A. Snider Enterprise, Inc.

From: *** [mailto:***] Sent: Friday, May 01, 2:PMTo: *** ***Cc: ***Subject: Complain ID ***Ms***, Mr*** presented the refund check which we sent to him to his bank apparently on the same day that he sent you the e-mail asking you for your opinion as to whether or not it was properly "endorced" *** ***has paid these funds to Mr*** and it has been deducted from our account on April 28th If you would like, I can send you a copy of the check showingwhere Mr*** endorsed the check for presentation to the bank *** ***A.Snider Enterprises

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: After receiving the improperly endorsed check (not signed entirely), and since our bank and the check writer wrote on the same bank, we contacted our bank *** *** Hdqts who contacted Bank Security who suggested we go ahead and deposit and run it through We did that! But we did not deposit it the same day as Snider Enterprises states! It was several days and after we contacted Revdex.com of NW NC Snider Enterprises has caused us considerable pain and suffering Further by delaying the shipments of defective grates we were forced to use expensive electric heat Vs our woodstove Thanks for your support! People in NC can get away with cheating clients and customers At Least I did get some money back thanks to Revdex.com I do not accept the response made by the business however I consider this case closed *** ***
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
It is almost 2-months since I purchased these parts Stove Parts sold me the parts I don't know or care who there supplier was! complaints have been filed against them! Mine is 11! They will not answer their phone and I think I know why I paid upfront and have returned the defective gate as requested I still have not received replacement! I have never dealt with a company as they are! They asked me for pictures and I sent them They ask me for more pictures and I sent those also Still no grates! You need to put the Attorney General on these people and put the fear of God about how they treat customers and take their money and they act like I am at fault and disbelieve even after sending them pictures How can the Revdex.com of NC allow a company with complaints stay in business Then they have the gumption to ask me to resined my complaint They should refund my money and send me a replacement for all the pain and suffering they put me through.
Regards,
*** ***

From: [redacted] [mailto:[redacted]] Sent: Thursday, April 23, 2015 12:08 PMTo: [redacted]Subject: Complaint [redacted]Please be advised that we have sent a check in the amount of $139.68 to this customer to reimburse him for one wood stove grate so that this matter can be closed.   A replacement was sent as per our last communications, but now thecustomer claims that he was sent the same piece back, only repainted.  A new part was in fact sent to the customer.  Attached is a copy of the note sent to the customer and a copy of the check.  Thank you for your assistance in this matter.Snider Enterprises

From: [redacted] [mailto:[redacted]] Sent: Monday, April 13, 2015 9:53 AMTo: [redacted]Subject: Complaint ID 1056300 Ms. [redacted], the above complaint had been resolved prior to our receiving yourletter.    The customer has told us...

that he will rescind this complaint.We are a distributor for wood stove parts, not the manufacturer, so when we have an issue we have to go back to the manufacturer.  In this care where a grate was warped, neither we or the manufacturer had experienced this type of complaint and we had to get the manufacturer involved to resolve the issue with the customer.  At any rate, I hope the customer will rescind the complaint as he has told us he would.[redacted] EnterprisesPhone:  ###-###-####E-mail: [redacted]

From: [redacted] [mailto:[redacted]] Sent: Tuesday, April 21, 2015 6:05 PMTo: [redacted]Subject: Complaint [redacted]The replacement part for the above customer has been shipped to him as evidenced by the attached invoice from the supplier.  When the customer reported the defect, we asked for pictures so we could identify the problem.  The pictures did not provide the information we needed so we asked him to return the part.  Our supplier could not find any defect with the part returned, but however, to satisfy the customer was willing to replace the piece.  (I have worked for a supplier for 35 years and this is standard procedure when trying to satisfy a complaint).After initial conversations with the customer, he seemed to be satisfied and apologized to us for his language and outburst.  At that time, we asked him if he would so notify the Revdex.com and he said he would.  Two days later, he was calling back using profanity and threatening to have us arrested.  This was similar to the tone of the none he subsequently has sent to you.  We apologize that the customer feels we have caused him pain and suffering, but we have tried to get his issue resolved in making the requests we made of him for pictures, returning the part, etc.   Apparently his wife is quite ill, so we wish them both the best and that he will be satisfied with the replacement part.[redacted]Snider Enterprises

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do however disagree with the statement a NEW grate was sent.  It was NOT!  I marked the return grate with a chizel mark and it was witnessed by several.  I got the same grate back but only repainted and warped!  Remember this, when you cheat and screw the customer it will always come back to bite you!  You should and could be prosecuted severely.
Regards,
[redacted]

From: [redacted] [mailto:[redacted]] Sent: Monday, April 27, 2015 11:21 AMTo: [redacted]Subject: Re: A new message is waiting from the Revdex.com of Northwest North Carolina in regards to your complaint #[redacted].Attn: [redacted]Re:  against A. Snider Enterprise, Inc..  Your complaint was assigned ID [redacted].I received a check from above (Personal check) not endorced properly!  I am officially requesting that you (Revdex.com of NW NC) examine this reimbursement and furnish me your opinion if it is a proper endorced instrument for presentation to my bank?  I have been upfront with you about this A. Snider Enterprise, Inc., shoddy and unprofessional methods.  I have contacted the FBI and Attorney General and Consumer Affairs office to alert same of this company.  This whole mess and complaints filed against them indicates serious problems.  Thanks. [redacted]

Review: I paid for a product that was never delivered. I purchased a tempered glass part for my Efel stove from 109 Outpost and it never arrived. My check for 141.67 was cashed in December 31 2012. To date, I have tried over 6 times to contact 109 Outpost during their business hours with no reply. I have left detailed messages leaving contact information via phone and email. I have not received any response from 109 outpost to date.I would like to have the part for my stove, or my check refunded. That is all I want.Desired Settlement: I would like the part for my stove or a refund of 141.67.

Review: On Dec 27 2013 I ordered two blower motor assemblies for my e-z fireplace insert from S B. Snider enterprises, inc.(ph.no. ###-###-####).I have not received my order as of 1-20-2014. I received a receipt in my e-mail from "merchant warehouse" which stated - 109 OUTPOST Receipt,dated 12/27/2013 @4:04 p.m. in the amount of $316.95 on my visa card. Invoice # [redacted] , auth.code [redacted],& reference #[redacted] When I placed the order, I was told it would be shipped to my [redacted]. Over the last 2 weeks I have made several calls& left messages requesting them to call me or send me an e-mail. I see no reason for them not to contact me&let me know something about this. I am dissatisfied & feel that I have been "scammed".I want my blowers or a credit on my visa card. thank you, [redacted] ###-###-####Desired Settlement: I want the merchandise I ordered or a credit to my visa card in the amount of $316.95. Also- I would really like for someone to contact me regarding this.

Review: I ordered parts for wood fire place insert on Jan. 9 2014 and I have A receipt on my IPad and conf. No and still have not received my product. It was $186.79, I want my money back or the product . When I. Call or email I get know return answer Thank you for checking on this for us.Desired Settlement: The amout was$186.79 I would like my money back.

Review: I ordered a new blower motor for my wood stove on the 23rd of Dec 2013. I received an email on the 30th of Dec 2013 that the part had been shipped. On the 6th of Jan 2014 I sent them an email asking for the tracking number for my order that was shipped by [redacted] according to their email. They did not respond to this or any of my follow up emails or phone messages. It has been over a month since they claimed to have shipped my item and it has not been received.Desired Settlement: I would like to have a refund of the 103.95 that I sent to them. I no longer believe they would send me a useable part for my stove anyway.

Review: On 3/18/2015 (invoice #60736) I purchased and paid via Visa for (2) grates (S510160) and (2) Top Brackets (S511290).I received the grates and brackets. One of the grates (S510160) is warped so bad it will not go into the lower brackets of my wood stove. I immediately emailed wood stove parts (A. Snider Enterprises, Inc) about the grate and ask for another replacement. I heard nothing. So I called and left several messages. (they never answer the phones). I did receive a call back from wood stove parts requesting I send pictures of the warped grate. I did same day. April 1st, 2015. I called to verify they received them (no answer), I emailed (no response). I called again today and left another message (###-###-####) and heard nothing nor did they answer.Desired Settlement: Refund/Replacement or either! Rather have a replacement! But this business seems hesitant to do anything but collect my money and write me off. I will not allow this! They are selling defective equipment that could have an serious affect to our health (exhaust fumes or smoke). Grates will not fit do it being warped (not forged properly)!

Business

Response:

From: [redacted] [mailto:[redacted]] Sent: Monday, April 13, 2015 9:53 AMTo: [redacted]Subject: Complaint ID 1056300 Ms. [redacted], the above complaint had been resolved prior to our receiving yourletter. The customer has told us that he will rescind this complaint.We are a distributor for wood stove parts, not the manufacturer, so when we have an issue we have to go back to the manufacturer. In this care where a grate was warped, neither we or the manufacturer had experienced this type of complaint and we had to get the manufacturer involved to resolve the issue with the customer. At any rate, I hope the customer will rescind the complaint as he has told us he would.[redacted] EnterprisesPhone: ###-###-####E-mail: [redacted]

Review: On 01/02/2013 I ordered a grate for my water stove. I paid 184.54 with my credit card. As of yet I have not received my grate. I have called several times and have been unable to talk with anyone. After leaving my phone number with them they have as of yet to call me back. I talked with a guy named [redacted] when I ordered the grate.Desired Settlement: I either want my grate or my money back.

Review: I placed an order with the named company on January for an Ashley Blower Motor for my Wood Stove. Order #[redacted]###-###-####[redacted] totaling $103.95. the order was placed on my [redacted] and I have verified with [redacted], the charges have appeared on my card. This order was to be shipped by FedEx to my home @ [redacted]. When I received conformation email from this company, no tracking# was provided, when I try to access my account with them it says I have no outstanding orders and that my account does not exist. I have called repeatedly, receiving a voice mail, and no response, the email I received re: order was also from a No-reply email. I been to FedEx, without a tracking # they can not help me. I want the part I ordered or my card refunded, preferrably the part.[redacted].Desired Settlement: I would like to receive the item I have been charged for, the item I ordered or would like to have my [redacted] refunded.