A Step Above Property Management, LLC

The lease they signed and agreed to: 1) Page of paragraph M-out procedure RE-keying the locks when tenant moves out clearly states they are responsible for he Re-keying Paragraph Lease clearly states that there will be no pets Yet they did However they did not put a deposit down They did have Stanly Steamer clean the carpets however the doors were open I did not smell any odor After it had been shut up for a couple of days there definitely was a pet odor, that is why I had it done again with an enzyme removerthe property did appear clean however I did not reach into every cabinet or drawer, I told [redacted] about the light bulbs being out, they needed to be replaced, However They they were loaded and ready to go I did not make it a big deal I did lift the washer it was not clean around the edges but I thought it just needed a quick wipe down I was not awre of the cat hair that was caked on till the cleaner pointed it out Originally I have a cleaner come out and just do a quick wipe down to freshen every thing up for the next tenantWhich would have been a owner expense I agree they took care of the landscape plants while they resided there for the most part I will give [redacted] $in additional deposit The deduction is for the Re-key $which is in the lease and the parts that were required $= total $ I have been in business long enough to know that these kind of complaints hurt my reputation, I want to resolve this however I expect him to be responsible as well I do not want my A rating to be reduced, I don't feel that I have ever deceived anyone on purposeHe has done what he set out to do " Do me harm" I hope this will resolve this matter so I can move forward and try to undo he damage to myself and my company [redacted] A Step Above Property Management

I call [redacted] to let him know that I sent his check certified mail on Friday 10/10/ I do not control the Mail! [redacted]

I do not believe [redacted] or [redacted] ***, are due any of the withheld security deposit returned We have pictures, written statements, and the owners stating what this property looked like prior to their moving in The owners lived in this property prior to these tenants, they have a janitorial business The house was clean The only thing that needed some touch up was the kitchen drawers, which they were given a concession of $then because they did not move in till 6/3/ they received $taken off even though they signed the lease before that.There was a gravel area that was the dog run then there was a fenced are with grass and shrubbery, when they vacated A tree and a shrubs were missing They did not clean up the dog poop, in the dog run or the grass area.The owners, and A Step above Property Management have sufficient pictures and letters from neighbors that had been in the yards prior to these tenants moving in, that are willing to testify as to the noise reports and the reckless driving when [redacted] ran into the garage door ( that was not even charged to the tenant) I am very much aware as to the laws regarding "fair wear" I am also aware what falls as tenant responsibility I am confused as to why they cannot take responsibility for the condition of the property I do have their mosheet and these things he claims that were this way when he moved in, he did not note on that important sheet of paperThis is what we go by when people move out, their own perception of the condition of the premises It is their perception of the property being clean, maintenance completed, and landscaping being doneSincerely,Deborah Y [redacted] A Step Above Property Management

To Clarify misrepresented statements, The $was never claimed to be lock partsThat was clearly for halogen light bulb's
The lease agreement was between *** and A Step Above Property Management, however *** never referes to the binding legal document. Instead he instigated a separate agreement with the owner.
Thank you for your time. We appreciate all feedback and strive to improve our services and procedures. I believe this matter has been resolved
*** ***
A Step Above Property Management

Complaint: ***
I am rejecting this response because:
Well from these pictures that I took I does seem like "your" idea of a required cleaning is a mile away from the amountNow it can be understandable to charge hours if you are using incompetent workers or if your just trying to steal my deposit away. I would have cleaned above and beyond of you would have attended the scheduled move-out inspection with *** presentWe could have had everything nice and clean then we would not be having to handle this dispute through Revdex.comWe could have came back on the last day of the lease, but your homeowner had already started moving back into the house that you are claiming I still had leasedI think your contractor/homeowner is much happier having all the extra dust on window screens so he can charge more, not to clean, but to put in his pocketI believe you deliberately missed the scheduled appointment so that the homeowner could charge more for your nit-picky charges and claims. Will you please state to me what Fair Wear means to you? What kinds of things fall under that category?I see from one of your past Revdex.com complaints that the security deposit has been a previous issue for youI am sure there have been other cases that have not been reported to the Revdex.com and many more who just rolled over and said "Oh well"
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

The charges after *** brought this to my attention his original mowas not with A Step Above Property Management, These were refunded back to him he agreed

***, you are so quick to accuse me of damaging your credibility, when isn't that what you are trying to do to me? Nevertheless the cleaning can be a matter of perception, however in this case we have to review your lease. Your moreport states the following that needed attention:1) you stated their was a crack in a globe in living room was operational and not dangerous.2) the walls, floor, windows were all I good condition3) dinning room light one of the light bulb had burned out On your mosheet you state that all light fixtures, floors windows wre all in good condition.4) The glass top stove was good, the refrigerator had a stain on one side5) The sink the only thing noted was the board under the sink needs to be replaced.6) there were some small holes in the 2nd bedroom upstairs.7) the lawn front and back needed cut ( called *** in to mow and trim the grass front and back) There was only the washer and dryer that you wanted wiped down again as they were "DIRTY" That was done at your request.The kitchen drawers had some dirt, I went in and cleaned those myself. The owner did come in several times to clean the carpets at no charge for you while residing there. The filth that was left in the property is not considered fair wear allowance Once it turn to grimy filth and the walls were covered not only 'Dust" they were covered in greasy dirt, dog hair, No one could prepare a meal on any of the counters with so much dog hair that was everywhere, check out the picture of the heater vents, that is close to what you left everywhere in the home. I would never allow any tenant or owner to live in that filthWhen things get grimy with just dirt it takes a lot of scrubbing to get the property clean

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:I am rejecting this
response because:
This lady spins a
different tale every time I get a response from her. She attacks me and
[redacted]'s credibility with rampant claims that are flat out not true. I had a
very good relationship with my neighbors and never had a single noise complaint
or any complaint whatsoever. The neighbors watched my dog when I went out of
town. I woke up between 2-4 am for work during my two weeks on. Me  and my
wife went hiking and camping during our days off. We have never had any
disputes or complaints from our neighbors. This is the first I am hearing of
any reckless driving. I slowly backed in my vehicles into the driveway. They
are equipped with sensors and a backup camera. This is just another example of
trying to pin pre-existing damage on her tenants.
 This house was
more than ten years old and was not in the pristine condition they are trying
to claim. I took over for another lease two months after these people moved in.
I still have not received a copy of the move-in form I filled out with all the
pre-existing damage I noted. I admitted to and accepted responsibility for the
damage I caused in my first letter. I agree that it is fair to charge me for
those things. I am disputing the extreme cleaning they are claiming to have
done. I am only disputing the bill they are charging me and I would like to
keep all future discussions related just to this bill please. 
I have attached pictures
that I took after cleaning. Just a recap, Debbie is claiming that I did not clean at all and it took 36.25 hours to clean this house.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

While I do accept the offer I find it troubling that she still has trouble being honest regardless of what she claims the $81.00 was for.  Here is the invoice she included from the hardware store where she charged me initially more than $133 for the same supplies (including 11 lightbulbs not eight) and some paint (all of which should have been considered normal use and wear) and she would have charged me this had I not gotten you involved.  These common practices of overcharging with her company make me wonder how many other victims there have been without the energy, time, or resources, to stand up for themselves.  When I told her I was going to leave her negative reviews if she didn't do what she knew to be right regarding my deposit she threatened litigation for defamation.  Being a well educated business man these threats fell flat on me, but to many this may have discouraged them from coming forward and telling the truth.  If a business like this is allowed to use these bullying tactics and unethical business practices AND maintain an A rating with the Revdex.com I feel it hurts the integrity of what that rating really stands for and in the future could make the ratings less relevant.  
 
 
 
Regards,
[redacted]

I do not believe [redacted] or [redacted], are due any of the withheld security deposit returned.  We have pictures, written statements, and the owners stating what this property looked like prior to their moving in.  The owners lived in this property prior to these tenants, they have...

a janitorial business.  The house was clean.  The only thing that needed some touch up was the kitchen drawers, which they were given a concession of   $100.00 then because they did not move in till 6/3/14.  they received $125.00 taken off even though they signed the lease before that.There was a gravel area that was the dog run  then there was a fenced are with grass and shrubbery, when they vacated A tree and a 2 shrubs were missing.  They did not clean up the dog poop, in the dog run or the grass area.The owners, and A Step above Property Management have sufficient pictures and letters from neighbors that had been in the yards prior to these tenants moving in, that are willing to testify as to the noise reports and the reckless driving when [redacted] ran into the garage door ( that was not even charged to the tenant) I am very much aware as to the laws regarding "fair wear"  I am also aware what falls as tenant responsibility.  I am confused as to why they cannot take responsibility for the condition of the property.  I do have their move-in sheet and these things he claims that were this way when he moved in, he did not note on that important sheet of paper. This is what we go by when people move out, their own perception of the condition of the premises.  It is their perception of the property being clean, maintenance completed, and landscaping being doneSincerely,Deborah Y[redacted]A Step Above Property Management.

These are just a few of the pictures they go on, The walls were so dirty yo can write in the dirt.  The kitchen sink, what ever you were working with will not come off the granite sink. windows, screens, blinds, and it just goes on and on.  I know the cleaning seems excessive however it is what it takes when someone moves-out and does not do the cleaning that is required.  I know what is considered Fair Wear allowance this is beyond that by mile. Debbie

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
 
Today I received the payment from [redacted].  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Response to the complaint
The tenants resided in the property from October 2012 to  August 2014 They never had complaints till they needed to vacate and things were not going their way.  The lease does not end until 2015.
I did miss the first inspection, I was tied up with another issue....

I did meet with them the second time.  I told them what my concerns were regarding the property and the landscape. He later called me and said they did not have the time to complete everything that needed to be done. I told him that was fine we would take care of it and take it from their deposit.  We have 60 days to give them a complete  report as to charges that went against their deposit. 
I believe their complaint comes  from the fact they are financially responsible, and they are trying to get out of that responsibility.  I follow the terms of the lease that they signed.  Do they?

This is in reference to complaint # [redacted]. On 10/8/14 [redacted], owner of "Step Above Property Management" agreed to pay an additional $465 to me from my deposit. It is now 10/19/14 and I still have not received a check from her. I wish I could say I am surprised but I am not. Please re-open my complaint. If I don't receive the promised sum by Wednesday I plan to send my "letter of intent" certified mail, obtain legal representation, and go after her and her company for my full deposit plus, legal fees, any associated travel pertaining to this matter, and payment for any time I must miss from work to have done, in court, what should have simply just been the right thing to do.
I want her to honor the agreement she made…..for once! I would also like for others to be warned by lowering her rating to an appropriate F.

The lease they signed and agreed to:  1) Page 6 of 9 paragraph 6  M-out procedure  RE-keying the locks when tenant moves out clearly states they are responsible for he Re-keying.. 
Paragraph 10.  Lease clearly states that there will be no pets.  Yet they did. ...

However they did not put a deposit down. 
They did have Stanly Steamer clean the carpets however the doors were open I did not smell any odor.  After it had been shut up for a couple of days there definitely was a pet odor, that is why I had it done again with an enzyme remover. the property did appear clean however I did not reach into every cabinet or drawer, I told [redacted] about the light bulbs being out, they needed to be replaced, However They they were loaded and ready to go.  I did not make it a big deal.  I did lift the washer  it was not clean around the edges but I thought it just needed a quick wipe down.  I was not awre of the cat hair that was caked on till the cleaner pointed it out.  Originally I have a cleaner come out and just do a quick wipe down to freshen every thing up for the next tenant. Which would have been a owner expense.
I agree they took care of the landscape plants while they resided there for the most part.
I will give [redacted] $465.00 in additional deposit.
The deduction is for the Re-key $150.00 which is in the lease and the parts that were required $81.83 = total $231.00
I have been in business long enough to know that these kind of complaints hurt my reputation, I want to resolve this however I expect him to be responsible as well.   I do not want my A rating to be reduced, I don't feel that I have ever deceived anyone on purpose. He has done what he set out to do " Do me harm"
 I hope this will resolve this matter so I can move forward and try to undo he damage to myself and my company.
[redacted]
A Step Above Property Management

Revdex.com:
 
It is with reluctance that I will agree to close this case for the amount offered.  She states that there was a charge of $150 dollars for labor to change the locks as well as $81 dollars and change for parts.  I have attached a copy of the invoice where she had this done.  I just called Matt, the guy who did the work, and he said there were NO additional parts needed…EVERYTHING is on the invoice.  The number to his business is ###-###-####.  As far as the cleanliness of the home, as soon as we moved out she spoke to [redacted], the owner of the house, and told him that it was left in excellent condition.  His number is ###-###-####.  [redacted] is also the one who was ok with us having the dog and cat.  He OWNS the home and, I believe, has since pulled his contract from "Step Above" saying "he hates unethical behavior" and that "they potentially have no conscience".  Many more will soon follow.  [redacted] is a dishonest business person and I think it in the best interest of the public to lower her rating so no more harm is done to unsuspecting people.  She claims I am out "to do her harm" but I tried to settle this by calling her first and having the right thing done the first time.  I am much to busy to invest my time in things like this.  It has never been about the money but I can't stand to be taken advantage of.  Please don't close this file until you have been notified that I really did receive the money that I am agreeing (reluctantly) to accept.   I have already PROVEN that she is a dishonest person.  The shame in all of this is I REALLY liked the owner of this home and had two prospective tenants ready to move in right when we moved out.  One of which never had her calls returned.  This home sat empty uneccessarily for at least a month (probably 2) at great expense to the owner.  Thanks for your help.  I am certain that without it I would have (and still may have to) take legal action.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I call [redacted] to let him know that I sent his check certified mail on Friday 10/10/14  I do not control the Mail!
[redacted]