A Plus Personal Care Provider Services

The intake/ PCP manager intentionally lied when I asked her first off if she could fill my hours of 9am-12pMWF She said have your caseworker send over the papersI told her first I wanted to know if she had someone for those hoursShe lied and waited till after the papers and home visit The first thing she did was change my hoursThey sent someone who didn't speak EnglishI asked The intake/ PCP manager if the PCP spoke English she lied..When the assigned PCP called and gave her days notice that she was illThe intake/ PCP manager claimed that she wasn't given any notice in advanceOne of the PCPs was a great PCP sub but she could only work 10:after her person came back from vacation.A total of missed service days and PCPs in two weeks.The permanent PCP couldn't make my hoursPCP/intake knew this from the beginningDon't trust anything these people tell you!They don't answer the phones before 9:amThey say they'll call back and don'tSave the frustration and don't use this agencyEven if the PCP is good the management especially Intake and PCP manger is so horrible that both the clients and the PCP are set up for major frustrationsHow can anyone trust the safety and reliable care of themselves or their loved ones to this agency?