Again, we maintain that this vehicle was towed in a proper and safe manner and we have never been contacted by any mechanic stating anything is wrong with the vehicle There is no proof that the person driving the vehicle when it was impounded for a DUI did not do any damage to it Also, just to address the honesty of this customer, our receptionist absolutely did not curse at this customer at any time In fact the customer cursed at her over the phone so loud that everyone in the office heard it We are not interested in continuing with this slanderous claim
AAA towing services has recently towed my vehicle when I clarified the type of vehicle I have (flong bed Powerstroke) they sent a flatbed truckFords manufacturer specifically suggests with these big trucks to "flat tow" them or put them on a flat bedded truck for the best possible outcome as towing them lifted their front end up could cause mechanical problemsMy flong bed truck was towed by lifting the front end up and leaving the back two tires on the ground which is NOT what the manufacturer suggests and the AAA tow truck driver that I talked to very much agreed with why I had a complaint with rapid recovery towingI stayed as respectful as possible bringing the issue up with the company until I received a very rude receptionist on the matter who told me to "F" offWhich in return I hung up to call my mechanic and turn to the Revdex.com for a better solution to resolve this matter
It is very hard to respond to a letter that is completely made upI am sure you can see by the tone of his letter, how difficult it was to deal with this customer He called daily telling us how to skip trace and giving us no info to work with How our service works is a customer brings us the paperwork to be served, with information on how and where to serve themWe serve the papers and then the customer comes in pays for the service and mileage if applicableOur paper service is $plus $a mile, which was explained in the first initial phone call We charge $an hour to skip traceWe spent a total of hours skip tracing for him, equaling $He was given a $discount due to him being friend of the familyHe asked for us to help him find themWe put in a lot of time and did our best to help the customer but were not able to locate any information Thank you, Rapid Recovery, LTD
Again, we maintain that this vehicle was towed in a proper and safe manner and we have never been contacted by any mechanic stating anything is wrong with the vehicle There is no proof that the person driving the vehicle when it was impounded for a DUI did not do any damage to it Also, just to address the honesty of this customer, our receptionist absolutely did not curse at this customer at any time In fact the customer cursed at her over the phone so loud that everyone in the office heard it We are not interested in continuing with this slanderous claim
AAA towing services has recently towed my vehicle when I clarified the type of vehicle I have (flong bed Powerstroke) they sent a flatbed truckFords manufacturer specifically suggests with these big trucks to "flat tow" them or put them on a flat bedded truck for the best possible outcome as towing them lifted their front end up could cause mechanical problemsMy flong bed truck was towed by lifting the front end up and leaving the back two tires on the ground which is NOT what the manufacturer suggests and the AAA tow truck driver that I talked to very much agreed with why I had a complaint with rapid recovery towingI stayed as respectful as possible bringing the issue up with the company until I received a very rude receptionist on the matter who told me to "F" offWhich in return I hung up to call my mechanic and turn to the Revdex.com for a better solution to resolve this matter
It is very hard to respond to a letter that is completely made upI am sure you can see by the tone of his letter, how difficult it was to deal with this customer He called daily telling us how to skip trace and giving us no info to work with How our service works is a customer brings us the paperwork to be served, with information on how and where to serve themWe serve the papers and then the customer comes in pays for the service and mileage if applicableOur paper service is $plus $a mile, which was explained in the first initial phone call We charge $an hour to skip traceWe spent a total of hours skip tracing for him, equaling $He was given a $discount due to him being friend of the familyHe asked for us to help him find themWe put in a lot of time and did our best to help the customer but were not able to locate any information Thank you, Rapid Recovery, LTD