As noted in Ms [redacted] response, we do not see eye to eye on this situation We have made multiple efforts to reach Ms [redacted] and come to a conclusion As to her question regarding the invoices, we did not write amounts off until we receive payment Please forward us the amount agreed upon and we will clean up the remaining receivable balance Thank you, [redacted]
Our F&I representative, [redacted] has been in the car business for over years He assured me that he told you that cancellation would reduce the principle balance - as he has told many other individuals in the past In your statement, you state you want what you agreed to You agreed to buying the car with the additional products You later decided (after speaking with your significant other) that you no longer wanted the additional products We have cancelled additional products That is all we can do
Thank you for you letter As discussed with Ms [redacted] , when we contacted the funding source regarding the payoff of her [redacted] it did not include excise tax that Ms [redacted] had not paid (we contacted for a payoff of the note - a payoff of the note does not include excise tax) Upon completing the transaction and paying off the vehicle, we were notified that an additional amount was owed on the vehicle - it was the excise taxes that Ms [redacted] had not paid This amount was not included in the payoff as it was not part of the note but additional amounts owed (as with any lease) We paid the amount so that Ms [redacted] credit would not be dinged and so that we could attain the title [redacted] called Ms [redacted] multiple times to discuss this issue and would not get return phone calls When they finally had a chance to discuss, Ms [redacted] agreed that the amount owed was excise tax and [redacted] and Ms [redacted] agreed to split the cost After [redacted] discussed the agreement with dealership management and called Ms [redacted] back, she stated (aggressively) that the deal was off and she was not paying anythingThe amount owed is excise tax and is the responsibility of Ms [redacted] We did her a favor by paying it so that her credit would not be affected We would like to be paid back for something that was her responsibility Thank you [redacted]
Revdex.com: This matter has been resolved I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowMy truck is a Toyota Tundra and is years old, not years of age as mentioned by Copeland ToyotaI bought the truck in with apx10,miles ( just about new)I have had the truck for yearsI have always serviced my truck at Copeland Toyota since I bought it and have kept it well maintained over the yearsIn years, the drive belt has broke and been replaced timestimes is way too many, and unacceptableA drive belt, on avgshould last at least 50,miles or years and have a year warranty on the beltAll Toyota parts have a year warranty, which does not specify or take in consideration each individual partTherefore when Copeland Toyota states "The drive belt lasted close to the average expected lifespan for all but two occasions", they mean the belt broke twice before that year warranty mark, that they give for all partsThe other times the belt broke were over a year, but no more than yearsA drive belt should last much more than a year or two, and in some automobiles, last a lifetimeOver the years this constant drive belt problem has had additional consequences and put undue stress on the other parts that rely on itThe water pump, radiator, and powersteering pump have also needed to be replaced because of the drive beltLast, and most important the engine has been affected from the drive beltOvertime, engine overheating from the unreliable drive belt has caused a warped head gasket and coolant leak, which ultimately can damage the entire motorCopeland Toyota stated they would pay for a new power steering pump piece, supposively a $value that the belt brokeWhen the truck was returned to me after repairs, I looked under the hood and the power steering pump that was supposively replaced was old and dirtyCopeland Toyota definitely did not put in a new power steering pump like they said they wouldAnd I don't get itWhy would Copeland Toyota say they would "help me" pay for a part (power steering pump) that the belt broke, but make me responsible for the rest of the fees, inclthe drive belt and the laborThe problem is the drive belt and it damaged other parts in my vehicleCopeland Toyota knows what has happened with the drive belt multiple times is not rightLike acknowledging there is something wrong with the picture but does not want to take 100% responsibility for it like they shouldIn addition, this time Copeland Toyota changed the drive belt it was replaced with a Goodyear drive belt not a Toyota drive beltIsn't there something wrong with that ? There is something wrong and defective with my trucks drive belt system and Toyota should be held liable for itI paid Copeland Toyota 35,dollars for the truck and expect much moreI have had the same drive belt problem time and time again with this vehicle since I purchased it at Copeland ToyotaI expect a safe reliable vehicle that I drive around in with my childrenThe drive belt has snapped while I have been driving and lucky I haven't gotten in an accident because of itAfter all, I'm worried about my safety and the safety of others while driving my vehicleAt this point I have even thought about purchasing another vehicleI am very disappointed and dissatisfied with everything I have gone through with Toyota Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] After cancelling the additional products, I was not told that it would come off the principle balanceI was told that my first payment would be roughly $since Toyota had already billed the first month, but after the first month, my monthly payments would go down to roughly $I also have a witness that [redacted] did in fact say this to me as I signed the cancellation paperwork, and signed the new contractThe first time I have ever heard of it coming off of the principle balance was the day before Thanksgiving , with the completely unprofessional and utterly rude phone call with [redacted] He hung up on me, only after saying that he has told the same thing to his customers for yearsI want what was agrrleed uponI did not agree upon $a monthI said that was my budget was $per month, and even that was at the top of my price range Regards, [redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint I understand that by choosing to accept the business response that my complaint will be closed as resolved I received the check, this is resolved Regards, [redacted]
There is a problem with this information The persons name is [redacted] This may have been the reason we did not respond Please note that we reviewed the vehicle with Ms [redacted] upon delivery The attached new vehicle delivery checklist attached in which Ms [redacted] reviewed and signed off in which the only items that is noted is touch up paint Our sales department has meet and discussed all of her concerns with her Our service department has looked into all of her issues We have addressed all her concerns Please contact me with any questions Thank you, [redacted]
We work with all our customers to get them all available rebates As with all rebates, there are certain requirements (established by Toyota) to receiving the rebates One of the restrictions on this rebates has to do with credit score We submit the rebate request to Toyota and they denied it due to one of the requirements As we do with any rebate that is not granted by Toyota, we call our representatives at Toyota's corporate office We worked with Toyota to get the failed requirements waived and the ***'s were granted the rebate I am not sure why this complaint was filed as we were able to remedy the situation
Per your phone call with our Service Manager, you agreed to have your full diagnostic fee reimbursed as a solution to this issuePlease let us know if we can be of further assistance
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as
resolved.
Regards,
*** ***
Revdex.com:
I have reviewed
the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
Hi, Copeland Toyota told me right out that I need a power motor for my driver seat tilt modeIt is stuck in one positionThere is a danger in thisThey also told me I need a
Brake BoosterMy warranty said warrants against any defect, malfunction or combination of defects or malfunctionsthat impairs its safety or useI think this says these things should be fixedThey even told me what was wrong within the warranty time spaceI think I am right in this Thank you,*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. I was told that I had days if I wanted to change my mind and cancel the products and would like to have my payment reduced to $On the third day, *** and I went into Copeland and stated we did not want the products and we would like to have the lower paymentAs I have stated before, *** *** told us that the first statement had been issued and it would be roughly $400, and that the rest of my stements would go down to the $I am not the only one who heard these words come out of Mr***'s mouthIf I wanted to pay $per month, why wouldn't I have gone with the XLE model, like I had originally wanted?
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # Please add your rejection comments below.
I am just amazed by Mr***'s letter and the incorrect information.*** tried calling me several times? It was excise tax that I agreed to? Mr***- The day I received ***'s e mail I called her to talk about this issue and we spoke It was on a Saturday and she did mention the excise tax which I strongly disagreed with I once again pointed out to her wrong figures from the p&s to the note were not the same We did agree to speak that week and get *** on the phone to see if in fact it was the excise tax, because *** was giving me a different story and telling me it was not the tax That following Monday or Tuesday *** and I spoke once again and conferenced in *** *** could not confirm either way if the taxes were the issue Because of this, I so kindly offered to *** on that same phone call - let's agree to disagree and split the fee She said it was ok with her but would have to get approval from her General manager She told me she would call me back in a day or two with the answer Well to this DAY she still has not called me at all Your comments on how *** repeatedly called me and I never called her back is so far from the truth I then call her a few times and left message, no responseI then I called the General manager twice, no return call I THEN WROTE A REGISTERED LETTER and still NO RESPONSE. So let's just recap here:*** never followed through and call me to let me know if splitting was an optionYour GM never returned my callsNo one from your dealership had the common courtesy to respond to my registered letter You stated in your letter that *** and I agreed to the split - if that is the case, then why are you billing me for the full amount? I have received several bills for the full amount - which contradicts your letter stating we agreed to split.
Regards,
*** ***
Hi ***. Thank you for stopping by today (4/13/16) and working this issue out with usWe hope you are satisfied with the solution and we apologize for the bad experience you had with the tonneau coverThank you for your business and we hope to exceed you expectations in the future
Hi ***We are very sorry that you did not have a good experience at our dealershipTo rectify the situation, our General Sales Manager, *** will be giving you a telephone call and will also be mailing you a check for the difference of your service costWe apologize again for any
inconvenience this has caused
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** I do not agree to the decisionThis is not resolvedYou have all my paper work and it shows you that I am rightNo matter what he says he is still wrong.*** ***
As noted in Ms [redacted] response, we do not see eye to eye on this situation We have made multiple efforts to reach Ms [redacted] and come to a conclusion As to her question regarding the invoices, we did not write amounts off until we receive payment Please forward us the amount agreed upon and we will clean up the remaining receivable balance Thank you, [redacted]
Our F&I representative, [redacted] has been in the car business for over years He assured me that he told you that cancellation would reduce the principle balance - as he has told many other individuals in the past In your statement, you state you want what you agreed to You agreed to buying the car with the additional products You later decided (after speaking with your significant other) that you no longer wanted the additional products We have cancelled additional products That is all we can do
This complaint has been resolved to the customers satisfaction
Thank you for you letter As discussed with Ms [redacted] , when we contacted the funding source regarding the payoff of her [redacted] it did not include excise tax that Ms [redacted] had not paid (we contacted for a payoff of the note - a payoff of the note does not include excise tax) Upon completing the transaction and paying off the vehicle, we were notified that an additional amount was owed on the vehicle - it was the excise taxes that Ms [redacted] had not paid This amount was not included in the payoff as it was not part of the note but additional amounts owed (as with any lease) We paid the amount so that Ms [redacted] credit would not be dinged and so that we could attain the title [redacted] called Ms [redacted] multiple times to discuss this issue and would not get return phone calls When they finally had a chance to discuss, Ms [redacted] agreed that the amount owed was excise tax and [redacted] and Ms [redacted] agreed to split the cost After [redacted] discussed the agreement with dealership management and called Ms [redacted] back, she stated (aggressively) that the deal was off and she was not paying anythingThe amount owed is excise tax and is the responsibility of Ms [redacted] We did her a favor by paying it so that her credit would not be affected We would like to be paid back for something that was her responsibility Thank you [redacted]
Revdex.com: This matter has been resolved I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowMy truck is a Toyota Tundra and is years old, not years of age as mentioned by Copeland ToyotaI bought the truck in with apx10,miles ( just about new)I have had the truck for yearsI have always serviced my truck at Copeland Toyota since I bought it and have kept it well maintained over the yearsIn years, the drive belt has broke and been replaced timestimes is way too many, and unacceptableA drive belt, on avgshould last at least 50,miles or years and have a year warranty on the beltAll Toyota parts have a year warranty, which does not specify or take in consideration each individual partTherefore when Copeland Toyota states "The drive belt lasted close to the average expected lifespan for all but two occasions", they mean the belt broke twice before that year warranty mark, that they give for all partsThe other times the belt broke were over a year, but no more than yearsA drive belt should last much more than a year or two, and in some automobiles, last a lifetimeOver the years this constant drive belt problem has had additional consequences and put undue stress on the other parts that rely on itThe water pump, radiator, and powersteering pump have also needed to be replaced because of the drive beltLast, and most important the engine has been affected from the drive beltOvertime, engine overheating from the unreliable drive belt has caused a warped head gasket and coolant leak, which ultimately can damage the entire motorCopeland Toyota stated they would pay for a new power steering pump piece, supposively a $value that the belt brokeWhen the truck was returned to me after repairs, I looked under the hood and the power steering pump that was supposively replaced was old and dirtyCopeland Toyota definitely did not put in a new power steering pump like they said they wouldAnd I don't get itWhy would Copeland Toyota say they would "help me" pay for a part (power steering pump) that the belt broke, but make me responsible for the rest of the fees, inclthe drive belt and the laborThe problem is the drive belt and it damaged other parts in my vehicleCopeland Toyota knows what has happened with the drive belt multiple times is not rightLike acknowledging there is something wrong with the picture but does not want to take 100% responsibility for it like they shouldIn addition, this time Copeland Toyota changed the drive belt it was replaced with a Goodyear drive belt not a Toyota drive beltIsn't there something wrong with that ? There is something wrong and defective with my trucks drive belt system and Toyota should be held liable for itI paid Copeland Toyota 35,dollars for the truck and expect much moreI have had the same drive belt problem time and time again with this vehicle since I purchased it at Copeland ToyotaI expect a safe reliable vehicle that I drive around in with my childrenThe drive belt has snapped while I have been driving and lucky I haven't gotten in an accident because of itAfter all, I'm worried about my safety and the safety of others while driving my vehicleAt this point I have even thought about purchasing another vehicleI am very disappointed and dissatisfied with everything I have gone through with Toyota Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] After cancelling the additional products, I was not told that it would come off the principle balanceI was told that my first payment would be roughly $since Toyota had already billed the first month, but after the first month, my monthly payments would go down to roughly $I also have a witness that [redacted] did in fact say this to me as I signed the cancellation paperwork, and signed the new contractThe first time I have ever heard of it coming off of the principle balance was the day before Thanksgiving , with the completely unprofessional and utterly rude phone call with [redacted] He hung up on me, only after saying that he has told the same thing to his customers for yearsI want what was agrrleed uponI did not agree upon $a monthI said that was my budget was $per month, and even that was at the top of my price range Regards, [redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint I understand that by choosing to accept the business response that my complaint will be closed as resolved I received the check, this is resolved Regards, [redacted]
There is a problem with this information The persons name is [redacted] This may have been the reason we did not respond Please note that we reviewed the vehicle with Ms [redacted] upon delivery The attached new vehicle delivery checklist attached in which Ms [redacted] reviewed and signed off in which the only items that is noted is touch up paint Our sales department has meet and discussed all of her concerns with her Our service department has looked into all of her issues We have addressed all her concerns Please contact me with any questions Thank you, [redacted]
We work with all our customers to get them all available rebates As with all rebates, there are certain requirements (established by Toyota) to receiving the rebates One of the restrictions on this rebates has to do with credit score We submit the rebate request to Toyota and they denied it due to one of the requirements As we do with any rebate that is not granted by Toyota, we call our representatives at Toyota's corporate office We worked with Toyota to get the failed requirements waived and the ***'s were granted the rebate I am not sure why this complaint was filed as we were able to remedy the situation
Per your phone call with our Service Manager, you agreed to have your full diagnostic fee reimbursed as a solution to this issuePlease let us know if we can be of further assistance
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as
resolved.
Regards,
*** ***
Revdex.com:
I have reviewed
the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
Hi, Copeland Toyota told me right out that I need a power motor for my driver seat tilt modeIt is stuck in one positionThere is a danger in thisThey also told me I need a
Brake BoosterMy warranty said warrants against any defect, malfunction or combination of defects or malfunctionsthat impairs its safety or useI think this says these things should be fixedThey even told me what was wrong within the warranty time spaceI think I am right in this Thank you,*** ***
We have met with this customer on multiple instances and discussed our position. At this point, we have considered this matter closed
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. I was told that I had days if I wanted to change my mind and cancel the products and would like to have my payment reduced to $On the third day, *** and I went into Copeland and stated we did not want the products and we would like to have the lower paymentAs I have stated before, *** *** told us that the first statement had been issued and it would be roughly $400, and that the rest of my stements would go down to the $I am not the only one who heard these words come out of Mr***'s mouthIf I wanted to pay $per month, why wouldn't I have gone with the XLE model, like I had originally wanted?
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # Please add your rejection comments below.
I am just amazed by Mr***'s letter and the incorrect information.*** tried calling me several times? It was excise tax that I agreed to? Mr***- The day I received ***'s e mail I called her to talk about this issue and we spoke It was on a Saturday and she did mention the excise tax which I strongly disagreed with I once again pointed out to her wrong figures from the p&s to the note were not the same We did agree to speak that week and get *** on the phone to see if in fact it was the excise tax, because *** was giving me a different story and telling me it was not the tax That following Monday or Tuesday *** and I spoke once again and conferenced in *** *** could not confirm either way if the taxes were the issue Because of this, I so kindly offered to *** on that same phone call - let's agree to disagree and split the fee She said it was ok with her but would have to get approval from her General manager She told me she would call me back in a day or two with the answer Well to this DAY she still has not called me at all Your comments on how *** repeatedly called me and I never called her back is so far from the truth I then call her a few times and left message, no responseI then I called the General manager twice, no return call I THEN WROTE A REGISTERED LETTER and still NO RESPONSE. So let's just recap here:*** never followed through and call me to let me know if splitting was an optionYour GM never returned my callsNo one from your dealership had the common courtesy to respond to my registered letter You stated in your letter that *** and I agreed to the split - if that is the case, then why are you billing me for the full amount? I have received several bills for the full amount - which contradicts your letter stating we agreed to split.
Regards,
*** ***
Hi ***. Thank you for stopping by today (4/13/16) and working this issue out with usWe hope you are satisfied with the solution and we apologize for the bad experience you had with the tonneau coverThank you for your business and we hope to exceed you expectations in the future
Hi ***We are very sorry that you did not have a good experience at our dealershipTo rectify the situation, our General Sales Manager, *** will be giving you a telephone call and will also be mailing you a check for the difference of your service costWe apologize again for any
inconvenience this has caused
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** I do not agree to the decisionThis is not resolvedYou have all my paper work and it shows you that I am rightNo matter what he says he is still wrong.*** ***