A-Security Roofing

1st attachment - This is our a copy of our safety inspection At the time the vehicle checked out mechanically well enough that on a Hummer with over 141,we decided to spend $in our shop to replace brake pads, brake rotors, and tire pressure monitor sensors because the tire pressure light was on Had we known the vehicle had major mechanical problems, we wouldn't have spent this additional money and would have simply wholesaled the vehicle.2nd Attachment - Clearly shows that the customer signed off knowing full well that there was no promises of any coverage as the box is clearly marked "AS IS - NO WARRANTY" Mr [redacted] came to our store for this particular vehicle, we did not try to talk him into taking it Hummers with 141,ooo miles come with a higher probability of future repair bills than say, a certified used Ford Focus that we could sell in that same price range that would have come with a warranty as well He accepted that risk and again, signed off that the vehicle was 100% "AS IS - NO WARRANTY" the moment he drove it off the lot.3rd attachment - At Metropolitan Ford, we value all of our customers and sometimes look past technical rules and sometimes disregard the fact that even though a customer signs off on "As Is", that sometimes in the honor of "good will" we will go above and beyond what we are legally bound to do by paperwork We did so in the case of Mr [redacted] This attachment shows that when he had a problem very shortly after purchasing the vehicle from us, we spent $to rectify the problem despite the fact that we only made $to sell him the vehicle.While it is unfortunate that more problems have arisen, Metropolitan Ford no longer owns the vehicle nor is responsible for it any longer The repair shop that did the work has offered to do any work the customer wants at a steeply reduced rate to help with any current or future problems they have with the Hummer

I am rejecting this response because: I strongly disagree with Metropolitan Ford They should stand behind their recall and reimburse us with $1,they charged to fix the frame that rusted out from the recall I will NEVER purchase a vehicle from Metropolitan Ford ever again and will pass my experience with them onto social media and never recommend them to anyone.Just because they have their fancy lawyers that can make them look good, doesn't mean you should be able to screw the consumer I know that I'm just a speck of dust but if you continue to do to consumers I would assume your ratings will continue to go down.Sincerely, [redacted]