On June ** I’ve bought year old car from Dodge dealer with odometer reading milesOn September ** I’ve wanted to trade in that car for another one and dealer run car’s information through CARFAX CARFAX report showed that previous owner returned that car from lease on May ** with miles I’ve contacted Dealer about this issue, spoke with manager ( his name is Angel)and I was assured that was only clerical error and they would fix itThat never happened Since that day I cannot get him on the phone
HORRIBLE Chronology of Events November 28, Piof Fiat 500x Lounge purchased from Chrysler Jeep Dodge Ram Fiat of [redacted] *** of car bouncing as drove off lot Being unfamiliar with Fiats, assumed this was the way car drove *Neighbor checked under hood – oil down three and a half quarts! Returned to dealer; sent to service department one mile Away *Service department kept car for approximately one month; provided with loaner vehicle December 26, Went to PiCar from Service department The following issues were noted - Check engine light on - “drive mode unavailable” - heat not working - wrong roof rack now on car - wrong trunk insert - mismatched touch up paint on rear bumper Car left at shop for additional work December 29, Car picked up from service department – hood still bouncing Service claimed had repaired “RPMs” and problem resolved January 12-23, Brought car back to service department The following issues were noted - hood continues to bounce - burning smell - heat not working - roof rack replaced but wrong version - head rests missing (documented that were in car previously car held in service department until January 23, Service department claimed to replace “overflow Bottle” and added coolant to system *Dealer agrees to take car back and reimburse me for the original purchase amount even though they took my old car, a [redacted] corolla *58,000miles) as part of the deal *see attached copies of text based correspondence as to date no arrangements have been made to return the defective fiat and return my money January 29, – February 5, Took car to Alfa R [redacted] fiat of manhattan Following concerns were noted: - hood continues to bounce/car idling very high level - burning smell - heat not working Services provided (out of pocket expense $not under Warrantee) - drained and flushed radiator - “fluid weak due for replacement” - added anti-freeze and coolant February 19, Returned to Alfa R [redacted] Fiat with same complaint, i.e., Hood bouncing/car idling at very high level Service department reported that both right and left Side transmission engine mounts were defective And needed replacement February 22, Picked up car from Alfa r [redacted] fiat who recommended that The brakes be replaced (problem with abs) as an Additional out of pocket expense Ongoing problems with electrical system; heating and Then a/c work intermittently going on and off At will February 22, to date Failed Attempts to return car and receive refund
My name is [redacted] and I would like to tell you my experience with FCA and the Dodge service shop in Bay Ridge – [redacted] *** Went to pick it up I found while my vehicle was in the shop someone drove it miles (without my permission), it was filthy, and left with no gas in it, even though I bought it in with a full tank – The vehicle is damaged as well, and I’m sure my new parts was replaced with old parts Manager Philip and advisor Mike did not want to take ownership for what happen, in fact, Mike told me my vehicle never left the shop (even though I have proof - they even gave me paper work which proves it left the shop) to present My vehicle is still at the shop (I refuse to take it, because as soon as I do they can say I’m lying about what happened) FCA will not handle the issue even though they’re
Stay away from this con artist dealershipThe most unprofessional sales people and managersEspecially stay away from the sales guy RalphHe is an incompetent clownFirst he pulls an unrealistic price out of the sky promising to get the car you wantHe pressures you for a deposit and then disappearsWhen you finally get a hold of him he tells you the car you want is unavailableHe tries to push a different car on youHe has the nerve to text unprofessionally at 11pmHe is nasty and rudeThe way he speaks on the phone is no wonder he cant make a saleHe promises to get you a more expensive car for the initial price but obviously those prices are not valid once you start showing interestThe car he supposedly was unable to find was available on many lots in the tri-state areThis dealership just never intended to actually get itNot only did we lose money having to extend our current lease because Ralph get stalling but we had to fight to even get our deposit backThe staff are all rude and always have an attitudeManager promises to call back but that never happensSTAY AWAY!!!! Go to Staten Island instead or any other Jeep dealershipWhen we went to other Jeep dealerships and told them what happened they laughed because they knew Bayridge Jeep is always creating some kind of schemes to put customers on the spot
Dealer refuses to work on or even diagnose an issue that is under warranty, because the vehicle has been taken to a different dealer before for a transmission replacementMy case manager at Bayridge Chrysler stated that her supervisor told her to refuse service to the vehicle because it is likely due to previous work done at a different dealerI spoke to Chrysler corporate office and they said they cannot refuse service for a repair that is under warranty, will be filing a complaint with tomorrow with Chrysler headquarters
I leased a brand new jeep grand Cherokee from this dealer and months later with miles on the vehicle the check engine light comes on and engine begins shakingI took the car to sevice center asapThey provided me with no loaner car and stated I must pay out of pocket at this time for a rental and they might reimburse me later with no guarantee days later and they have not even diagnosed the car let alone fox itI am is first responder in NYC and need the car for workI purchased the vehicle new so I would have coverage against these types of issues and now I am suffering financial damages through no fault of my own with no effort on their part to reimburse or accommodate their cars engine having an issue
HORRIBLE
Chronology of Events
November 28, Piof Fiat 500x Lounge purchased from Chrysler
Jeep Dodge Ram Fiat of *** *** *** of car bouncing as drove off lot
Being unfamiliar with Fiats, assumed this was the way car
drove
*Neighbor checked under hood – oil down three and a half
quarts!
Returned to dealer; sent to service department one mile
Away
*Service department kept car for approximately one month;
provided with loaner vehicle
December 26, Went to PiCar from Service department
The following issues were noted
- Check engine light on
- “drive mode unavailable”
- heat not working
- wrong roof rack now on car
- wrong trunk insert
- mismatched touch up paint on rear bumper
Car left at shop for additional work
December 29, Car picked up from service department – hood still bouncing
Service claimed had repaired “RPMs” and problem resolved
January 12-23, Brought car back to service department
The following issues were noted
- hood continues to bounce
- burning smell
- heat not working
- roof rack replaced but wrong version
- head rests missing (documented that were in car
previously
car held in service department until January 23, Service department claimed to replace “overflow
Bottle” and added coolant to system
*Dealer agrees to take car back and reimburse me for the
original purchase amount even though they took my
old car, a *** corolla *58,000miles) as part of
the deal
*see attached copies of text based correspondence as to date
no arrangements have been made to return the defective
fiat and return my money
January 29, – February 5, Took car to Alfa R*** fiat of manhattan
Following concerns were noted:
- hood continues to bounce/car idling very high level
- burning smell
- heat not working
Services provided (out of pocket expense $not under
Warrantee)
- drained and flushed radiator
- “fluid weak due for replacement”
- added anti-freeze and coolant
February 19, Returned to Alfa R*** Fiat with same complaint, i.e.,
Hood bouncing/car idling at very high level
Service department reported that both right and left
Side transmission engine mounts were defective
And needed replacement
February 22, Picked up car from Alfa r*** fiat who recommended that
The brakes be replaced (problem with abs) as an
Additional out of pocket expense
Ongoing problems with electrical system; heating and
Then a/c work intermittently going on and off
At will
February 22, to date
Failed Attempts to return car and receive refund
Dealer refuses to work on or even diagnose an issue that is under warranty, because the vehicle has been taken to a different dealer before for a transmission replacementMy case manager at Bayridge Chrysler stated that her supervisor told her to refuse service to the vehicle because it is likely due to previous work done at a different dealerI spoke to Chrysler corporate office and they said they cannot refuse service for a repair that is under warranty, will be filing a complaint with tomorrow with Chrysler headquarters
I leased a brand new jeep grand Cherokee from this dealer and months later with miles on the vehicle the check engine light comes on and engine begins shakingI took the car to sevice center asapThey provided me with no loaner car and stated I must pay out of pocket at this time for a rental and they might reimburse me later with no guarantee days later and they have not even diagnosed the car let alone fox itI am is first responder in NYC and need the car for workI purchased the vehicle new so I would have coverage against these types of issues and now I am suffering financial damages through no fault of my own with no effort on their part to reimburse or accommodate their cars engine having an issue
Dealer refuses to work on or even diagnose an issue that is under warranty, because the vehicle has been taken to a different dealer before for a transmission replacementMy case manager at Bayridge Chrysler stated that her supervisor told her to refuse service to the vehicle because it is likely due to previous work done at a different dealerI spoke to Chrysler corporate office and they said they cannot refuse service for a repair that is under warranty, will be filing a complaint with tomorrow with Chrysler headquarters
I purchased a Fiat from this dealership After months, the at had lights going on the dashboard I brought it to their service department .I explained that it would not pass inspection and they instructed me to leave the car to be fixed and they will do the inspection I picked the car up that afternoon and was told they couldn't fix it be cause it needed a part that was getting orderedI brought the car back the fo!!woo g week and was told they ordered the wrong part and was given a day temporary I inspection stickerA week later I brought the car back and left it to be fixed .When I came there at closing I was told they didn't get to fix anything because they can't locate the part the car needed I called the service manager whose name is Phil and after looking at all the notes in his comouter, his answer was "The part your car needs is backordered to February so just drive the car the way it is" I explained there is no I inspection on the car and his advice was no
Stay away from this con artist dealershipThe most unprofessional sales people and managersEspecially stay away from the sales guy RalphHe is an incompetent clownFirst he pulls an unrealistic price out of the sky promising to get the car you wantHe pressures you for a deposit and then disappearsWhen you finally get a hold of him he tells you the car you want is unavailableHe tries to push a different car on youHe has the nerve to text unprofessionally at 11pmHe is nasty and rudeThe way he speaks on the phone is no wonder he cant make a saleHe promises to get you a more expensive car for the initial price but obviously those prices are not valid once you start showing interestThe car he supposedly was unable to find was available on many lots in the tri-state areThis dealership just never intended to actually get itNot only did we lose money having to extend our current lease because Ralph get stalling but we had to fight to even get our deposit backThe staff are all rude and always have an attitudeManager promises to call back but that never happensSTAY AWAY!!!! Go to Staten Island instead or any other Jeep dealershipWhen we went to other Jeep dealerships and told them what happened they laughed because they knew Bayridge Jeep is always creating some kind of schemes to put customers on the spot
HORRIBLE
Chronology of Events
November 28, Piof Fiat 500x Lounge purchased from Chrysler
Jeep Dodge Ram Fiat of *** *** *** of car bouncing as drove off lot
Being unfamiliar with Fiats, assumed this was the way car
drove
*Neighbor checked under hood – oil down three and a half
quarts!
Returned to dealer; sent to service department one mile
Away
*Service department kept car for approximately one month;
provided with loaner vehicle
December 26, Went to PiCar from Service department
The following issues were noted
- Check engine light on
- “drive mode unavailable”
- heat not working
- wrong roof rack now on car
- wrong trunk insert
- mismatched touch up paint on rear bumper
Car left at shop for additional work
December 29, Car picked up from service department – hood still bouncing
Service claimed had repaired “RPMs” and problem resolved
January 12-23, Brought car back to service department
The following issues were noted
- hood continues to bounce
- burning smell
- heat not working
- roof rack replaced but wrong version
- head rests missing (documented that were in car
previously
car held in service department until January 23, Service department claimed to replace “overflow
Bottle” and added coolant to system
*Dealer agrees to take car back and reimburse me for the
original purchase amount even though they took my
old car, a *** corolla *58,000miles) as part of
the deal
*see attached copies of text based correspondence as to date
no arrangements have been made to return the defective
fiat and return my money
January 29, – February 5, Took car to Alfa R*** fiat of manhattan
Following concerns were noted:
- hood continues to bounce/car idling very high level
- burning smell
- heat not working
Services provided (out of pocket expense $not under
Warrantee)
- drained and flushed radiator
- “fluid weak due for replacement”
- added anti-freeze and coolant
February 19, Returned to Alfa R*** Fiat with same complaint, i.e.,
Hood bouncing/car idling at very high level
Service department reported that both right and left
Side transmission engine mounts were defective
And needed replacement
February 22, Picked up car from Alfa r*** fiat who recommended that
The brakes be replaced (problem with abs) as an
Additional out of pocket expense
Ongoing problems with electrical system; heating and
Then a/c work intermittently going on and off
At will
February 22, to date
Failed Attempts to return car and receive refund
On June ** I’ve bought year old car from Dodge dealer with odometer reading milesOn September ** I’ve wanted to trade in that car for another one and dealer run car’s information through CARFAX
CARFAX report showed that previous owner returned that car from lease on May ** with miles
I’ve contacted Dealer about this issue, spoke with manager ( his name is Angel)and I was assured that was only clerical error and they would fix itThat never happened
Since that day I cannot get him on the phone
I leased a brand new jeep grand Cherokee from this dealer and months later with miles on the vehicle the check engine light comes on and engine begins shakingI took the car to sevice center asapThey provided me with no loaner car and stated I must pay out of pocket at this time for a rental and they might reimburse me later with no guarantee days later and they have not even diagnosed the car let alone fox itI am is first responder in NYC and need the car for workI purchased the vehicle new so I would have coverage against these types of issues and now I am suffering financial damages through no fault of my own with no effort on their part to reimburse or accommodate their cars engine having an issue
HORRIBLE
Chronology of Events
November 28, Piof Fiat 500x Lounge purchased from Chrysler
Jeep Dodge Ram Fiat of *** *** *** of car bouncing as drove off lot
Being unfamiliar with Fiats, assumed this was the way car
drove
*Neighbor checked under hood – oil down three and a half
quarts!
Returned to dealer; sent to service department one mile
Away
*Service department kept car for approximately one month;
provided with loaner vehicle
December 26, Went to PiCar from Service department
The following issues were noted
- Check engine light on
- “drive mode unavailable”
- heat not working
- wrong roof rack now on car
- wrong trunk insert
- mismatched touch up paint on rear bumper
Car left at shop for additional work
December 29, Car picked up from service department – hood still bouncing
Service claimed had repaired “RPMs” and problem resolved
January 12-23, Brought car back to service department
The following issues were noted
- hood continues to bounce
- burning smell
- heat not working
- roof rack replaced but wrong version
- head rests missing (documented that were in car
previously
car held in service department until January 23, Service department claimed to replace “overflow
Bottle” and added coolant to system
*Dealer agrees to take car back and reimburse me for the
original purchase amount even though they took my
old car, a *** corolla *58,000miles) as part of
the deal
*see attached copies of text based correspondence as to date
no arrangements have been made to return the defective
fiat and return my money
January 29, – February 5, Took car to Alfa R*** fiat of manhattan
Following concerns were noted:
- hood continues to bounce/car idling very high level
- burning smell
- heat not working
Services provided (out of pocket expense $not under
Warrantee)
- drained and flushed radiator
- “fluid weak due for replacement”
- added anti-freeze and coolant
February 19, Returned to Alfa R*** Fiat with same complaint, i.e.,
Hood bouncing/car idling at very high level
Service department reported that both right and left
Side transmission engine mounts were defective
And needed replacement
February 22, Picked up car from Alfa r*** fiat who recommended that
The brakes be replaced (problem with abs) as an
Additional out of pocket expense
Ongoing problems with electrical system; heating and
Then a/c work intermittently going on and off
At will
February 22, to date
Failed Attempts to return car and receive refund
Stay away from this con artist dealershipThe most unprofessional sales people and managersEspecially stay away from the sales guy RalphHe is an incompetent clownFirst he pulls an unrealistic price out of the sky promising to get the car you wantHe pressures you for a deposit and then disappearsWhen you finally get a hold of him he tells you the car you want is unavailableHe tries to push a different car on youHe has the nerve to text unprofessionally at 11pmHe is nasty and rudeThe way he speaks on the phone is no wonder he cant make a saleHe promises to get you a more expensive car for the initial price but obviously those prices are not valid once you start showing interestThe car he supposedly was unable to find was available on many lots in the tri-state areThis dealership just never intended to actually get itNot only did we lose money having to extend our current lease because Ralph get stalling but we had to fight to even get our deposit backThe staff are all rude and always have an attitudeManager promises to call back but that never happensSTAY AWAY!!!! Go to Staten Island instead or any other Jeep dealershipWhen we went to other Jeep dealerships and told them what happened they laughed because they knew Bayridge Jeep is always creating some kind of schemes to put customers on the spot
On June ** I’ve bought year old car from Dodge dealer with odometer reading milesOn September ** I’ve wanted to trade in that car for another one and dealer run car’s information through CARFAX CARFAX report showed that previous owner returned that car from lease on May ** with miles I’ve contacted Dealer about this issue, spoke with manager ( his name is Angel)and I was assured that was only clerical error and they would fix itThat never happened Since that day I cannot get him on the phone
HORRIBLE Chronology of Events November 28, Piof Fiat 500x Lounge purchased from Chrysler Jeep Dodge Ram Fiat of [redacted] *** of car bouncing as drove off lot Being unfamiliar with Fiats, assumed this was the way car drove *Neighbor checked under hood – oil down three and a half quarts! Returned to dealer; sent to service department one mile Away *Service department kept car for approximately one month; provided with loaner vehicle December 26, Went to PiCar from Service department The following issues were noted - Check engine light on - “drive mode unavailable” - heat not working - wrong roof rack now on car - wrong trunk insert - mismatched touch up paint on rear bumper Car left at shop for additional work December 29, Car picked up from service department – hood still bouncing Service claimed had repaired “RPMs” and problem resolved January 12-23, Brought car back to service department The following issues were noted - hood continues to bounce - burning smell - heat not working - roof rack replaced but wrong version - head rests missing (documented that were in car previously car held in service department until January 23, Service department claimed to replace “overflow Bottle” and added coolant to system *Dealer agrees to take car back and reimburse me for the original purchase amount even though they took my old car, a [redacted] corolla *58,000miles) as part of the deal *see attached copies of text based correspondence as to date no arrangements have been made to return the defective fiat and return my money January 29, – February 5, Took car to Alfa R [redacted] fiat of manhattan Following concerns were noted: - hood continues to bounce/car idling very high level - burning smell - heat not working Services provided (out of pocket expense $not under Warrantee) - drained and flushed radiator - “fluid weak due for replacement” - added anti-freeze and coolant February 19, Returned to Alfa R [redacted] Fiat with same complaint, i.e., Hood bouncing/car idling at very high level Service department reported that both right and left Side transmission engine mounts were defective And needed replacement February 22, Picked up car from Alfa r [redacted] fiat who recommended that The brakes be replaced (problem with abs) as an Additional out of pocket expense Ongoing problems with electrical system; heating and Then a/c work intermittently going on and off At will February 22, to date Failed Attempts to return car and receive refund
My name is [redacted] and I would like to tell you my experience with FCA and the Dodge service shop in Bay Ridge – [redacted] *** Went to pick it up I found while my vehicle was in the shop someone drove it miles (without my permission), it was filthy, and left with no gas in it, even though I bought it in with a full tank – The vehicle is damaged as well, and I’m sure my new parts was replaced with old parts Manager Philip and advisor Mike did not want to take ownership for what happen, in fact, Mike told me my vehicle never left the shop (even though I have proof - they even gave me paper work which proves it left the shop) to present My vehicle is still at the shop (I refuse to take it, because as soon as I do they can say I’m lying about what happened) FCA will not handle the issue even though they’re
Stay away from this con artist dealershipThe most unprofessional sales people and managersEspecially stay away from the sales guy RalphHe is an incompetent clownFirst he pulls an unrealistic price out of the sky promising to get the car you wantHe pressures you for a deposit and then disappearsWhen you finally get a hold of him he tells you the car you want is unavailableHe tries to push a different car on youHe has the nerve to text unprofessionally at 11pmHe is nasty and rudeThe way he speaks on the phone is no wonder he cant make a saleHe promises to get you a more expensive car for the initial price but obviously those prices are not valid once you start showing interestThe car he supposedly was unable to find was available on many lots in the tri-state areThis dealership just never intended to actually get itNot only did we lose money having to extend our current lease because Ralph get stalling but we had to fight to even get our deposit backThe staff are all rude and always have an attitudeManager promises to call back but that never happensSTAY AWAY!!!! Go to Staten Island instead or any other Jeep dealershipWhen we went to other Jeep dealerships and told them what happened they laughed because they knew Bayridge Jeep is always creating some kind of schemes to put customers on the spot
Dealer refuses to work on or even diagnose an issue that is under warranty, because the vehicle has been taken to a different dealer before for a transmission replacementMy case manager at Bayridge Chrysler stated that her supervisor told her to refuse service to the vehicle because it is likely due to previous work done at a different dealerI spoke to Chrysler corporate office and they said they cannot refuse service for a repair that is under warranty, will be filing a complaint with tomorrow with Chrysler headquarters
I leased a brand new jeep grand Cherokee from this dealer and months later with miles on the vehicle the check engine light comes on and engine begins shakingI took the car to sevice center asapThey provided me with no loaner car and stated I must pay out of pocket at this time for a rental and they might reimburse me later with no guarantee days later and they have not even diagnosed the car let alone fox itI am is first responder in NYC and need the car for workI purchased the vehicle new so I would have coverage against these types of issues and now I am suffering financial damages through no fault of my own with no effort on their part to reimburse or accommodate their cars engine having an issue
HORRIBLE
Chronology of Events
November 28, Piof Fiat 500x Lounge purchased from Chrysler
Jeep Dodge Ram Fiat of *** *** *** of car bouncing as drove off lot
Being unfamiliar with Fiats, assumed this was the way car
drove
*Neighbor checked under hood – oil down three and a half
quarts!
Returned to dealer; sent to service department one mile
Away
*Service department kept car for approximately one month;
provided with loaner vehicle
December 26, Went to PiCar from Service department
The following issues were noted
- Check engine light on
- “drive mode unavailable”
- heat not working
- wrong roof rack now on car
- wrong trunk insert
- mismatched touch up paint on rear bumper
Car left at shop for additional work
December 29, Car picked up from service department – hood still bouncing
Service claimed had repaired “RPMs” and problem resolved
January 12-23, Brought car back to service department
The following issues were noted
- hood continues to bounce
- burning smell
- heat not working
- roof rack replaced but wrong version
- head rests missing (documented that were in car
previously
car held in service department until January 23, Service department claimed to replace “overflow
Bottle” and added coolant to system
*Dealer agrees to take car back and reimburse me for the
original purchase amount even though they took my
old car, a *** corolla *58,000miles) as part of
the deal
*see attached copies of text based correspondence as to date
no arrangements have been made to return the defective
fiat and return my money
January 29, – February 5, Took car to Alfa R*** fiat of manhattan
Following concerns were noted:
- hood continues to bounce/car idling very high level
- burning smell
- heat not working
Services provided (out of pocket expense $not under
Warrantee)
- drained and flushed radiator
- “fluid weak due for replacement”
- added anti-freeze and coolant
February 19, Returned to Alfa R*** Fiat with same complaint, i.e.,
Hood bouncing/car idling at very high level
Service department reported that both right and left
Side transmission engine mounts were defective
And needed replacement
February 22, Picked up car from Alfa r*** fiat who recommended that
The brakes be replaced (problem with abs) as an
Additional out of pocket expense
Ongoing problems with electrical system; heating and
Then a/c work intermittently going on and off
At will
February 22, to date
Failed Attempts to return car and receive refund
Dealer refuses to work on or even diagnose an issue that is under warranty, because the vehicle has been taken to a different dealer before for a transmission replacementMy case manager at Bayridge Chrysler stated that her supervisor told her to refuse service to the vehicle because it is likely due to previous work done at a different dealerI spoke to Chrysler corporate office and they said they cannot refuse service for a repair that is under warranty, will be filing a complaint with tomorrow with Chrysler headquarters
I leased a brand new jeep grand Cherokee from this dealer and months later with miles on the vehicle the check engine light comes on and engine begins shakingI took the car to sevice center asapThey provided me with no loaner car and stated I must pay out of pocket at this time for a rental and they might reimburse me later with no guarantee days later and they have not even diagnosed the car let alone fox itI am is first responder in NYC and need the car for workI purchased the vehicle new so I would have coverage against these types of issues and now I am suffering financial damages through no fault of my own with no effort on their part to reimburse or accommodate their cars engine having an issue
Dealer refuses to work on or even diagnose an issue that is under warranty, because the vehicle has been taken to a different dealer before for a transmission replacementMy case manager at Bayridge Chrysler stated that her supervisor told her to refuse service to the vehicle because it is likely due to previous work done at a different dealerI spoke to Chrysler corporate office and they said they cannot refuse service for a repair that is under warranty, will be filing a complaint with tomorrow with Chrysler headquarters
I purchased a Fiat from this dealership After months, the at had lights going on the dashboard I brought it to their service department .I explained that it would not pass inspection and they instructed me to leave the car to be fixed and they will do the inspection I picked the car up that afternoon and was told they couldn't fix it be cause it needed a part that was getting orderedI brought the car back the fo!!woo g week and was told they ordered the wrong part and was given a day temporary I inspection stickerA week later I brought the car back and left it to be fixed .When I came there at closing I was told they didn't get to fix anything because they can't locate the part the car needed I called the service manager whose name is Phil and after looking at all the notes in his comouter, his answer was "The part your car needs is backordered to February so just drive the car the way it is" I explained there is no I inspection on the car and his advice was no
Stay away from this con artist dealershipThe most unprofessional sales people and managersEspecially stay away from the sales guy RalphHe is an incompetent clownFirst he pulls an unrealistic price out of the sky promising to get the car you wantHe pressures you for a deposit and then disappearsWhen you finally get a hold of him he tells you the car you want is unavailableHe tries to push a different car on youHe has the nerve to text unprofessionally at 11pmHe is nasty and rudeThe way he speaks on the phone is no wonder he cant make a saleHe promises to get you a more expensive car for the initial price but obviously those prices are not valid once you start showing interestThe car he supposedly was unable to find was available on many lots in the tri-state areThis dealership just never intended to actually get itNot only did we lose money having to extend our current lease because Ralph get stalling but we had to fight to even get our deposit backThe staff are all rude and always have an attitudeManager promises to call back but that never happensSTAY AWAY!!!! Go to Staten Island instead or any other Jeep dealershipWhen we went to other Jeep dealerships and told them what happened they laughed because they knew Bayridge Jeep is always creating some kind of schemes to put customers on the spot
HORRIBLE
Chronology of Events
November 28, Piof Fiat 500x Lounge purchased from Chrysler
Jeep Dodge Ram Fiat of *** *** *** of car bouncing as drove off lot
Being unfamiliar with Fiats, assumed this was the way car
drove
*Neighbor checked under hood – oil down three and a half
quarts!
Returned to dealer; sent to service department one mile
Away
*Service department kept car for approximately one month;
provided with loaner vehicle
December 26, Went to PiCar from Service department
The following issues were noted
- Check engine light on
- “drive mode unavailable”
- heat not working
- wrong roof rack now on car
- wrong trunk insert
- mismatched touch up paint on rear bumper
Car left at shop for additional work
December 29, Car picked up from service department – hood still bouncing
Service claimed had repaired “RPMs” and problem resolved
January 12-23, Brought car back to service department
The following issues were noted
- hood continues to bounce
- burning smell
- heat not working
- roof rack replaced but wrong version
- head rests missing (documented that were in car
previously
car held in service department until January 23, Service department claimed to replace “overflow
Bottle” and added coolant to system
*Dealer agrees to take car back and reimburse me for the
original purchase amount even though they took my
old car, a *** corolla *58,000miles) as part of
the deal
*see attached copies of text based correspondence as to date
no arrangements have been made to return the defective
fiat and return my money
January 29, – February 5, Took car to Alfa R*** fiat of manhattan
Following concerns were noted:
- hood continues to bounce/car idling very high level
- burning smell
- heat not working
Services provided (out of pocket expense $not under
Warrantee)
- drained and flushed radiator
- “fluid weak due for replacement”
- added anti-freeze and coolant
February 19, Returned to Alfa R*** Fiat with same complaint, i.e.,
Hood bouncing/car idling at very high level
Service department reported that both right and left
Side transmission engine mounts were defective
And needed replacement
February 22, Picked up car from Alfa r*** fiat who recommended that
The brakes be replaced (problem with abs) as an
Additional out of pocket expense
Ongoing problems with electrical system; heating and
Then a/c work intermittently going on and off
At will
February 22, to date
Failed Attempts to return car and receive refund
On June ** I’ve bought year old car from Dodge dealer with odometer reading milesOn September ** I’ve wanted to trade in that car for another one and dealer run car’s information through CARFAX
CARFAX report showed that previous owner returned that car from lease on May ** with miles
I’ve contacted Dealer about this issue, spoke with manager ( his name is Angel)and I was assured that was only clerical error and they would fix itThat never happened
Since that day I cannot get him on the phone
I leased a brand new jeep grand Cherokee from this dealer and months later with miles on the vehicle the check engine light comes on and engine begins shakingI took the car to sevice center asapThey provided me with no loaner car and stated I must pay out of pocket at this time for a rental and they might reimburse me later with no guarantee days later and they have not even diagnosed the car let alone fox itI am is first responder in NYC and need the car for workI purchased the vehicle new so I would have coverage against these types of issues and now I am suffering financial damages through no fault of my own with no effort on their part to reimburse or accommodate their cars engine having an issue
HORRIBLE
Chronology of Events
November 28, Piof Fiat 500x Lounge purchased from Chrysler
Jeep Dodge Ram Fiat of *** *** *** of car bouncing as drove off lot
Being unfamiliar with Fiats, assumed this was the way car
drove
*Neighbor checked under hood – oil down three and a half
quarts!
Returned to dealer; sent to service department one mile
Away
*Service department kept car for approximately one month;
provided with loaner vehicle
December 26, Went to PiCar from Service department
The following issues were noted
- Check engine light on
- “drive mode unavailable”
- heat not working
- wrong roof rack now on car
- wrong trunk insert
- mismatched touch up paint on rear bumper
Car left at shop for additional work
December 29, Car picked up from service department – hood still bouncing
Service claimed had repaired “RPMs” and problem resolved
January 12-23, Brought car back to service department
The following issues were noted
- hood continues to bounce
- burning smell
- heat not working
- roof rack replaced but wrong version
- head rests missing (documented that were in car
previously
car held in service department until January 23, Service department claimed to replace “overflow
Bottle” and added coolant to system
*Dealer agrees to take car back and reimburse me for the
original purchase amount even though they took my
old car, a *** corolla *58,000miles) as part of
the deal
*see attached copies of text based correspondence as to date
no arrangements have been made to return the defective
fiat and return my money
January 29, – February 5, Took car to Alfa R*** fiat of manhattan
Following concerns were noted:
- hood continues to bounce/car idling very high level
- burning smell
- heat not working
Services provided (out of pocket expense $not under
Warrantee)
- drained and flushed radiator
- “fluid weak due for replacement”
- added anti-freeze and coolant
February 19, Returned to Alfa R*** Fiat with same complaint, i.e.,
Hood bouncing/car idling at very high level
Service department reported that both right and left
Side transmission engine mounts were defective
And needed replacement
February 22, Picked up car from Alfa r*** fiat who recommended that
The brakes be replaced (problem with abs) as an
Additional out of pocket expense
Ongoing problems with electrical system; heating and
Then a/c work intermittently going on and off
At will
February 22, to date
Failed Attempts to return car and receive refund
Stay away from this con artist dealershipThe most unprofessional sales people and managersEspecially stay away from the sales guy RalphHe is an incompetent clownFirst he pulls an unrealistic price out of the sky promising to get the car you wantHe pressures you for a deposit and then disappearsWhen you finally get a hold of him he tells you the car you want is unavailableHe tries to push a different car on youHe has the nerve to text unprofessionally at 11pmHe is nasty and rudeThe way he speaks on the phone is no wonder he cant make a saleHe promises to get you a more expensive car for the initial price but obviously those prices are not valid once you start showing interestThe car he supposedly was unable to find was available on many lots in the tri-state areThis dealership just never intended to actually get itNot only did we lose money having to extend our current lease because Ralph get stalling but we had to fight to even get our deposit backThe staff are all rude and always have an attitudeManager promises to call back but that never happensSTAY AWAY!!!! Go to Staten Island instead or any other Jeep dealershipWhen we went to other Jeep dealerships and told them what happened they laughed because they knew Bayridge Jeep is always creating some kind of schemes to put customers on the spot