A & Q Custom Wheels & Tires

ID [redacted] To Whom it may concern on April 8thThis customer came in and purchased four new tires 265/70/ She was offered to purchase the Road Hazzard warranty at the time of purchase, she declined it When she came back two weeks later complaining about the lamp on her passenger front tire, our tire tech check and determined it was curb damage So, obviously she had run into the curb and damaged the tire Had she purchased the Road Hazard warranty, she would have gotten a new tire replacement Nonetheless, we did offer her another tire at our cost and free installation, again she refuse We did everything we could to help this consumer, I am afraid there is nothing else we could do for her at this time Sincerely, Management [redacted] ***

Customer came in and requested a coil. We bought one for her. She said she is totally satisfied. Here is the receipt she initialed

On Octthe cuxstomer had vehicle towed to shop front end noise. It was diagnosed with suspension problems adn she agreed to repairs. The suspension work done had nothing to do with vehicle not starting. It is completely different system. It was pure coincidence that the
fuel pump went out on her vehicle, would not start. Nonetheless, we have her vehicle in our position and we are working with her on fixing it

See attached document

ID [redacted]To Whom it may concern on April 8th. This customer came in and purchased four new tires 265/70/17.  She was offered to purchase the Road Hazzard warranty at the time of purchase, she declined it.  When she came back two weeks later complaining about the lamp on her passenger...

front tire, our tire tech check and determined it was curb damage.  So, obviously she had run into the curb and damaged the tire.  Had she purchased the Road Hazard warranty, she would have gotten a new tire replacement.  Nonetheless, we did offer her another tire at our cost and free installation, again she refuse.  We did everything we could to help this consumer, I am afraid there is nothing else we could do for her at this time.  Sincerely, Management[redacted]