[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the claim is still outstandingI finally spoke with their Operations Manager today (4/7/2015) who will folltomorrow to get us an estimate for repairs Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] made a very good effort to repair the damage and in fact did so to my satisfaction.Thank you Regards, [redacted]
On March 9th we contacted [redacted] about the damage and a fan remote control that was found in the debris he had us removeHe was grateful that we found the fan remote and asked if we could send itWe sent him the remote and letter via email and regular mail on the March 9th with instructions on how to fill it outIn the forms sent it also explained how it could take up to days for him to receive an answerOn March 18th we received a call from [redacted] that he hadn't received the claim form We resent him his claim form and he replied to that email on March 19th The customer is claiming that he downloaded the forms via our websiteThese forms aren't available via our websiteThe forms he filled out were the ones that were sent to him via emailI've attached the email that was sent to him twiceHe sent us the claim forms and we processed them by April 3rd, We sent him the results of his claim via mailIf you have any further questions please contact us at ###-###-####Thank you,Robert C [redacted]
The operations manager went to *** *** home and repaired the the broken peg to the door of the chest on 4/13/Customer was satisfied with repair. Thank you, Carmack Moving & Storage, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the claim is still outstanding. I finally spoke with their Operations Manager today (4/7/2015) who will follow-up tomorrow to get us an estimate for repairs.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] made a very good effort to repair the damage and in fact did so to my satisfaction.Thank you.
Regards,
[redacted]
On March 9th we contacted [redacted] about
the damage and a fan remote control that was found in the debris he had us
remove. He was grateful that we found the fan remote and asked if we could send
it. We sent him the remote and letter via email and regular mail on the March 9th
with...
instructions on how to fill it out. In the forms sent it also explained
how it could take up to 120 days for him to receive an answer. On March 18th
we received a call from [redacted] that he hadn't received the claim form.
We resent him his claim form and he replied to that email on March 19th.
The customer is claiming that he downloaded the forms via
our website. These forms aren't available via our website. The forms he filled
out were the ones that were sent to him via email. I've attached the email that
was sent to him twice. He sent us the claim forms and we processed them by
April 3rd, 2015. We sent him the results of his claim via mail. If
you have any further questions please contact us at ###-###-####. Thank you,Robert C[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the claim is still outstandingI finally spoke with their Operations Manager today (4/7/2015) who will folltomorrow to get us an estimate for repairs Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] made a very good effort to repair the damage and in fact did so to my satisfaction.Thank you Regards, [redacted]
On March 9th we contacted [redacted] about the damage and a fan remote control that was found in the debris he had us removeHe was grateful that we found the fan remote and asked if we could send itWe sent him the remote and letter via email and regular mail on the March 9th with instructions on how to fill it outIn the forms sent it also explained how it could take up to days for him to receive an answerOn March 18th we received a call from [redacted] that he hadn't received the claim form We resent him his claim form and he replied to that email on March 19th The customer is claiming that he downloaded the forms via our websiteThese forms aren't available via our websiteThe forms he filled out were the ones that were sent to him via emailI've attached the email that was sent to him twiceHe sent us the claim forms and we processed them by April 3rd, We sent him the results of his claim via mailIf you have any further questions please contact us at ###-###-####Thank you,Robert C [redacted]
The operations manager went to *** *** home and repaired the the broken peg to the door of the chest on 4/13/Customer was satisfied with repair. Thank you, Carmack Moving & Storage, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: the claim is still outstanding. I finally spoke with their Operations Manager today (4/7/2015) who will follow-up tomorrow to get us an estimate for repairs.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] made a very good effort to repair the damage and in fact did so to my satisfaction.Thank you.
Regards,
[redacted]
On March 9th we contacted [redacted] about
the damage and a fan remote control that was found in the debris he had us
remove. He was grateful that we found the fan remote and asked if we could send
it. We sent him the remote and letter via email and regular mail on the March 9th
with...
instructions on how to fill it out. In the forms sent it also explained
how it could take up to 120 days for him to receive an answer. On March 18th
we received a call from [redacted] that he hadn't received the claim form.
We resent him his claim form and he replied to that email on March 19th.
The customer is claiming that he downloaded the forms via
our website. These forms aren't available via our website. The forms he filled
out were the ones that were sent to him via email. I've attached the email that
was sent to him twice. He sent us the claim forms and we processed them by
April 3rd, 2015. We sent him the results of his claim via mail. If
you have any further questions please contact us at ###-###-####. Thank you,Robert C[redacted]