A Reliable Roofing

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI do not accept the response made by the business to resolve the complaint ULOFTS/McKinney Properties does not have the required documents needed for an approved co-signer and is fully aware they do not have these and has not provided theseULOFTS/McKinney Properties are aware that they do not have a copy of my DL or SS along with my correct DL number as they never received these items from me to co-sign for the lease I did not go through with the remainder of the co-signer steps since [redacted] was not going to stay in Lubbock for the upcoming semester With the two required documents on the guarantor form being a copy of my valid DL and SS, they never received these as I did not move forward with co-signingThey have a "lease"- again without the correct DL # on it, or a copy of my valid DL or SS to prove I was the person who was approving to co-sign ULOFTS/McKinney has no records of my personal information as I did not go through with so-signingThis is a large business trying to take advantage of the consumer They do not have the required documents needed or completed, as they did not receive the required/final documents from me to co-sign for the leaseWithout a copy of my DL, SS with the guarantor form or a complete lease, they do not have the required documentation to hold my responsible for a co-signerAgain, I did not give the required documents as [redacted] was not moving in and we were ahead of this in advance Regards, [redacted]

April 10, RE: [redacted] To Whom It May Concern:Included with this letter you will find the digitally signed Apartmetn Lease Guaranty, which the complaintant references as a "Lease Guaranty Form." This digital signature eliminates the need for a notaryAlso included is a copy of the application for residency which is also digitally signed by the complaintantThe fact that the complaintant's drivers licenense number does not match has no bearing on the validity of the executed leaseThis may have been a typographical error, or the number may have since been changed.As we stated in our previous respsonse, with the facts at hand, the signed lease needs to be honored.Should we be able to re-rent the apartment space prior to the end of the lease term we will adjust the balance due accordingly.Should you have any questions, please do not hesitate to contact me.Tim K***,CAMRegional ManagerMcKinney Properties, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As stated in previous response, McKinney properties sent me a document stating that a notorized signature was required for all guarantors and a photo copy of the guarantors DL & SS card was requiredThis documentation is in previous documents that I sent inMcKinney properties does not have these required documentation. McKinney properties is now "saying" the on line lease document being completed is "enough" - however that is not in the signed documents in print anywhere verifying this statementMcKinney properties is verbally twisting the policies to try and hold someone accountable that did not complete the required documents to co-sign for the apartmentThe on-line lease was not completed by me, the info on the lease is not my information and they still have not provided proof that I did because they do not have proof or any of the back up documentationFor McKinney properties to accept any online agreement, they would still need to have a notorized signed copy of the persons signature and identity to verify that the person signing the guarantor lease is indeed to the person thay say they areThe on-line lease was not completed by me, the info on the lease is not my information and they still have not provided proof that I did as they do not have proof or any of the back up documentation
Regards,
*** ***

May 15, 2017RE: ***To Whom It May Concern:The complainant provided her Social Security Number along with her Driver's License Number, and Date of Birth during the application processAs was provided in our previous response we have again Included with this letter the application for residency which is digitally signed by the complainantAlso included is a copy of the digitally signed Apartment Lease Guaranty, which the complainant references as a "Lease Guaranty Form." The fact that the complainant's driver's licenses number does not match has no bearing on the validity of the executed leaseThis may have been a typographical error, or the number may have since been changed.As we stated in our previous two responses, with the facts at hand, the signed lease needs to be honored and should we be able to re-rent the apartment space prior to the end of the lease term we will adjust the balance due accordingly.Please be advised that as the facts surrounding this complaint have not changed, that we consider this matter closed and this will be our last correspondence on this matter.Tim K***, CAMRegional ManagerMcKinney Properties, Inc

February 21, 2017RE: ***To Whom It May Concern:Below you will find the details surrounding the complaint filed by *** ***.During a period between October 19, to January 4, I (Tim K***) have had both verbal and written correspondence with the ComplaintantDuring this period I
reviewed the application for residency, lease, guaranty agreement, and all email correspondence regarding this issueMy findings (below) were relayed to the Complaintant.The email chain between Melissa R*** (Leasing Consultant) and the Complaintant was tracked through our management softwareI have been able to review the email chain and I can find no such email requesting termination of the lease to validate the email that the complaintant scanned to me previously.I also reviewed the lease that was electronically sent on 5/2/and signed on 5/9/for the 2017-lease yearAttached you will find a fully executed lease, including the Guarantor Agreement (page 19).The electronic signature utilized on both the application and the lease eliminates the need for a notary making both the application and lease, legally binding.To ensure the authenticity, applicants create their own login using infoto complete the application, lease, & guaranty lease agreementThe IP Address registerd for both of the applications & lease agreements which were completed & signed over a time span of days is identical for both the Guarantor & ResidentThe IP Address is not registered to McKinney Properties or ULofts ApartmentsHowever, the IP Address is registered to *** ***.With the facts at hand, the signed lease needs to be honored.Should we be able to re-rent the apartment space prior to the end of the lease term we will adjust the balance due accordingly.Should you have any questions, please do not hesitate to contact me.Tim K***, CAMRegional ManagerMcKinney Properties, Inc

Good afternoon ***,*For anyone to co-sign for an apartment with ULOFTS, they must have the completed Lease Guaranty form signed and notorized providing proof that this person is who they say they are and they approved co-signing ULOFTS does not have any of this documentation from me as I did not complete these forms or give this approvalNor did ULOFTS receive a copy of my DL or SS as required with this form.*In addition, the lease that ULOFTS has provided has a lease that lists a Drivers License number that is not mine. Please see the two attachments labeled A & B Attachment A shows the email from Melissa with ULOFTS with the Lease Guaranty form that was never notorized and completed by me Attachment B shows the DL numnber on the lease and that is not my DL number.With these two items not being completed and not with my DL information, ULOFTS can not hold me accountable as a co-signer Just because ULOFTS would like to attach this lease to me, does not mean they have the required documents to do so Without any of these items completed by me or with my required information, I can not be held responsible for this lease.Please let me know if you need any further information or if you would like to see a copy of my DL to show that the number is indeed not mine.ULOFTS may address the lease itself with ***, but I can not be held accountable as a co-signer without the required documentation.Thank you,*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I do not accept the response made by the business to resolve the complaint.  ULOFTS/McKinney Properties does not have the required documents needed for an approved co-signer and is fully aware they do not have these and has not provided these. ULOFTS/McKinney Properties are aware that they do not have a copy of my DL or SS along with my correct DL number as they never received these items from me to co-sign for the lease.  I did not go through with the remainder of the co-signer steps since [redacted] was not going to stay in Lubbock for the upcoming semester.  With the two required documents on the guarantor form being a copy of my valid DL and SS, they never received these as I did not move forward with co-signing. They have a "lease"- again without the correct DL # on it, or a copy of my valid DL or SS to prove I was the person who was approving to co-sign.  ULOFTS/McKinney has no records of my personal information as I did not go through with so-signing. This is a large business trying to take advantage of the consumer.  They do not have the required documents needed or completed, as they did not receive the required/final documents from me to co-sign for the lease. Without a copy of my DL, SS with the guarantor form or a complete lease, they do not have the required documentation to hold my responsible for a co-signer. Again, I did not give the required documents as [redacted] was not moving in and we were ahead of this in advance.  Regards, [redacted]

April 10, 2017 RE: [redacted] To Whom It May Concern:Included with this letter you will find the digitally signed Apartmetn Lease Guaranty, which the complaintant references as a "Lease Guaranty Form." This digital signature eliminates the need for a notary. Also included is a copy of the application for residency which is also digitally signed by the complaintant. The fact that the complaintant's drivers licenense number does not match has no bearing on the validity of the executed lease. This may have been a typographical error, or the number may have since been changed.As we stated in our previous respsonse, with the facts at hand, the signed lease needs to be honored.Should we be able to re-rent the apartment space prior to the end of the lease term we will adjust the balance due accordingly.Should you have any questions, please do not hesitate to contact me.Tim K[redacted],CAMRegional ManagerMcKinney Properties, Inc.