Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am waiting to see if they follow through with their promise to do the repairs inside on the window and outside on the gutter/siding Sincerely, [redacted]
We have been in contact with the customer and we will be meeting with him tomorrow to go over the issues he is having so we can address the issues and fixed the problems
Initial Business Response /* (1000, 6, 2015/09/09) */
We have contacted the customer we had no record of him trying to contact us,he said he was contacting the saleman who is no longer with us for the last few years without contacting the office, we will be servicing his issue next week
Initial
Consumer Rebuttal /* (3000, 8, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all They did not contact me , I waited after receiving your email but I got no callI did not try calling the sales person as how would I know his number except by the company numberThen when I finally talked to a lady who I take to be a secretary got me intact with the service manager who I told my complaint to He then said he would then give my info to a servicerBut two weeks went by and I again got no callThis time a got a gentleman by the name of ***who again ask what was my complaint and he explained the year warrenty for workmanshipI am not disputing this but the quality of the product as stated in original He said he had to talk to his boss (***) who was not in officeTwo minutes later he called back to say there is nothing they can do as *** agreed with *** answer to memin to call boss and discuss issue is a little too fast for me! I think *** is playing around with me so they can charge my $servcall and then more for partsI am going too check previous grievences with other customers then contact someong to further this issue because I think this company has done this game to others
Final Business Response /* (4000, 10, 2015/10/01) */
We went to another scheduled service for the customerCustomer was not there for the 2nd timeWe told him we would schedule it one more time with him for Friday, October 2nd
Final Consumer Response /* (2000, 16, 2015/10/29) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Jim *** really got on the ball and sent a repair man to fix the window As I watched him repair the window I found out how easy this job was and now in the future I will do it myselfThanks WindowsSiding
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to meHowever, please see below:Note: I called this out to the company before reaching out to Revdex.comI have messages to them explaining thisSo I am not entirely confident they will follow through much less fix the problemMy mother is years old with constant respiratory problems and high blood pressureShe has been sick a lot lately and I hope it is not due to the mold issue developing
Sincerely,
Alma ***
Complaint: [redacted]
I am rejecting this response because: While we received the check, it appears it has cleared -- we are not happy. Sidings 1 took THREE years to have this project completed: the first...
window was not installed correctly, we were given the brush-off when we called to let them know it was leaking, their first attempt to fix it made it worse (mildew bloomed with the "fix"), we had to have a second window installed, they destroyed not only the trim around the window, but baseboards and other trim when installing the second window, and then they were not able to restore the trim to the standards. So happy? No, only hopeful that the window will not cause us any more problems, as we will not have to deal with them again.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/09) */
Contact Name and Title: [redacted] General Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mail.com
After Several Attempts we finally reached the customer ,and we have scheduled service for Saturday July 18th,we will service them on...
that date and contact you once we finish the service [redacted] General Manager
Initial Consumer Rebuttal /* (3000, 12, 2015/08/21) */
I am still waiting on the replacement window. The window was to have been repaired in July but they, once again, brought the wrong size window! The gentleman who brought out the window that day told my husband he would no longer be working for Siding 1 Windows 1 and that someone else would be handling the problem. We have not heard back from anyone since then.
[redacted] & [redacted]
Final Consumer Response /* (4200, 22, 2015/10/13) */
This business has yet to complete their work for us. Still waiting for the screen to be replaced.
Every time we have someone work on the issue they then leave the company and the problem unsolved.
This is ridiculous!
[redacted]
[redacted] Rd
[redacted] XXXXX
XXX XXX XXXX mobile
Final Business Response /* (4000, 24, 2015/10/13) */
We have been in contact with the customer [redacted] and [redacted]. We made arrangements prior to them submitting the complaint to go out and service their window screen.
If you have any questions, please do not hesitate to contact me at (XXX) XXX-XXXX.
Thank you!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me providing they follow as promised. We would like to keep this complaint open until the new door and door surround have been...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am waiting to see if they follow through with their promise to do the repairs inside on the window and outside on the gutter/siding.
Sincerely,
[redacted]
that was our belief we will contact the customer to set up a appointment to evaluate the situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am waiting to see if they follow through with their promise to do the repairs inside on the window and outside on the gutter/siding Sincerely, [redacted]
Hello, we have received the complaint we will be in contact with the home owner to resolve the issue of the complaint
We feel the leak is coming from a deck that was added on after our work was completed
We have been in contact with the customer and we will be meeting with him tomorrow to go over the issues he is having so we can address the issues and fixed the problems
Initial Business Response /* (1000, 6, 2015/09/09) */
We have contacted the customer we had no record of him trying to contact us,he said he was contacting the saleman who is no longer with us for the last few years without contacting the office, we will be servicing his issue next week
Initial
Consumer Rebuttal /* (3000, 8, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all They did not contact me , I waited after receiving your email but I got no callI did not try calling the sales person as how would I know his number except by the company numberThen when I finally talked to a lady who I take to be a secretary got me intact with the service manager who I told my complaint to He then said he would then give my info to a servicerBut two weeks went by and I again got no callThis time a got a gentleman by the name of ***who again ask what was my complaint and he explained the year warrenty for workmanshipI am not disputing this but the quality of the product as stated in original He said he had to talk to his boss (***) who was not in officeTwo minutes later he called back to say there is nothing they can do as *** agreed with *** answer to memin to call boss and discuss issue is a little too fast for me! I think *** is playing around with me so they can charge my $servcall and then more for partsI am going too check previous grievences with other customers then contact someong to further this issue because I think this company has done this game to others
Final Business Response /* (4000, 10, 2015/10/01) */
We went to another scheduled service for the customerCustomer was not there for the 2nd timeWe told him we would schedule it one more time with him for Friday, October 2nd
Final Consumer Response /* (2000, 16, 2015/10/29) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Jim *** really got on the ball and sent a repair man to fix the window As I watched him repair the window I found out how easy this job was and now in the future I will do it myselfThanks WindowsSiding
customer has received her check everything is completed customer happy
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to meHowever, please see below:Note: I called this out to the company before reaching out to Revdex.comI have messages to them explaining thisSo I am not entirely confident they will follow through much less fix the problemMy mother is years old with constant respiratory problems and high blood pressureShe has been sick a lot lately and I hope it is not due to the mold issue developing
Sincerely,
Alma ***
We have been in contact with the customer and have arranged a time next week to repair the siding that has come off the building
We have been in contact with the customer and have a service scheduled for 8/26/16 to complete service for customer.
Complaint: [redacted]
I am rejecting this response because: While we received the check, it appears it has cleared -- we are not happy. Sidings 1 took THREE years to have this project completed: the first...
window was not installed correctly, we were given the brush-off when we called to let them know it was leaking, their first attempt to fix it made it worse (mildew bloomed with the "fix"), we had to have a second window installed, they destroyed not only the trim around the window, but baseboards and other trim when installing the second window, and then they were not able to restore the trim to the standards. So happy? No, only hopeful that the window will not cause us any more problems, as we will not have to deal with them again.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/09) */
Contact Name and Title: [redacted] General Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mail.com
After Several Attempts we finally reached the customer ,and we have scheduled service for Saturday July 18th,we will service them on...
that date and contact you once we finish the service [redacted] General Manager
Initial Consumer Rebuttal /* (3000, 12, 2015/08/21) */
I am still waiting on the replacement window. The window was to have been repaired in July but they, once again, brought the wrong size window! The gentleman who brought out the window that day told my husband he would no longer be working for Siding 1 Windows 1 and that someone else would be handling the problem. We have not heard back from anyone since then.
[redacted] & [redacted]
Final Consumer Response /* (4200, 22, 2015/10/13) */
This business has yet to complete their work for us. Still waiting for the screen to be replaced.
Every time we have someone work on the issue they then leave the company and the problem unsolved.
This is ridiculous!
[redacted]
[redacted] Rd
[redacted] XXXXX
XXX XXX XXXX mobile
Final Business Response /* (4000, 24, 2015/10/13) */
We have been in contact with the customer [redacted] and [redacted]. We made arrangements prior to them submitting the complaint to go out and service their window screen.
If you have any questions, please do not hesitate to contact me at (XXX) XXX-XXXX.
Thank you!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me providing they follow as promised. We would like to keep this complaint open until the new door and door surround have been...
installed.
Sincerely,
James [redacted]
We feel the leak is coming from a deck that was added on after our work was completed.
that was our belief we will contact the customer to set up a appointment to evaluate the situation.
Hello, we have received the complaint we will be in contact with the home owner to resolve the issue of the complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am waiting to see if they follow through with their promise to do the repairs inside on the window and outside on the gutter/siding.
Sincerely,
[redacted]