonia. We are all healthy now.Yes, there were a couple of items broken during your move [redacted]. I understand that you were helping the movers by placing your items on the sidewalk near the moving truck. [redacted] was carrying some items while his view was obstructed, and tripped over the pot that you had placed on the sidewalk, which consequently fell and broke, according to [redacted]. As for the stereo loudspeaker, according to [redacted], it was extremely slippery as if it had been waxed or pledged. That's why it slipped, and then dropped and sustained some damage.A few days after your move, [redacted] the driver coincidentally was in your area to perform another move. He stopped by your residence to drop off a shelf that was inadvertently left on the truck. He saw a car in the driveway figuring someone would be home. He knocked and there was no answer. He left the shelf by your front door. He was also there to pick up the loud speaker for repair by our company, which is standard practice. Once again, a few days after that move, [redacted] was reasonably near your residence. Again, he knocked on the door as there was a car in the driveway. There was no answer. This particular time, he accidentally forgot his phone in his car ( which was charging in his center console) at our office. His plan was to call our office to obtain your phone number to let you know that he was in the area, and what his intentions were. Having said all of the above, we did attempt to make contact with you on two occasions. Life happens, and that is why the above mentioned delays had occurred. Again, I apologize for the delays.Our company policy is to repair or replace an item if not repairable, typically within a two week time frame from the day of your move. Since we are now approximately almost six weeks past that time frame, we will happily reimburse you for the aforementioned items. All ask of you is to please mail us the repair receipt from the cabinet shop for your stereo loud speaker. I will take your word for the amount of the broken flower pot in order to expedite this matter, rather than you providing us with a receipt for it. As soon as we receive your receipt, we will mail out your reimbursement check.I trust that that sound fair and reasonable to you?One final detail as to the delay of this response. We had responded to your complaint accordingly on the Revdex.com website portal. For some unknown reason, after pressing the submit button to forward the complaint to the Revdex.com, our response disappeared. There was no means for us to make/ save a copy of that complaint response. We contacted The Revdex.com and spoke to Denise, who transferred us to Kelly. Kelly could not find our response. Kelly is aware of the glitch in the system.[redacted], in closing, please feel free to contact us with any additional questions that you may have. We appreciate your business. Thank you.Respectfully, [redacted] Tillwach

I'd like to request a mediator please. I'm deeply bothered by this accusation of theft. I was raised Catholic through out grade school and high school. I continue these practices within my daily life and within our business practice. Our business is based on biblical principles. It's really simple. Treat people like you want to be treated. We do not belittle, demean, gossip. or steal, etc. Respect the customer, their possessions, etc.  I am extremely patient and forgiving. Our movers do not 'shop" for their "wardrobe/ clothing" from customers "closets".  Anyone ever caught stealing, or proven to be caught stealing will lose their job, and go straight to jail. I will press charges! That's how strongly I feel. I look forward to the Revdex.com' s response so that we may put this issue to bed as soon as possible.

Question: Why did I file a complaint with Revdex.com?
Answer: After three (3) telephone conversations with the owner's business office, the owner did not contact me by telephone or email. A response by the owner and good customer service practice would probably have avoided the complaint. Too bad.
The owners rather defensive and accusatory response to my complaint did not answer the same question I asked three times previously to his business office.
I was told by the movers that there were too many clothes and not enough wardrobe boxes so I was asked if clothing could be placed in another box.
I agreed.  That "other box" has not been located after opening all the boxes delivered. Was there another box the movers packed with clothing?
The complaint has nothing to do with the wardrobe boxes or any other issue with the move.
It has to do with a box that I was told would be packed with clothing and which is not at my home.
Since I have identified specific missing clothing, the obvious correlation and question relates to the "other box", whether it was packed and delivered.
To be clear: my Revdex.com complaint is because I did not receive an answer, after multiple attempts, to whether clothing that the mover requested to be packed in a non wardrobe box was done and if so, was that clothing box delivered to my new home.

I'd like to request a mediator please. I'm deeply bothered by this accusation of theft. I was raised Catholic through out grade school and high school. I continue these practices within my daily life and within our business practice. Our business is based on biblical principles. It's really simple. Treat people like you want to be treated. We do not belittle, demean, gossip. or steal, etc. Respect the customer, their possessions, etc.  I am extremely patient and forgiving. Our movers do not 'shop" for their "wardrobe/ clothing" from customers "closets".  Anyone ever caught stealing, or proven to be caught stealing will lose their job, and go straight to jail. I will press charges! That's how strongly I feel. I look forward to the Revdex.com' s response so that we may put this issue to bed as soon as possible.

Please see attached.

Hi Mike, We appreciate your business! That is why I came out to your residence to provide a free in home estimate. That is also why we accommodated your request to have one of our movers drive your wife's car, with your wife in it to your new residence. We are here to serve. The wardrobe boxes...

provided were based on our discussion during your in home estimate based on items that you thought would be purged prior to your move. The movers did "donate" 3 wardrobe boxes, and I believe a speed pack at no charge to you, to help you out, as your closet was full. Again, we're here to serve. As for the 10 wardrobe that were supplied for your move, those were "broken down flat" the next day and split up between a few different moving trucks. There were no clothes discovered during the process. We are the easy targets many times, and face false accusations and bogus claims. A pattern? Just saying. Everything that was asked to be moved was moved. We are not in the business of thievery. Our movers and staff are held to a very high regard. Furthermore, no one in this industry will " inventory" every single piece of clothing. We look forward to your call upon finding your misplaced clothing. Thanks again for your business. Respectfully, Paul T[redacted]

To begin with, I apologize for the delay with this response. This is typically not how we conduct our business. I was down with the flu over the last few weeks. I also needed to interview [redacted] and [redacted], the movers on the day of your move. [redacted] has been out for several weeks with walking...

pneumonia. We are all healthy now.Yes, there were a couple of items broken during your move [redacted]. I understand that you were helping the movers by placing your items on the sidewalk near the moving truck. [redacted] was carrying some items while his view was obstructed, and tripped over the pot that you had placed on the sidewalk, which consequently fell and broke, according to [redacted]. As for the stereo loudspeaker, according to [redacted], it was extremely slippery as if it had been waxed or pledged. That's why it slipped, and then dropped and sustained some damage.A few days after your move, [redacted] the driver coincidentally was in your area to perform another move. He stopped by your residence to drop off a shelf that was inadvertently left on the truck. He saw a car in the driveway figuring someone would be home. He knocked and there was no answer. He left the shelf by your front door. He was also there to pick up the loud speaker for repair by our company, which is standard practice. Once again, a few days after that move, [redacted] was reasonably near your residence. Again, he knocked on the door as there was a car in the driveway. There was no answer. This particular time, he accidentally forgot his phone in his car ( which was charging in his center console) at our office. His plan was to call our office to obtain your phone number to let you know that he was in the area, and what his intentions were. Having said all of the above, we did attempt to make contact with you on two occasions. Life happens, and that is why the above mentioned delays had occurred. Again, I apologize for the delays.Our company policy is to repair or replace an item if not repairable, typically within a two week time frame from the day of your move. Since we are now approximately almost six weeks past that time frame, we will happily reimburse you for the aforementioned items. All ask of you is to please mail us the repair receipt from the cabinet shop for your stereo loud speaker. I will take your word for the amount of the broken flower pot in order to expedite this matter, rather than you providing us with a receipt for it. As soon as we receive your receipt, we will mail out your reimbursement check.I trust that that sound fair and reasonable to you?One final detail as to the delay of this response. We had responded to your complaint accordingly on the Revdex.com website portal. For some unknown reason, after pressing the submit button to forward the complaint to the Revdex.com, our response disappeared. There was no means for us to make/ save a copy of that complaint response. We contacted The Revdex.com and spoke to Denise, who transferred us to Kelly. Kelly could not find our response. Kelly is aware of the glitch in the system.[redacted], in closing, please feel free to contact us with any additional questions that you may have. We appreciate your business. Thank you.Respectfully, [redacted] Tillwach

We moved on November 15th. It started off with the very friendly [redacted] who spent time on the phone with me, helping me decide how many guys were needed, talked about boxes needed, etc. We set the moving day and 3 very polite/friendly men showed up on time and got busy. They knew what to do, they fit items in the trailer with ease. Moved our refrigerators, freezer, washer, dryer, unhooked them and hooked them back up. Took our beds apart and put them back together in our new house. I couldn't be more pleased. I would highly recommend them and use them again if I ever move again, but I hope I don't.

After a dreadful experience with another company some years back, a company that has been repeatedly in the news because they are SO bad . . . I was frankly terrified to ever have to deal with another company.

But I thank God for leading me to A Plus Movers/Atlasta Moving Company. The three young men who handled my move, [redacted], [redacted] & [redacted], were the consummate professionals . . . wearing company attire, gracious, friendly and handled every aspect of the move in extraordinary fashion. Even the sides of the single front door at my new location were well-wrapped to prevent any damage to door frame or furnishings.

It just so happened that upon our arrival at my new house, the sky was darkening quickly and that day [redacted] had an almost record-setting downpour. I was very concerned, not only for my furniture but for the young men as well because it came down in a torrent and to make matters worse and of course unknown to me being new to the house, there was a literal waterfall, a sheet of water that was pouring down from the roof about 6' fromt the front door.

But they covered everything with large padding wraps and did the most amazing job of bringing everything in unscathed. I've also never seen such synchronized teamwork when it came to their handling of some of my very heavy pieces. They knew what they were doing, communicated extremely well with one another, and were simply amazing to observe.

I had not one single speck of damage. What I had was absolutely the best moving experience of my lifetime . . . and it's been quite a long lifetime! I will certainly use them again if I ever have to do another move.

Review: During the course of our contracted move property damage occurred. The company's employees suggested the owner would be in touch to begin and settle a damage claim though they had no paperwork to file with them. No contact has been initiated by the company. After several phone calls to the office speaking with [redacted] we were promised repeatedly that [redacted], the company's owner, would contact us. There has been no contact. The two items damaged, a stereo loudspeaker and a decorative pot, were both seen to be damaged by their staff on the day of the move. The speaker has been professionally repaired by a commercial cabinet maker at a cost of $157.85 and the pot is irrevocably damaged and valued at approximately $150 replacement cost.Desired Settlement: We would like to be reimbursed for the item that was broken and the repair cost of the other damaged item.

Business

Response:

To begin with, I apologize for the delay with this response. This is typically not how we conduct our business. I was down with the flu over the last few weeks. I also needed to interview [redacted] and [redacted], the movers on the day of your move. [redacted] has been out for several weeks with walking pneumonia. We are all healthy now.Yes, there were a couple of items broken during your move [redacted]. I understand that you were helping the movers by placing your items on the sidewalk near the moving truck. [redacted] was carrying some items while his view was obstructed, and tripped over the pot that you had placed on the sidewalk, which consequently fell and broke, according to [redacted]. As for the stereo loudspeaker, according to [redacted], it was extremely slippery as if it had been waxed or pledged. That's why it slipped, and then dropped and sustained some damage.A few days after your move, [redacted] the driver coincidentally was in your area to perform another move. He stopped by your residence to drop off a shelf that was inadvertently left on the truck. He saw a car in the driveway figuring someone would be home. He knocked and there was no answer. He left the shelf by your front door. He was also there to pick up the loud speaker for repair by our company, which is standard practice. Once again, a few days after that move, [redacted] was reasonably near your residence. Again, he knocked on the door as there was a car in the driveway. There was no answer. This particular time, he accidentally forgot his phone in his car ( which was charging in his center console) at our office. His plan was to call our office to obtain your phone number to let you know that he was in the area, and what his intentions were. Having said all of the above, we did attempt to make contact with you on two occasions. Life happens, and that is why the above mentioned delays had occurred. Again, I apologize for the delays.Our company policy is to repair or replace an item if not repairable, typically within a two week time frame from the day of your move. Since we are now approximately almost six weeks past that time frame, we will happily reimburse you for the aforementioned items. All ask of you is to please mail us the repair receipt from the cabinet shop for your stereo loud speaker. I will take your word for the amount of the broken flower pot in order to expedite this matter, rather than you providing us with a receipt for it. As soon as we receive your receipt, we will mail out your reimbursement check.I trust that that sound fair and reasonable to you?One final detail as to the delay of this response. We had responded to your complaint accordingly on the Revdex.com website portal. For some unknown reason, after pressing the submit button to forward the complaint to the Revdex.com, our response disappeared. There was no means for us to make/ save a copy of that complaint response. We contacted The Revdex.com and spoke to Denise, who transferred us to Kelly. Kelly could not find our response. Kelly is aware of the glitch in the system.[redacted], in closing, please feel free to contact us with any additional questions that you may have. We appreciate your business. Thank you.Respectfully, [redacted] Tillwach

Review: I contracted Atlasta in July 2013 for packing and then moving me across town on Sept 9 and 10 2013. In general the move went very well. During the first move day Atlasta filled one trailer about halfway and then went to move somebodies stuff into a storage unit somewhere using the vacant half of the trailer filled halfway with my stuff. They asked us if this was ok and we agreed seeing no problem. They returned and finished my move. We moved at least 75 to 100 boxes plus other stuff. Over the course of a few months we unpacked boxes and noticed several items missing such as cooking dishes, clothes, and a box containing irreplaceable genealogy records, death records for my wife's parents, funeral mementos, personal papers, pc software and military mementos.

I reported this to Atlasta and their response was we don't loose items, not our fault. I pointed out the items where missing and suggested they were moved into the storage unit by accident. First this was denied then was told we don't know who that person was, we have no record. Later I was told they tried to contact the person but luck. I suggested Atlasta contact the storage place and ask them to contact the person. The answer was the can't do that. I asked to talk to [redacted] (the owner) several times but no response. I asked if there was any compensation and was told you signed and accepted the load. I was told if I wanted to check the boxes before I signed I would have to pay for those extra hours. Here its been 10 months with no progress. They lost items that cannot be replaced.Desired Settlement: I would like my missing items and a written apology acknowledging their mistake.

Business

Response:

Please see attached.