A Premier Imports

I took a ring in for sizing. After paying for it I got home I realize they had not done the work. The ring was the exact same size as when I brought it in.When I returned to PAZ jewelry imports with the ring the owner accused me of Lying. He took the ring in the back , about 10 minutes later he handed me the ring. When I got home I realized he had broken the shank of the ring . When I returned with the ring he told me this was not his fault. He said he would repair it. When I picked it up I had to pay for the repair. I noticed that The enamel on the ring had been destroyed. The owner took out a loupe and said yes there was Solder on the enamel . I asked if he could repair it. He said it would probably destroy more of the enamel. When I asked for a refund on the repair he said no shrugged his shoulders and walked away.

I placed an order for 4 knife edge burs and get sent four tubes of drill bits in error... I eventually got a refund of order, but was out of pocket the shipping it cost me to sent these drill bits back. I called and talked to their customer service people twice and was told it was up to management if I would recover my shipping cost to right this wrong. To no avail. They make the order/shipping mistake and no refund is issued until they get their items back; and to add insult to injury the customer is out of pocket additional money to cover the return shipping. Buyer beware in dealing with this company PAAZ or as known on Amazon Alpha and Omega.

First they sent me merchandise I did not order and I stated to them that I do not have time to send it back so I paid for it because I could use it. So then they resent the merchandise that I paid for and again they sent me a bunch of different stuff other than what I ordered. I was nice to them on the phone the first time but the second time I got upset with them and they swore at me and hung up on me. How Can I return the merchandise if they hang up on me? They have stolen my valuable time and it’s looking like my money as well