A & R Auto Collision & Repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have read the statement from the body shop and I dont agree everything that he has said yes they did do extra work on my vehicle as paint different accessories a different color but that has no significance and fixing or repairing the vehicle the proper way and actually performing their duties as a repair shop they should have called the insurance themselves when they notice that the insurance did not inspect the vehicle correctly or whatever the case may be that they're claimimgthey should have called them, the point is that they did not call, they refused to call Progressive InsuranceThe insurance company did not get any call from them stating that they need to come back out there so that clearly means that they did not perform their job correctly and there they were trying to cover it up the entire time and they got caught red handedThe owner is now willing to fix my car after I mentioned I would submit claimsHow am I supposes to trust someone like that again? My car continues to remain unsafe to drive and isnt worth anything on a trade in but yet I still owe money for the carI just reached two years of ownership this passed march ***Asking for thousand dollars isn't outrageous at all considering they didn't do about grand of the repair? Where did the rest of that money go to? His pocket I'm sure.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'll continue this case with my attourney 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] CAR WAS HIT AND OUR SHOP REPAIRED HIS CAR NO QUESTIONS ABOUT IT , I AM NOT DOUBTING THAT THEIR WAS FRAME DAMAGE TO HIS CAR THERE WAS, AS PER THE INSURANCE COMPANY THEY PAID TO REPAIR HIS FRAME OF HIS CAR NOT REPLACE I REPAIRED THE FRAME TO THE BEST OF ABILTIY ..... FROM THE BEGINING OF THE...

CAR BEING IN TO SHOP THE INSURANCE ADJUSTER DIDNT WANT TO TOTAL THE CAR CLAIMING THAT WOULD BE TOO MUCH WORK.... ALSO [redacted] KNOWS THAT THE INSURANCE DIDNT EVEN PAY THINGS THAT WERE DAMAGED FROM THE CAR FROM THE BEGINGING AND I ALSO GAVE HIM MONEY OUT OF MY OWN POCKET TO PAY FOR IT UP TO NOW A YEAR PROGRESSIVE STILL HASNT PAID [redacted] FOR HIS PIPE THAT WAS DAMAGED WHICH CAUSED HIS CAR TO RADDLE....I HAD THE INSURANCE COMMING BACK TO LOOK AT THE CAR PROGRESSIVE TOLD [redacted] I WAS FULL OF IT AND DIDNT KNOW WHAT I WAS TALKING ABOUT ..... [redacted] DOESNT WANT TO BRING UP ALL THE EXTRA WORK THT WAS DONE ON HIS CAR PERIOD I RE PAINTED HIS COMPELETE CAR... WHICH I NEVER ASKED TO GET PAID WHICH WAS DOING HIM A FAVOR .... AT THE END OF IT I EVEN TOLD [redacted] BRING HIS CAR BACK TO OUR SHOP I WOULD REPLACE EVERYTHING FROM THE DEALER AND I WILL DEAL WITH PROGRESSIVE INSURANCE COMPANY MYSELF HE DIDNT WANT TO HEAR IT HOW CAN YOU ACCUSE ME OF NOT DOING THE RIGHT THING WHEN THE INSURANCE COMPANY PAID TO REPAIR THINGS AND THEN COMPLAIN TO ME ABOUT THEM NOT BEING REPLACED WHATEVER THE CASE MAY BE I TRIED TO MAKE THINGS RIGHT ON MY OWN EXPENSE AND HE DOESNT WANT TO DO THAT. HE WANTS ME TO GIVE HIM 6,000 DOLLARS WHICH IS NO WAY RIGHT, IN HIS EYES IT MIGHT BE RIGHT BUT FOR ME IT ISNT TO THIS DAY MOVING FOWARD I WILL STILL DO AS I PROMISED IN REPLACING EVERYTHING FROM THE DEALER ON MY OWN EXPENSE AND DEAL WITHM PROGRESSIVE MYSELF

I took my car to A & R Auto Collision & Repair Corp on April **, 2013 for replacement of the rear bumper. The car was returned to me on April **, 2013. The original bumper was on the car and the damages had been painted. My findings were reported to [redacted] and [redacted]. I was told by [redacted] to bring the car back and it will be fixed. The car was returned to A & R on April **, 2013 as requested by [redacted]. Upon receiving the car on May *, 2013, I noticed the rear bumper had been filled, sanded and painted. My observations were relayed to [redacted]. His response was "All new bumpers come with little dings. Bring the car back on Saturday and I will buff it out". I requested a receipt and an invoice from the manufacturer as proof of purchase to present to [redacted] gave me a copy of a quote faxed from [redacted], but no receipt. He stated, "This was a cash job. We don't give receipts for cash jobs". I stated, "When I brought the car in, I told you [redacted] was paying for the replacement. I gave you the estimate from the adjuster". I took the paperwork to [redacted] on May *, 2013 to inquire about the purchase of a bumper by A & R Auto Collision & Repair Corp. I was informed that there was no record of purchase in the computer system. A quote was requested and faxed as per the service department. I was provided with a copy of the quote. An explanation and example of a purchase form shown by an [redacted] representative. Upon review of the documents given by A & R Auto Collision and Repair and [redacted]'s print outs, a discrepancy was discovered. The dates and statements "QUOTE" and "INVOICE QOUTE-DO NOT PAY" were omitted from the copy provided by A & R Auto Collision and Repair Corp.I returned to A & R Collision & Repair. Spoke with [redacted]. Contacted the [redacted] Service Department via telephone. A representative spoke with him an explained the findings. I requested a refund. He stated "The money is no problem. I'll give you the money, but I'm taking the bumper".