A & S Enterprises

This letter is in response to the customer concern filed by [redacted] and the concern was assigned an ID No. of [redacted]  Two separate responses are being made by our company – one regarding the church and one regarding the individual, [redacted]First Response:  [redacted]...

[redacted] requested a portable toilet and a hand washing station for the church for a wedding that was being held at the river.  On May 19, 2017, our truck driver delivered a portable toilet and a hand washing station to the site.  The amount charged to the church was $125 for a hand washing station and $100 for the toilet.  No tax was included since it was a church.  A check in the amount of $225 was paid to our business by the church upon delivery of these units.  The following week these units were removed from the site since it was a weekend event.  [redacted] wanted our business to leave these items at the site for another wedding the weekend of  June 17, 2017.  [redacted] was informed that we would make another delivery (one portable toilet and a hand washing station) for the church at no charge for the wedding on June 17, 2017.  Most weekend events are charged per weekend; however, since it was for a church event our business did not charge the church for the second weekend event.  Our business did not speak to the pastor at this church during any of these schedulings.  [redacted] called and requested the units for the church for both events.  As you can see from the above information, the church was charged for one portable toilet rental and one hand washing station for one weekend but received these units on two separate weekends – one month apart.  Clearly, one can see that no credit can be issued when there were no charges for the second event.  Second Response:  [redacted] – On April 19, 2017, [redacted] called and requested a portable toilet for a river lot on South Fork.  She wanted the toilet for 6 months.  A portable toilet was setup on April 21, 2017.  An invoice was sent on the same date since [redacted] was not present at the site when the unit was delivered.  Since this was a Summer Rental, [redacted] was invoiced for 5.5 months (a discount was applied if amount is paid in full) plus tax for a total of $641.30 (this amount is $605 for the toilet rental for 6 months minus the discount plus sales tax).  The invoice clearly stated under Terms – Due On Receipt.  On May 25, 2017, [redacted] called and paid $312.00 either by credit card or by debit card.  A remaining balance of $329.30 was still due.  A copy of the credit and/or debit card receipt, along with another invoice with the remaining balance due of $329.30 which states Due On Receipt, was mailed to [redacted].  Our business was informed by [redacted] that she would try to collect money from the campers and pay the remaining balance.  Our river lot customers pay the full amount due for the rental of the portable toilets when they are delivered to the sites or they call the company and pay by credit and/or debit card within a few days.  Our company gave a discount when customers paid the full amount whether the toilets were rented for one month or 6 months.  [redacted] was also given this discount although she did not pay the amount in full.  The toilet was at [redacted]’s site for 12 weeks and/or 12 weekends or 3 months.  The toilet was located behind two separate gates that were closed so a monthly rate of $110 is the standard charge for the toilet.  As you can see, the amount [redacted] paid our business did not cover the 3 month charge.  Our business did not decline a payment when [redacted] called on July 11, 2017.  She was upset when she called because she wanted to know why her toilet had not been serviced.  She was informed that our company had been trying to reach her on her cell phone and also by a landline number that we had on file.  When both numbers were called, the cell phone went to her voice mail msg. as well as the landline number.  The toilet was serviced on June 29, 2017, and when [redacted] called on July 11, 2017 it was scheduled to be serviced that week and [redacted] stated she would pay the driver $100 and the remaining balance would be paid on July 17, 2017.  When the company called [redacted] on July 13, 2017, to let her know a driver would be servicing the toilet that day and to arrange for payment, [redacted] stated she no longer wanted the toilet and that the toilet could be picked up.  When our driver arrived to pick up the toilet, he was met by individuals and one gentleman stated to our driver that the Revdex.com would be contacted about this matter.  Foul language was used by some of the individuals when our driver removed the toilet from the site.  Our driver was simply doing what he was instructed to do by our company.  If the individuals had issues with the toilet removal, they should have contacted the company and not harassed our employee.  Our company could have picked up the toilet during the week of July 4, but chose not to since that is a holiday week.  [redacted] was not harassed by the company.  Our company simply wanted to give [redacted] the opportunity to pay for the toilet rental before it was removed for non-payment in full.  Our company has very few customers with balances beyond 30 days.  We take pride in our work and in our employees.  Our company services [redacted] counties.  We also provide services to individuals and companies in other counties as well.  Our company makes donations to local schools in these areas for field trips and other activities, to local fire departments for various events, to the local churches to help kids with various activities, and to other non-profit organizations.  If you have additional questions, you may reach us at [redacted]
Sincerely,[redacted]A & S Enterprises, LLC