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A & R Security Services, Inc.

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Reviews A & R Security Services, Inc.

A & R Security Services, Inc. Reviews (3)

Complaint: [redacted]
I am rejecting this response because: he is intaled to his opinion of his work  we will just have to disagree.
Regards,
[redacted]

[redacted] was informed every step of the way, she even admits we communicated in her complaint. The "Estimate" was $550.00 WITH the explanation the estimate was for 5 quarts of transmission fluid AND that we would attempt to remove more fluid to get as much of the proper fluid back into this unit. We...

were able to remove 7 quarts by cranking but not starting the engine allowing the transmission pump to push a bit more out. She also ADMITS in her complaint that she did, in fact, approve the estimate for the repairs. The extra charge was for the 2 extra quarts of "NS-2" fluid required to fill the transmission to it's proper level. Even with the extra fluid required to fill the transmission to the proper level, we were still quite close to the original estimate for repairs.   The company she SHOULD be angry with is the repair facility that installed the incorrect fluid into her transmission in the first place. Nissan's policy on this particular transmission is "any fluid other than the rating NS-2 will cause damage to this transmission"  Her final bill came out to $568.00 PLUS $39.00 sales tax. This total is comfortably within estimate laws. ALSO, Even though I informed [redacted] there would be a $75.00 diagnostic fee, we waived that charge as I couldn't justify the short diagnostic time required to charge her that fee.  As stated by us previously, We are sorry that [redacted] feels she was wronged as we strive for Quality, timely repairs at a fair price. I believe we have attained that for here and really don't understand why she is so angry at us.

The original estimate did not include the actuator. It was impressed by the customer to replace the chain, tensioners, water pump, & guides, our estimate also included the oil pump, we did not quote the actuator in the original estimate. After work started he added the hoses other items to his...

list. When the incorrect hoses came in for his vehicle, rather than wait for the correct items to arrive, he informed me he could complete those items himself as he was renting a car & didn't wish to wait any longer for his vehicle. We removed them from the bill and he received his vehicle. The Timing "Actuator" failed AFTER repairs were completed. We charged the difference on replacement as if we had done it at the time of original repairs, the part price & small additional labor. Not the actual amount of labor required to disassemble the engine to replace the defective component. As to the "HOSES", he stated he would complete those himself & was not charged for any labor required to replace them so I don't understand what he is complaining about there.We believe he was treated VERY fairly with work completed & the final bill as well as an additional discount. He was NOT charged for work not done, only charged for work completed.

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Address: 600 Holiday Plaza Dr Ste 500, Matteson, Illinois, United States, 60443-2239

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