Gentlemen: I am in receipt of your letter dated November 7, (received letter on November 14, 2016) regarding the above-referenced individualWe received the necessary paperwork on Novenber 1, from Mr***'s lender to repossess his vehicleOn November 2, we secured the unitWe are not required by law to notify the debtor of our intent to repossess their vehicle via email, phone call or mail; this would defeat the purpose of the repossessionWe are required by state law to remove all property from the repossessed unit within hours of repossessionWe send a notification to the debtor at this time to notify them of the repossession and any personal property that is left in the vehicleThe debtor called on November 4, and attempted to get information about his property but became upset about the fees that were being chargedA third party got on the i*one and was very aggressive and was verbally al:rqs...veWe told the debtor that Ite would need to make an appointment to pick up his property, but he never did soThe third party continued to call on numerous occasions, but we are not allowed to talk to third partyIn fact, the debtor contacted law enforcement to advise them of the situationI spoke with the local police department and advised them of our procedureThe debtor had told them incorrect informationThe debtor finally made an appointment to come by and pick up only his wallet yesterday (November 160), but did not want his other propertyNo fees were chargedI have been business for many years and I conduct my business with the upmost respect and abide by all state laws and regulationsI do net have a long list of bad reportsIn fact, I have an A+ ratingI ask at this time for this complaint to be closed due to the fact that I have not done anything wrong and have abided by all rules and regulations of this stateSincerely, [redacted] ENTERPRISES, INCDBA A-RECOVERY By [redacted]
Gentlemen: I am in receipt of your letter dated November 7, (received letter on November 14, 2016) regarding the above-referenced individualWe received the necessary paperwork on Novenber 1, from Mr***'s lender to repossess his vehicleOn November 2, we secured the unitWe are not required by law to notify the debtor of our intent to repossess their vehicle via email, phone call or mail; this would defeat the purpose of the repossessionWe are required by state law to remove all property from the repossessed unit within hours of repossessionWe send a notification to the debtor at this time to notify them of the repossession and any personal property that is left in the vehicleThe debtor called on November 4, and attempted to get information about his property but became upset about the fees that were being chargedA third party got on the i*one and was very aggressive and was verbally al:rqs...veWe told the debtor that Ite would need to make an appointment to pick up his property, but he never did soThe third party continued to call on numerous occasions, but we are not allowed to talk to third partyIn fact, the debtor contacted law enforcement to advise them of the situationI spoke with the local police department and advised them of our procedureThe debtor had told them incorrect informationThe debtor finally made an appointment to come by and pick up only his wallet yesterday (November 160), but did not want his other propertyNo fees were chargedI have been business for many years and I conduct my business with the upmost respect and abide by all state laws and regulationsI do net have a long list of bad reportsIn fact, I have an A+ ratingI ask at this time for this complaint to be closed due to the fact that I have not done anything wrong and have abided by all rules and regulations of this stateSincerely, [redacted] ENTERPRISES, INCDBA A-RECOVERY By [redacted]