Dear Sirs, In response to a complaint filed by Ms***We were contacted by Ms [redacted] on September 13th of this year to service a AC / Heat pump unit at a rental house she ownsThis was on a Saturday afternoon , which normally after , is time and a half My man arrived at approximately 4:pmShe never asked what the service charges would be A-Quality Refrigeration has always charged a Service Call feeCurrently $ Includes trip mileage , diagnosis and the first mins in the homeThen $ for each additional hourThere are many service companies that advertise no S/F with repairThis is a gimmick, they charge on the back end using a flat rate for specific repairsA-Quality has never used these deceptive practices , nor will weMy technician found the A/C unit out of freonHe preformed a leak search and located the leak at the Reversing ValveHe then informed Ms [redacted] what the failure was , that we did not have the part on the truck , but could return Monday morning to complete repairsMy technician called me from the home, and discussed the repairs needed and pricing for the repairsHe informed me that the A/C unit was a late model unitI asked him if the unit was under warrantyHe told me that Ms [redacted] told him it was not under warranty because it was a replacement unit for a unit that had been stolen He gave her a written estimate which she signed and agreed toShe paid him for a Service call, though she argued with my technician it should be freeHe expained to her we always charged a service call My technician picked up the parts and supplies on Monday morning, needed to complete the jobI met him at the property to expedite the jobShe also contracted us to install a service disconnect at the condensing unit, because it did not have one and was not up to codeWe completed all repairs and contractedAbout a week afterwards, I get a call from Ms [redacted] asking me to refund her money for the the partsShe tells me there under warrantyI replay the discussion she had with my technician informing him there was no warranty She denied the conversation ever took place Either way, A-Quality was not the original installing dealerAnd, is under no obligation to warranty a unit or part we didn't installShe should have gone back to that company if she believed there was a warrantyWhich she did not We made every effort possible to do the job at a reasonable cost I waved the overtime normally charged, of $ 37.50, I lowered the cost we charge for freon ,usually $per lbto $per lbUnit holds pounds- thats less $ We usually charge $ for a leak search which I wavedWe installed a service disconnect , labor should have been $ 37.50, I waved itWe also usually charge $per hour for the second man X hours= $ Again I waved these chargesSo, if you add up at ll the charges we could have charged but did not We saved her $ She contacted me again, and requested a quote for another repair on a different property, I told her I would deduct $ off the top of the cost of the repairs if we did the job for herEven though, I was under no obligation to reimburse her for these costsShe was given a higher quote from another contractor, then used my reduced quote to get them to lower their priceWhich they didShe then came back to me again requesting I reimburse her for the parts and the service call charged even though our total labor was far less than what we should have charged her Ms [redacted] has twisted the facts to suit her desire to reduce her costs for A/C repairs We have included copies of our invoices and our Quick Book entriesAs, you will see my technician added the totals and calculated the sales taxes improperlyHe actually charged her less than the $ per hour ,but stuck to the price he quoted her Sincerely , [redacted] A-Quality Refrigeration Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10260401, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below A Quality Refrigeration- [redacted] respond to Revdex.com on how his company always charge a service call, trip mileage, diagnosis and weekends at ½ overtimeBut I was never told on several phone conversation prior to my job site with ***I appreciated all the discounts and consideration [redacted] listed to Revdex.com regarding my repair; it is a news to me On when first time my condenser broke downDue to original installer disappear [redacted] Manufacture- [redacted] gave me a FREE courtesy repair from [redacted] A Quality- [redacted] was the second time I have AC repair experiences [redacted] people gave me two FREE estimate on two different properties prior to my rental AC broke downI never met [redacted] until that day of repair He was refer to me by my handymanAnd handyman never charges me for services call Why would I ask if there is a service changes when twice before was free estimate with no services charges from ***? As an owner of AC company I believes is [redacted] diligent to disclose all his charges to new customer prior to the jobWhy keep this as secrete to public and only share to Revdex.com after my compliant? Non of these information was on his website If I was disclosed all these charges prior I would say NO to [redacted] and find other AC company What [redacted] said to [redacted] is a “HEARSAY” [redacted] never ask me if I have warranty And such proclaimed AC expert like A Quality Refrigeration- [redacted] responded to Revdex.com on my [redacted] Model # [redacted] is an older model? Any licensed AC contractor knows most manufacture has years warranty on parts [redacted] told me I was very lucky [redacted] lower the Freon from $per pound to $as a warranty priceI assume that is how A Quality Refrigeration handler my warranty parts with [redacted] My condenser was registered in my name since I still have limited warranty until It was not a replacement or stole unit Yes, I did paid $for the disconnect box installedYes, it was done without met the city codeBut, this is irrelevant to my complaint [redacted] stated all those other issues to evasive from the main point of this complaint- Manufacturer warranty partsNever was issues on the installation company's services warrantyMy complaint was focus on parts warranty that [redacted] said he has no obligation to honor after he replaced themIs this how devious, scheming, and deceptive practices and a gimmick [redacted] describe to Revdex.com? I didn't not twisted the facts to lower the cost of repairsEverything I paid to repair bills is tax deductibleI just don't like A Quality Refrigeration no tell no ask policy [redacted] didn't not diligent to made aware of his charges prior the job I asked [redacted] why he is so angry all I want to have resolution on the warranty parts? [redacted] told me he don't like honor warrantyHe said is such hassle to ship back the parts and not getting reimburse for the ***ed up price he charged meTherefore, he lost profits [redacted] did promised to refund me $on the phoneThen he lower to $included the return processing fee on text message After few weeks didn't hear from [redacted] nor [redacted] to pick up the partsI called Kenny at [redacted] Manufacture Consumer Affairs wanted to return those parts myselfKenny contract A Quality but [redacted] was out of town and can't be reachesI sent many messages on A Quality Refrigeration- [redacted] website they were all been ignored If [redacted] willing to lost his reputation over $not refund me the services chargeBut he should refunds me the warranty parts of $The parts still waiting for [redacted] to pick up Regards, [redacted] ***
Dear Sirs, In response to a complaint filed by Ms***We were contacted by Ms [redacted] on September 13th of this year to service a AC / Heat pump unit at a rental house she ownsThis was on a Saturday afternoon , which normally after , is time and a half My man arrived at approximately 4:pmShe never asked what the service charges would be A-Quality Refrigeration has always charged a Service Call feeCurrently $ Includes trip mileage , diagnosis and the first mins in the homeThen $ for each additional hourThere are many service companies that advertise no S/F with repairThis is a gimmick, they charge on the back end using a flat rate for specific repairsA-Quality has never used these deceptive practices , nor will weMy technician found the A/C unit out of freonHe preformed a leak search and located the leak at the Reversing ValveHe then informed Ms [redacted] what the failure was , that we did not have the part on the truck , but could return Monday morning to complete repairsMy technician called me from the home, and discussed the repairs needed and pricing for the repairsHe informed me that the A/C unit was a late model unitI asked him if the unit was under warrantyHe told me that Ms [redacted] told him it was not under warranty because it was a replacement unit for a unit that had been stolen He gave her a written estimate which she signed and agreed toShe paid him for a Service call, though she argued with my technician it should be freeHe expained to her we always charged a service call My technician picked up the parts and supplies on Monday morning, needed to complete the jobI met him at the property to expedite the jobShe also contracted us to install a service disconnect at the condensing unit, because it did not have one and was not up to codeWe completed all repairs and contractedAbout a week afterwards, I get a call from Ms [redacted] asking me to refund her money for the the partsShe tells me there under warrantyI replay the discussion she had with my technician informing him there was no warranty She denied the conversation ever took place Either way, A-Quality was not the original installing dealerAnd, is under no obligation to warranty a unit or part we didn't installShe should have gone back to that company if she believed there was a warrantyWhich she did not We made every effort possible to do the job at a reasonable cost I waved the overtime normally charged, of $ 37.50, I lowered the cost we charge for freon ,usually $per lbto $per lbUnit holds pounds- thats less $ We usually charge $ for a leak search which I wavedWe installed a service disconnect , labor should have been $ 37.50, I waved itWe also usually charge $per hour for the second man X hours= $ Again I waved these chargesSo, if you add up at ll the charges we could have charged but did not We saved her $ She contacted me again, and requested a quote for another repair on a different property, I told her I would deduct $ off the top of the cost of the repairs if we did the job for herEven though, I was under no obligation to reimburse her for these costsShe was given a higher quote from another contractor, then used my reduced quote to get them to lower their priceWhich they didShe then came back to me again requesting I reimburse her for the parts and the service call charged even though our total labor was far less than what we should have charged her Ms [redacted] has twisted the facts to suit her desire to reduce her costs for A/C repairs We have included copies of our invoices and our Quick Book entriesAs, you will see my technician added the totals and calculated the sales taxes improperlyHe actually charged her less than the $ per hour ,but stuck to the price he quoted her Sincerely , [redacted] A-Quality Refrigeration Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10260401, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below A Quality Refrigeration- [redacted] respond to Revdex.com on how his company always charge a service call, trip mileage, diagnosis and weekends at ½ overtimeBut I was never told on several phone conversation prior to my job site with ***I appreciated all the discounts and consideration [redacted] listed to Revdex.com regarding my repair; it is a news to me On when first time my condenser broke downDue to original installer disappear [redacted] Manufacture- [redacted] gave me a FREE courtesy repair from [redacted] A Quality- [redacted] was the second time I have AC repair experiences [redacted] people gave me two FREE estimate on two different properties prior to my rental AC broke downI never met [redacted] until that day of repair He was refer to me by my handymanAnd handyman never charges me for services call Why would I ask if there is a service changes when twice before was free estimate with no services charges from ***? As an owner of AC company I believes is [redacted] diligent to disclose all his charges to new customer prior to the jobWhy keep this as secrete to public and only share to Revdex.com after my compliant? Non of these information was on his website If I was disclosed all these charges prior I would say NO to [redacted] and find other AC company What [redacted] said to [redacted] is a “HEARSAY” [redacted] never ask me if I have warranty And such proclaimed AC expert like A Quality Refrigeration- [redacted] responded to Revdex.com on my [redacted] Model # [redacted] is an older model? Any licensed AC contractor knows most manufacture has years warranty on parts [redacted] told me I was very lucky [redacted] lower the Freon from $per pound to $as a warranty priceI assume that is how A Quality Refrigeration handler my warranty parts with [redacted] My condenser was registered in my name since I still have limited warranty until It was not a replacement or stole unit Yes, I did paid $for the disconnect box installedYes, it was done without met the city codeBut, this is irrelevant to my complaint [redacted] stated all those other issues to evasive from the main point of this complaint- Manufacturer warranty partsNever was issues on the installation company's services warrantyMy complaint was focus on parts warranty that [redacted] said he has no obligation to honor after he replaced themIs this how devious, scheming, and deceptive practices and a gimmick [redacted] describe to Revdex.com? I didn't not twisted the facts to lower the cost of repairsEverything I paid to repair bills is tax deductibleI just don't like A Quality Refrigeration no tell no ask policy [redacted] didn't not diligent to made aware of his charges prior the job I asked [redacted] why he is so angry all I want to have resolution on the warranty parts? [redacted] told me he don't like honor warrantyHe said is such hassle to ship back the parts and not getting reimburse for the ***ed up price he charged meTherefore, he lost profits [redacted] did promised to refund me $on the phoneThen he lower to $included the return processing fee on text message After few weeks didn't hear from [redacted] nor [redacted] to pick up the partsI called Kenny at [redacted] Manufacture Consumer Affairs wanted to return those parts myselfKenny contract A Quality but [redacted] was out of town and can't be reachesI sent many messages on A Quality Refrigeration- [redacted] website they were all been ignored If [redacted] willing to lost his reputation over $not refund me the services chargeBut he should refunds me the warranty parts of $The parts still waiting for [redacted] to pick up Regards, [redacted] ***