A Riverside Inn Hotel

The Riverside Inn Hotel is a 100% non-smoking hotel When guests check in they are made aware of this policy The sign in form indicates that there is a $fee for any smoking Also each room has no-smoking signs in the room.The guest was smoking in their room, our front desk
team was made aware of this by several complaints In addition several of our staff went into the room and verified this as well

The Riverside Inn Hotel is a 100% non-smoking hotel When guests check in they are made aware of this policy The sign in form indicates that there is a $fee for any smoking Also each room has no-smoking signs in the roomThe guest was smoking in their room, our
front desk team was made aware of this by several complaints In addition several of our staff went into the room and verified this as well

Complaint: [redacted]I am rejecting this response because: There was no smoking in the hotel room I booked for the evening. I am and was aware of the fee, that's why the room I booked was not used for smoking it was used for sleeping. This response is something I have already been aware of. I say the signs and booked the room under the impression that is was a non-smoking hotel , as like many and almost all across the country. If this is not a scam, then there is a mistake on the hotels end. There was no smoking in the room I book, however, maybe a room beside or a number was messed up in labeling the room. I should not be charged for something I did not do. There is no proof except for employees, I also have no proof except for the 4 people in the room that know they were not smoking.Regards,[redacted]