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A S International Enterprise Inc

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A S International Enterprise Inc Reviews (1)

We recently moved from Northern Va to [redacted] California for grad school. Both me and my girlfriend planned our trip to the letter, as this was our first time driving cross country and we wanted it to go flawlessly. I researched several moving companies and decided to go with Sprint Van Lines primarily because of there rating. When I called [redacted] answered the phone and bragged about there rating and how they have been in business for over twenty years and still have an A+ rating which made a lot of sense to me. Initially [redacted] and I made a plan to have our thing picked up 10 days before we hit the road. We left two days after the movers, five days on the road and our things should arrive two days after we arrived in sunny [redacted]. The plan seemed pretty simple and straight forward to me so we signed on the dotted line. The mis-communication came when the person loading the truck explained the contract to me in away that was confusing. Turns out instead of leaving immediately so it could meet us out in cali , It sat in there warehouse for the entire trip while we were on the road. So needless to say we were upset but what made things worse was the audacity of [redacted] the sale rep who insulted my girlfriend on the phone and chuckled at here tears. Adding to that fact, the head guy in charge [redacted] gave us the run around for a couple of days and when we finally got him on the phone his customer service was horrible, he acted as if he had no idea what I was talking about and when I explained it to him very carefully so even a child could understand me, he quickly retracted and hid behind the obviously signed contract. As if that were not enough of a nightmare they promised us our belongings on the 23rd which is 10 business days from the signed contract date and it is now the 27th when we finally are getting our furniture.Not only did he lie to us about when we were actaully going to get our things he also refused to compensate us more that $100 dollars , even after we explained that we had spent over $500 because of this inconvenience. His attitude was indifferent and nonchalant as if we would just quietly go away after having slept on the floor with no furniture for 3 weeks. This company has displayed terrible customer service , they have insulted me and my girlfriend over the phone and the only compensation is $100 dollars off that willed be mailed to us at some point in the future he wouldn't even knock off the price at delivery . SPRINT VAN LINES DOES NOT DESERVE AN A+ and any website.

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Description: Movers

Address: 11738 Parklawn Drive, Rockville, Maryland, United States, 20852


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