A-Rod Cell Phone Repair

Complaint: [redacted] I am rejecting this response because:it is totally inaccurate When I initially dropped off my device he did not give me a ticket.He just advised me to call him back in a couple of days I told him at drop off it was only the charging port that needed to be replacedI have called him repeatedly and he states he dosen't know where it is and hangs up on me Regards, [redacted] ***

Hello My name is *** ***
I own and operate A-Rod Cell Phone Repairs
And have recently been sent a letter (Tuesday May 20th, 2014) regarding a customer complaint for an iPod
Here at my store I have a policy that states "Property
becomes ours after Days"
The customer originally came into my store for an ipod repair she left the device with me along with her contact information and I would contact her with a diagnosis.Upon inspection I called the customer and made her aware that her iPod was beyond repairI offered her a replacement, but she informed me that she was just going to take her ipod to the apple technicians and was not going to be available to pick up her device till the up coming Saturdayit has been many Saturdays and she has yet to come and pick up her deviceOnly thing that I have received is the letter sent by the Revdex.com.
I would just like to let you know that I have spent the last couple weeks since I received the letter to reach out to the customer and have yet to get a response
If there are any further steps I can take to get this issue resolved please let me know
Thank you for your time
-*** ***

Complaint: [redacted]
I am rejecting this response because:it is totally inaccurate.  When I initially dropped off my device he did not give me a ticket.He just advised me to call him back in a couple of days.  I told him at drop off it was only the charging port that needed to be replaced. I have called him repeatedly and he states he dosen't know where it is and hangs up on me.
Regards,
[redacted]