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A & R Appliance Factory Service

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A & R Appliance Factory Service Reviews (1)

Instructed by manufacturer to call. Was treated rudely & refused a service call until call #2. No service or paperwork recieved. Service report false

One of the worst service companies I have ever dealt with in my life. The service girls on the phone are rude and the repairman I was sent was beyond rude..he just lied. They are a service for warranty work on an expensive $1100.00 a/c unit I purchased (not from them), however they are paid by the manufacturer to service all warrantees. I was first refused service while receiving sarcastic remarks by the phone girls. They stated the manufacturer's paperwork was a "crock" and the fact that they told me to call Keith's for warranty service was also a 'crock" and what SHE would have done if it was her. Then finally after my second call. A serviceman was sent out who stayed 4 minutes never even interested in checking my slip for proof of purchase. He stated he would get back to me after he contacted the manufacturer. 1 week later I called only to find out he wrote down the opposite stating all the stuff wrong with my unit, what I should have done and I shouldn't have listened to the manufacturer. That he had given me copies of all this and the service woman also stated that he wrote that he had told me (good luck with the company) and the lady giggled as she mimicked his writings. he had done none of the above that he wrote down. I check with the manufacturer and he had not even contacted them as he stated to me he was going to do.

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Description: Appliances - Major - Dealers

Address: 320 W Thames St, Norwich, Connecticut, United States, 06360


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