A Plus Sewer Service was called out to [redacted] house for a backed up sewer lineA Plus Sewer sent a technician out to snake the sewer lineThe technician snaked the line and pulled out heavy roots from the sewer lineA plus does not warranty sewer lines with root problems being the line must be brokenThe technicians explained to the customer as we do with all the customers with root problems that the line should be televisedIt was also explained to the customer that we do not put a warranty on lines with rootsThe sewer line worked for an entire week before the customer called back the technicians cell phone- not the office phone and demanded we come out for free on a weekend and snake his lineHe was told again at that point that it’s been a week and we do not warranty lines with root problemsHe was told if he waited until Monday we would come snake it again out of good faithApparently that was not good enough so he told us never mindSo the next thing I know is he had called the Revdex.com to make a complaintApparently he had to rent a snake, to snake his line, so he wants money for that and the money back from the call A Plus did nothing wrong or unfair to this customerI called him back and tried to make good of the situation by offering him one free service call of any type during hours He firmly refused and just wants his money back The customer never once called back and spoke with anyone in the management of this companyHe called a technicians cell phone ( which tells a customer to call the office ) in which the technicians does not make any decisions for the company A Plus also wrote up a bill that’s detailed on the root problem and no warrantiesThe customer declined his copy of the bill or he would have it in writing that there is no warranty and a root problemWe cannot make people take a bill if they don’t want one I have made an effort out of good faith to work with this person but he is refusing to be worked withI respect and try to take care of my customers Any questions please call- ###-###-#### Thank – You Office Manager JoAnn T***
A Plus Sewer Service was called out to [redacted] house for a backed up sewer lineA Plus Sewer sent a technician out to snake the sewer lineThe technician snaked the line and pulled out heavy roots from the sewer lineA plus does not warranty sewer lines with root problems being the line must be brokenThe technicians explained to the customer as we do with all the customers with root problems that the line should be televisedIt was also explained to the customer that we do not put a warranty on lines with rootsThe sewer line worked for an entire week before the customer called back the technicians cell phone- not the office phone and demanded we come out for free on a weekend and snake his lineHe was told again at that point that it’s been a week and we do not warranty lines with root problemsHe was told if he waited until Monday we would come snake it again out of good faithApparently that was not good enough so he told us never mindSo the next thing I know is he had called the Revdex.com to make a complaintApparently he had to rent a snake, to snake his line, so he wants money for that and the money back from the call A Plus did nothing wrong or unfair to this customerI called him back and tried to make good of the situation by offering him one free service call of any type during hours He firmly refused and just wants his money back The customer never once called back and spoke with anyone in the management of this companyHe called a technicians cell phone ( which tells a customer to call the office ) in which the technicians does not make any decisions for the company A Plus also wrote up a bill that’s detailed on the root problem and no warrantiesThe customer declined his copy of the bill or he would have it in writing that there is no warranty and a root problemWe cannot make people take a bill if they don’t want one I have made an effort out of good faith to work with this person but he is refusing to be worked withI respect and try to take care of my customers Any questions please call- ###-###-#### Thank – You Office Manager JoAnn T***