A Pro Air Heating & A/C, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.The way he conducted himself was not professionalHe kept stating that our purchase was not a smart one therefore calling it an experimental homeHe also left us without a filter and said he would get us one, come back and install and he never didHe also kept showing off all the money he has by showing personal checksOnce he came back to replace the parts he continued to say how bad of a purchase we had made on our homeWhen I called to ask about the filter and the freon weight he was very defensive, rude and the hung up on me without being able to get a word in otherwiseHe told me it was all my fault that we have a terrible a/c system because of the type of home we purchasedTherefore because of the unprofessional behavior I would like my money backWe are not satisfied with his service.
Regards,

In response to the allegations made by *** * *** Revdex.com Case # *** who resides @ *** *** ***, Pasadena, Texas *** --VS-- A Pro Air Heating And A/C, Inc.It is A Pro Air Heating And A/C, Inc.'s (Collectively " A PRO AIR") policy to not make any promises regarding ANY INSURANCE
CLAIMSWHY?, YOU MAY ASK The answer is simple EACH AND EVERY INSURANCE POLICY IS DIFFERENT AND DEPENDING ON WHAT THE HOMEOWNER'S (POLICY HOLDER'S) AGREEMENT IS, THE REIMBURSEMENT IS DEPENDENT UPON THAT SAID POLICY/ (AGREEMENT)THE DEDUCTIBLE AMOUNT DUE TO THE INSURANCE COMPANY, AND ANY AND ALL REIMBURSEMENTS ARE BASED AS PER THEIR SAID POLICY, WHICH HAS NOTHING TO DO AT ALL WITH OR ABOUT "A PRO AIR" OR WHAT A PRO AIR SAID.Mrs*** WAS NEVER PROMISED 100% coverage. In addition the equipment was NOT FOUND TO HAVE ANY MANUFACTURER'S DEFECTSThe damage was due to something OTHER than that of use and wear and tearTherefore the WHOLE 100% RESPONSIBILITY AND LIABILITY is that OF THE HOMEOWNER The surge protector was a preventive maintenance protection, NOT A REQUIREMENT.IN THE EVENT THAT THE MANUFACTURER WOULD HAVE COVERED SUCH A PROBLEM, THERE WOULD HAVE BEEN NO NEED FOR INSURANCE TO GET INVOLVED.IT IS UP TO THE INSURANCE COMPANY TO DETERMINE WHAT MRS*** SHOULD BE REIMBURSED, THIS OF COURSE DEPENDS ON THE PREMIUM PAID BY THE POLICY HOLDER.THIS BEING SAID IT IS NOT A PRO AIR'S FAULT THAT MRS*** DID NOT GET 100% OF WHAT THEY PAID OUT FOR MRS*** TO ACTUALLY THINK THAT 100% OF THE MONEY SPENT FOR THEIR REPAIRS IS NOT REASONABLE AT ALL.MRG*** HAVING TO REGISTER AS A SEX OFFENDER DOES NOT IN ANY WAY INDICATE THAT HE IS A PEDOPHILE, THIS SHOWS YOU HOW JUDGMENTAL PEOPLE CAN BE, THIS SO CALLED ONE DEFERRED AND ADJUDICATED INCIDENT HAPPENED APPROXIMATELY YEARS AGO WITH NO OTHER INCIDENTS SINCEUNFORTUNATELY PEOPLE USE THIS AS A WAY OF JUSTIFYING THEIR ANGER AND IN DOING SO MAKE THEMSELVES OUT TO BE PERFECT AND WITHOUT SIN. IN REGARD TO THEIR REFUND; IF IT WOULD NOT HAVE BEEN FOR ALL THE PAPERWORK AND NOTARY WORK, AND OTHER WORK THAT MRS*** WAS NOT CHARGED DONE BY A PRO AIR, CHANCES ARE THEY WOULD HAVE RECEIVED A REFUND AT ALLI FIRMLY BELIEVE WITHOUT A DOUBT THAT THE INSURANCE DEDUCTED THE APPROPRIATE DEDUCTIBLE AND PAID AS LITTLE AS POSSIBLE, THAT IS WHAT THEY DO AND MOST POLICIES STATE EXACTLY WHAT TO EXPECT.A PRO AIR DID GO OVER AND BEYOND WHAT NEEDED TO BE DONE FOR MRS*** TO RECEIVE A REIMBURSEMENT CHECK FROM THEIR INSURANCE. A PRO AIR AND MRG*** HAVE FOLLOWED COMPANY POLICY AND THE MANUFACTURER'S POLICY AND THEREFORE AND A PRO AIR HAS WORKED HARD FOR MRS*** TO RECEIVE A REFUND, WHETHER APPRECIATED OR NOT.MRS*** HAS HAD THE OPTION OF CONTACTING THE STATE BOARD OF INSURANCE TO DISPUTE THE AMOUNT REIMBURSED BUT EVIDENTLY DID NOT DO SOA PRO AIR WILL NOT GET INVOLVED FROM THIS TIME FORWARD, THIS IS SOMETHING THAT MRS*** WILL NOW HAVE TO DO ON HER OWN.REGARDS,A Pro Air Heating And A/C, Inc

On 7/18/A Pro Air went out to diagnose a system that was still warranty from manufacturer but didn't include a labor warranty A new fan motor was replaced under warranty, a dual capacitor was installed for the compressor to run efficiently Also, after the ac was running, freon had
to be added the system and pounds of r410a was quoted at $per pound which is a reduced price because of the additional repair being done The price on r410a is $per pound.The prices were all quoted prior to work being done With exception of the freon because we had to have the A/C running in order to find out how much freon was needed The freon was calculated as usual With more than years experience, I can estimate the amount of freon extremely well with having to weigh it with a scale As a matter of fact, I give customers more freon than they actually get charged for to keep prices down and I want to earn their future business.In this case, I spent hours at residence educating the home owner regarding the issues with the home they chose to purchase which need a lot of corrections as it relates to the AC System ( register boxes, registers, fresh air system (allowing heat from outside to come in to the main system causing in inefficiencies I stated I was going to call them with a price to make all the corrections needed to improve their system considerable However, I am no longer interested in pursuing their repairs in their home Simply because I have already spent more than hours researching all the parts needed to provide an accurate quote.We appreciate their business I spent my best efforts educating them regarding how the AC System was structured and all the work that needed to be completed to bring it up to standard.Therefore, we held up our end of the bargain and this client is not entitled to receive refund

Case # *** A Pro Air vs MrAnd Mrs***To whom it may concern:Included is the LIMITED WARRANTY from the GOODMAN Manufacturing Co Please note that the LIMITED WARRANTY is very clear that " Damage as a result of floods, fires, winds,LIGHTNING,accidents, corrosive atmosphere, or other conditions beyond Goodman's control ARE NOT COVERED Damage or failure of the unit due to interruption in electrical service or inadequate electrical service, IS NOT COVERED by Goodman's LIMITED WARRANTY.It is in my professional EXPERT opinion that the forensics performed by the individual onsite was not in the least bit impressive, nor in my expert opinion, nothing more than another technician's opinion that had nothing more than simple tools that were obtained out of a vehicle trunk and I am convinced that he was to obtain anything and everything he could to justify not paying the the insured's claimAs far as I am truly convinced the report of the insurance forensics results are bias and not reliableI know what I saw at Mr& Mrs***'s residence and to the best of my knowledge the air conditioning system was damaged by no other source than that of lightning.I am curious why the insurance DID pay part of the claim and why if they are so knowledgeable, wouldn't they be able to see and verify that there were lightning storms and other damages to others due to lightning at the same time that Mr& Mrs***'s system was damaged?It is in my EXPERT opinion that I would certainly contact the TEXAS STATE BOARD OF INSURANCE and file a complaint against the insurance providerA Pro Air did what was needed to repair the air conditioning system so that it be functioning properly.A Pro Air has no problem warranting out any and all equipment and labor when the defects are covered by the manufacturer and when A Pro Air is obligated to do such work under the limited warranty terms and conditionsHowever when they are not covered by the manufacturer, It is up to the insured to seek the insurance company and have the insurance pay for the damages as per their policy terms and conditions. A Pro Air has no knowledge of what type of coverage each and every homeowner hasA Pro Air did provide Mr& Mrs*** with a notarized affidavit stating that to the best of A Pro Air"s knowledge the a/c system was damaged by lightning and no other source

Case # *** A Pro Air vs MrAnd Mrs***To whom it may concern:Included is the LIMITED WARRANTY from the GOODMAN Manufacturing Co Please note that the LIMITED WARRANTY is very clear that " Damage as a result of floods, fires, winds,LIGHTNING,accidents, corrosive atmosphere, or other conditions beyond Goodman's control ARE NOT COVERED Damage or failure of the unit due to interruption in electrical service or inadequate electrical service, IS NOT COVERED by Goodman's LIMITED WARRANTY.It is in my professional EXPERT opinion that the forensics performed by the individual onsite was not in the least bit impressive, nor in my expert opinion, nothing more than another technician's opinion that had nothing more than simple tools that were obtained out of a vehicle trunk and I am convinced that he was to obtain anything and everything he could to justify not paying the the insured's claimAs far as I am truly convinced the report of the insurance forensics results are bias and not reliableI know what I saw at Mr& Mrs***'s residence and to the best of my knowledge the air conditioning system was damaged by no other source than that of lightning.I am curious why the insurance DID pay part of the claim and why if they are so knowledgeable, wouldn't they be able to see and verify that there were lightning storms and other damages to others due to lightning at the same time that Mr& Mrs***'s system was damaged?It is in my EXPERT opinion that I would certainly contact the TEXAS STATE BOARD OF INSURANCE and file a complaint against the insurance providerA Pro Air did what was needed to repair the air conditioning system so that it be functioning properly.A Pro Air has no problem warranting out any and all equipment and labor when the defects are covered by the manufacturer and when A Pro Air is obligated to do such work under the limited warranty terms and conditionsHowever when they are not covered by the manufacturer, It is up to the insured to seek the insurance company and have the insurance pay for the damages as per their policy terms and conditions. A Pro Air has no knowledge of what type of coverage each and every homeowner hasA Pro Air did provide Mr& Mrs*** with a notarized affidavit stating that to the best of A Pro Air"s knowledge the a/c system was damaged by lightning and no other source

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
I have attached the forensic report provided by our insurance companyIt clearly states in their findings: The HVAC system is under manufacturer's warranty...Recommendations: The HVAC system can be repaired; pursue warranty repairs with the HVAC manufacturer.? Due to this revelation, we have decided to file this complaint with the Revdex.com.? The issue is clear, instead of opting to repair the unit that was under warranty, we were mislead and told the compressor was not covered resulting in the purchase of a new systemAs homeowner's we believed MrG***'s assessment of lightning damage due to his experience in the HVAC industryHe is not a random technician, he is the owner of the company and this status led credence to his on-site assessment of the damageHe repeatedly assured us that he had seen this many times and that it was lightning damage.? We had no reason to question his opinion.? He reinforced this concept by providing a lightning affidavit to provide to our insurance companyDue to our complaint and the tone of the response we are concerned as to any future dealings with this business and it's owner.? We will be hesitant to contact this business in the future even though the equipment is covered by warranty solely with their company.We are not satisfied with the company's response
Regards,
Mrand Mrs***

On 7/18/2016 A Pro Air went out to diagnose a system that was still warranty from manufacturer but didn't include a labor warranty.  A new fan motor was replaced under warranty, a dual capacitor was installed for the compressor to run efficiently.  Also, after the ac was running, freon had...

to be added the system and 4 pounds of r410a was quoted at $39 per pound which is a reduced price because of the additional repair being done.  The normal price on r410a is $59 per pound.The prices were all quoted prior to work being done.  With exception of the freon because we had to have the A/C running in order to find out how much freon was needed.  The freon was calculated as usual.  With more than 40 years experience, I can estimate the amount of freon extremely well with having to weigh it with a scale.  As a matter of fact, I give customers more freon than they actually get charged for to keep prices down and I want to earn their future business.In this case, I spent 2 hours at residence educating the home owner regarding the issues with the home they chose to purchase which need a lot of corrections as it relates to the AC System ( register boxes, registers, fresh air system (allowing heat from outside to come in to the main system causing in inefficiencies.  I stated I was going to call them with a price to make all the corrections needed to improve their system considerable.  However, I am no longer interested in pursuing their repairs in their home.  Simply because I have already spent more than 3 hours researching all the parts needed to provide an accurate quote.We appreciate their business.  I spent my best efforts educating them regarding how the AC System was structured and all the work that needed to be completed to bring it up to standard.Therefore, we held up our end of the bargain and this client is not entitled to receive refund.

In response to the allegations made by [redacted] Revdex.com Case # [redacted]  who resides @ [redacted], Pasadena, Texas [redacted] --VS-- A Pro Air Heating And A/C, Inc.It is A Pro Air Heating And A/C, Inc.'s (Collectively " A PRO AIR") policy to not make any promises regarding ANY INSURANCE...

CLAIMS. WHY?, YOU MAY ASK.  The answer is simple EACH AND EVERY INSURANCE POLICY IS DIFFERENT AND DEPENDING ON WHAT THE HOMEOWNER'S (POLICY HOLDER'S) AGREEMENT IS, THE REIMBURSEMENT IS DEPENDENT UPON THAT SAID POLICY/ (AGREEMENT). THE DEDUCTIBLE AMOUNT DUE TO THE INSURANCE COMPANY, AND ANY AND ALL REIMBURSEMENTS ARE BASED AS PER THEIR SAID POLICY, WHICH HAS NOTHING TO DO AT ALL WITH OR ABOUT "A PRO AIR" OR WHAT A PRO AIR SAID.Mrs. [redacted] WAS NEVER PROMISED 100% coverage. In addition the equipment was NOT FOUND TO HAVE ANY MANUFACTURER'S DEFECTS. The damage was due to something OTHER than that of normal use and wear and tear. Therefore the WHOLE 100% RESPONSIBILITY AND LIABILITY is that OF THE HOMEOWNER.   The surge protector was a preventive maintenance protection, NOT A REQUIREMENT.IN THE EVENT THAT THE MANUFACTURER WOULD HAVE COVERED SUCH A PROBLEM, THERE WOULD HAVE BEEN NO NEED FOR INSURANCE TO GET INVOLVED.IT IS UP TO THE INSURANCE COMPANY TO DETERMINE WHAT MRS. [redacted] SHOULD BE REIMBURSED, THIS OF COURSE DEPENDS ON THE PREMIUM PAID BY THE POLICY HOLDER.THIS BEING SAID IT IS NOT A PRO AIR'S FAULT THAT MRS. [redacted] DID NOT GET 100% OF WHAT THEY PAID OUT.  FOR MRS. [redacted] TO ACTUALLY THINK THAT 100% OF THE MONEY SPENT FOR THEIR REPAIRS IS NOT REASONABLE AT ALL.MR. G[redacted] HAVING TO REGISTER AS A SEX OFFENDER DOES NOT IN ANY WAY INDICATE  THAT HE IS A PEDOPHILE, THIS SHOWS YOU HOW JUDGMENTAL PEOPLE CAN BE, THIS SO CALLED ONE DEFERRED AND ADJUDICATED INCIDENT HAPPENED APPROXIMATELY 23 YEARS AGO WITH NO OTHER INCIDENTS SINCE. UNFORTUNATELY PEOPLE USE THIS AS A WAY OF JUSTIFYING THEIR ANGER AND IN DOING SO MAKE THEMSELVES OUT TO BE PERFECT AND WITHOUT SIN. IN REGARD TO THEIR REFUND; IF IT WOULD NOT HAVE BEEN FOR ALL THE PAPERWORK AND NOTARY WORK, AND OTHER WORK THAT MRS. [redacted] WAS NOT CHARGED DONE  BY A PRO AIR, CHANCES ARE THEY WOULD HAVE RECEIVED A REFUND AT ALL. I FIRMLY BELIEVE WITHOUT A DOUBT THAT THE INSURANCE DEDUCTED THE APPROPRIATE DEDUCTIBLE AND PAID AS LITTLE AS POSSIBLE, THAT IS WHAT THEY DO AND MOST POLICIES STATE EXACTLY WHAT TO EXPECT.A PRO AIR DID GO OVER AND BEYOND WHAT NEEDED TO BE DONE FOR MRS. [redacted] TO RECEIVE A REIMBURSEMENT CHECK FROM THEIR INSURANCE. A PRO AIR AND MR. G[redacted] HAVE FOLLOWED COMPANY POLICY AND THE MANUFACTURER'S POLICY AND THEREFORE AND A PRO AIR HAS WORKED HARD FOR MRS. [redacted] TO RECEIVE A REFUND, WHETHER APPRECIATED OR NOT.MRS. [redacted] HAS HAD THE OPTION OF CONTACTING THE STATE BOARD OF INSURANCE TO DISPUTE THE AMOUNT REIMBURSED BUT EVIDENTLY DID NOT DO SO. A PRO AIR WILL NOT GET INVOLVED FROM THIS TIME FORWARD, THIS IS SOMETHING THAT MRS. [redacted] WILL NOW HAVE TO DO ON HER OWN.REGARDS,A Pro Air Heating And A/C, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.The way he conducted himself was not professional. He kept stating that our purchase was not a smart one therefore calling it an experimental home. He also left us without a filter and said he would get us one, come back and install and he never did. He also kept showing off all the money he has by showing personal checks. Once he came back to replace the parts he continued to say how bad of a purchase we had made on our home. When I called to ask about the filter and the freon weight he was very defensive, rude and the hung up on me without being able to get a word in otherwise. He told me it was all my fault that we have a terrible a/c system because of the type of home we purchased. Therefore because of the unprofessional behavior I would like my money back. We are not satisfied with his service. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I have attached the forensic report provided by our insurance company. It clearly states in their findings: The HVAC system is under manufacturer's warranty...Recommendations: The HVAC system can be repaired; pursue warranty repairs with the HVAC manufacturer.  Due to this revelation, we have decided to file this complaint with the Revdex.com.  The issue is clear, instead of opting to repair the unit that was under warranty, we were mislead and told the compressor was not covered resulting in the purchase of a new system. As homeowner's we believed Mr. G[redacted]'s assessment of lightning damage due to his experience in the HVAC industry. He is not a random technician, he is the owner of the company and this status led credence to his on-site assessment of the damage. He repeatedly assured us that he had seen this many times and that it was lightning damage.  We had no reason to question his opinion.  He reinforced this concept by providing a lightning affidavit to provide to our insurance company. Due to our complaint and the tone of the response we are concerned as to any future dealings with this business and it's owner.  We will be hesitant to contact this business in the future even though the equipment is covered by warranty solely with their company.We are not satisfied with the company's response.
Regards,
Mr. and Mrs. [redacted]

Dear Revdex.com:This is is A Pro Air's response to Complaint [redacted] dated 06/23/2015 @ 8:34 PMComplainant: Mrs. J[redacted] B[redacted]First and foremost the ALLEAGATIONS that A Pro Air Heating And A/C, Inc. caused any damage to the complainant's a/c unit are totally false.The fact that they mention as per...

their report that the a/c failed ONE MONTH LATER is one of several indications that these allegations are not true.In fact if any wiring would have been done incorrectly any damages or malfunction would have been noticeable within hours, if not immediately.Second: there is no such " WIRING WHEN INSTALLING AN EVAPORATOR", when installing an evaporator there is  absolutely no wiring involved, it only involves freon lines being disconnected and reconnected.Third: No wiring and or work was done on the a/c with the exception of charging it up with freon as needed; Keep in mind we have done this repeated times over the 40 years of business experience.Fourth: Mrs. B[redacted] said her compressor is three years old; if that is true the compressor should have a manufacturer warranty, meaning that the compressor would be furnished free of charge to the owner/s with the proper proof of purchase and documentation. She would be liable for the freon and labor and misc items needed to complete the job.Fifth: Mrs. B[redacted] evidently did not take time to read A Pro Air Heating And A/C, Inc.'s POLICY REGARDING UNAUTHORIZED PERSONNEL WORKING, INSPECTING OR BEING THERE FOR ANY AIR CONDITIONING OR HEATING SERVICES WHILE ANY EQUIPMENT IS WARRANTIED BY A PRO AIR. Our Policy is such that regardless of any issues with the system while any equipment or services done by  A Pro Air are still under warranty, A Pro Air will come out FREE OF CHARGE to inspect and remedy the problem while under the warranty coverage is in effect. However; in the event any other unauthorized individual whether licensed  or not appears on the property to do anything whether inspect or otherwise while the equipment installed by A Pro Air is under warranty; this will and did void Mrs. B[redacted]'s warranty.  A Pro Air WILL NOT warranty any work, parts, labor , services at all once the homeowner chooses to use others. This is and has ALWAYS been A Pro Air Heating And A/C, Inc.'s POLICY.Sixth:  I was in the process of explaining to Mrs. B[redacted] that I did not understand why she would call anyone else KNOWING that the equipment we recently installed was under warranty.Her answer was that " her home warranty company sent out a technician, Well I know that no Home Warranty company is going to send out anyone unless the homeowner calls for service. IN my point of view I believe that Mrs. B[redacted] was thinking that she was going to get her repairs done cheaper. Well I could not speak in a normal voice since Mrs. B[redacted] was screaming and getting very rude and loud.I did manage to let her know that she did need to use any other company she so chooses because not only breach the warranty terms and conditions but also because we do not want to be blamed for anything we had no fault in. The fact is that she already knew there were problems with the entire system but it was her choice to cut corners and not change the a/c at same time as the evaporator coil was replaced.A Pro Air is not going to refund any money to Mrs. B[redacted] and as far as her claim of being overcharged;A Pro Air quoted her a price based upon what was agreed to be done and thisprice was Quoted AND ACCEPTED before the work was done.Mrs. B[redacted] is posting negative reviews online which we will respond to eventually since we are very busy. These allegations are revengeful and unsubstantiated.If you notice our online reviews, we at A Pro Air take pride in making MANY customers happy, we are realistic in knowing that we cannot please everyone, but we do try very hard to do so.We At A Pro Air Have an excellent reputation and we work really hard to uphold it.We don't take kindly to anyone showing vindictive attributes towards all of us at A Pro Air.We will do whatever it takes to protect our good reputation and we plan to post our point of view online towards all Mrs. B[redacted]'s negative remarks.Thank you for the opportunity to respond to this very important matter.We are not responsible for any expenses or services done to her compressor and / or by others hired by Mrs. B[redacted] and therefore will not be approving any refund or credits to Mrs. B[redacted].It was Mrs. B[redacted]'s decision to hire another contractor and both her and the contractor came to an agreement without A Pro Air's knowledge.  A Pro Air has no knowledge of what was really wrong with the compressor, for all we know it may have not needed to be replaced or perhaps it could have had a part installed and could be fixed without having to be replaced.M.A. GarciaPresidentA Pro Air Heating and A/C, Inc.