A Plus Transmission Specialists - North Austin

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] As an owner at A+ Transmission Specialists in Round Rock, I strive to maintain a transparent and cost effective maintenance & repair programs with our customersIn regards to your concerns, we have repaired and delivered your son-in-law's car to his complete satisfactionAt no point was he, the payee of the vehicle, dissatisfied, unhappy, or distraught over the course of thoroughly diagnosing and repairing the vehicleHe was kept up to date by the store manager on a regular basis.Given that this is a third party complaint with the Revdex.com, and one that is not concurrent with the vehicle owner's opinion, or point of view, I would like to invite you to become more familiar with our diagnostic process and timeline in regards to this particular repair by calling the store manager, or myself It is important to us as a family owned & operated business that any claim of dissatisfaction, or misappropriation of a customer's time and money is dealt with openly and without conflict.Best Regards, [redacted] Co-owner & Operator

Hello Revdex.ccontacted the customer directly when this Revdex.com complaint was posted and resolved this issueWe also followed up with her a week later to make sure the resolution was complete.She informed us she would again take down the review and ask the Revdex.com to not to publish the complaint publicly.Thanks, [redacted] Owner

We received Mr*** Dodge truck via tow truck on April 7th, checked the vehicle into our POS system the following morning April 8th, then put it in queue for our initial point inspection and diagnosis of the transmission problemsWe called him to explain what damage we found and our plan for
repair with costs on Friday April 9th Our transmission builder was due to begin the rebuild process on Monday afternoon once needed parts were delivered that morning, but there was an error in getting proper parts shipped by our vendors, so that prevented our builder from beginning the rebuild until Wednesday the 15thWhen completed with the rebuild, our shop technicians then installed the transmission, performed the leak test, road test, and final quality report Thursday afternoon April 16th Mr *** was contacted, arrived and paid for his repair work the evening of April 16thHe received a $discount and the full 12-month/ 12,mile warrantyWe apologized for the additional days it took us to complete his transmission due to the parts confusion We have since followed up with Mr *** to find out how his transmission is operating and to remind him of coming back by the shop for our complimentary week check up to address any possible adjustments or minor leaks during the break in periodHe was happy with the transmission and was planning to come by the shop this week for the check up - Second complaint about website Revdex.com badge link not working could not be replicatedUpon visiting our website and clicking not the Revdex.com badge, it takes you to the appropriate Revdex.com listing.[ *** ] -Also, Revdex.com dues have been paid and are in good standing for Best Regards, *** ***

Complaint: ***
I am rejecting this response because: It didn't cover everything. There is an amendment needed.Yes, I picked up the truck 0n 4/and paid the bill. However, on the way home, the transmission began slipping in-and-out of gear, slipping completely out of gear at stop signs and traffic lights and making noises. The next morning, 4/17, I called A+ to have it towed back in.It was taken for a test drive on 4/and I received a call at 2:30pm telling me that they did not experience what I said. At 4:I received another call telling me the technician had driven it and did indeed experience exactly what I had told them it was doing. I received another call from A+ at 8:00pm on 4/telling me the truck may be ready the following day, assuming they find no leaks after it sits overnight. They delivered the truck at 9:a.mon 4/22.So far, since then, I have not experienced any problems and talked to the A+ owner yesterday, 5/20. I will take the truck to them next week for the check-up. So far, it is working as expected
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]As an owner at A+ Transmission Specialists in Round Rock, I strive to maintain a transparent
and cost effective maintenance & repair programs with our customers. In regards to your concerns,
we have repaired and delivered your son-in-law's car to his complete satisfaction. At...

no
point was he, the payee of the vehicle, dissatisfied, unhappy, or
distraught over the course of thoroughly diagnosing and repairing the vehicle. He was kept up to date by the store manager on a regular basis.Given that
this is a third party complaint with the Revdex.com, and one that is not concurrent with the vehicle
owner's opinion, or point of view, I would like to invite you to become more
familiar with our diagnostic process and timeline in regards to this particular repair by calling the store manager, or myself.
It is important to us as a family owned & operated business that any claim of
dissatisfaction, or misappropriation of a customer's time and money is dealt with
openly and without conflict.Best Regards,[redacted] Co-owner & Operator

Hello Revdex.com-We contacted the customer directly when this Revdex.com complaint was posted and resolved this issue. We also followed up with her a week later to make sure the resolution was complete.She informed us she would again take down the review and ask the Revdex.com to not to publish the complaint...

publicly.Thanks,[redacted]Owner

I am the leinholder for a 2000 GMC JIMMY that was brought to Aplus transsmissions on June 1,2013, by my customer [redacted]. Mr [redacted] was having problems with the transmission and asked Aplus to take a look at it. No work order was signed at the time for any work. I received a call from Mr [redacted] 2 days later complaing that Aplus had dismnatled the transmission and told him it needed to be rebuilt which would $2700.00. Aplus told Mr [redacted] that it would be $500.00 for the work they had already done if he chose not to rebuild it with them. On June 11th I received a call from Mr [redacted] stating that Aplus had done the work without his apploval and now were asking for the full amount $2700.00 from him. We asked Mr [redacted] if he had signed a work order and he said no, he also said he could not pay for the work. As the Leinholder I felt I needed to protect my interests so I was forced to get involved and called Aplus to ask for a signed work order. A signed work order is required by law before work can be done on any vehicle in order to protect consumers from this type of occurance. Without a signed work order, Aplus does not have the right to keep the vehicle from the customer or the leinholder. After my request for the signed work order, Aplus called Mr [redacted], and told Mr [redacted] that I had asked for him to sign the work order that had not been signed previously. They then faxed the work order to Mr [redacted] who believing the false story told by Aplus, signed it and faxed it back to them. This was done on June 11,2013. We have a copy of the fax to Mr [redacted] of the unsigned work order and with the date and time stamp from that day.