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A Step Above Day Spa

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Reviews A Step Above Day Spa

A Step Above Day Spa Reviews (7)

Review: I have a gift certificate purchased for $100 for deep tissue massage and have no way to use the coupon. I had no way to know the establishment was closing and was never advised in how I could receive my money back for the purchase.Desired Settlement: I would like a full refund for my purchase.

Review: On 5/9/15 I purchased two Gift Certificates totaling $149.99. The business closed without notification before the Gift Certificates were used.Desired Settlement: Refund

Review: My husband purchased a shea butter 1 hour massage gift certificate. I have been trying to call the location before my certificate expires in May. The number is disconnected.Desired Settlement: Refund the amount of the massage.

Review: Step Above Day Spa went out of business. I bought a 75.00 gift card and when I went to make an appointment the phone is disconnected. How do I get a refund on this gift card?Desired Settlement: Refund of 75.00 for Gift card purchase.

Review: I have a gift certificate my husband got me it cost 215.00 . I called to make a appointment and the number is disconnected. I would like my money back .Desired Settlement: I would like my husband refunded

Review: I was shocked to see that when I tried to contact the A Step Above day spa that the telephone number was no longer in service and the website was not found. My husband had purchased me a $75.00 gift certificate to have a facial that does not expire until 2-20-16. I think that they should have made clients aware that there facility was closing or at least reimburse the clients $$$ for unused gift certificates.Desired Settlement: $75.00 refund for the un used gift certificate

Review: My husband purchased an All About Me package as a gift in Feb 15. This package cost $235 b/c he purchased it with a meal.He purchased the certificate from the owner Natalie.He asked her repeatedly if the cert would be refunded in the event that I wouldnt want it or felt as if he spent too much money.Natalie assured him that he could get his money refunded.A month later I scheduled my appt for 4/18.I spoke with Natalie and scheduled the appointment,I specified that I did not want dressing on my salad.Natalie did the massage.She took me up to the room and gave me a massage for 60 minutes.I got dressed thinking I was going to receive the rest of the services.I asked Natalie where we would finish the rest of the services and she told me that my cert was only for a 60 minute Swedish massage and there were no other services.I showed my cert to her,after she argued with me she said that I could use the remaining $155 as a credit.I had some family issues happen after the massage.I called in mid Sept to obtain my refund which had been promised to my husband and Natalie told me that they dont do refunds.She offered to redo the services that were promised.all I'm asking for is the $155.When I called to request my refund Natalie blamed the scheduling issue on someone else and told me the person no longer worked there.As I stated before when I scheduled the massage I scheduled it with Natalie.Then she asked why I waited so long to call.The reason was my husband being in the hospital for end stage renal failure and having to quit his job to get treatment frankly,that was the last thing on my mind and I need this money because he cant work.Natalie told me that she would refund me the $155 and this was at the end of Sept she said it would take some tome for a check because she had to "run it by her accountant" Ive left several messages with no call back. She told me she needed the original cert to reconcile the acct that was sent beg nov. Its now Dec and I still have no check I needed that money for xmas giftsDesired Settlement: All Im asking for is the $155 refund that she promised in mid Sept. At first it was supposed to only take 3 weeks. I called mid Oct asking where my check was and she told me she needed the original cert which I sent days later. I called again in mid Nov and then she told me that the comp was closing and I wouldnt receive my refund until the beginning of the next year. I copied the cert it expires 2/16 I fear she will say in feb that Its now expired and she wont give the refund.

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Address: 6047 Steubenville Pike, Mc Kees Rocks, Pennsylvania, United States, 15136


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