A. Stevens Plumbing & Heating

After talking to the Homeowner they had said that we where the Company that came after the first CompanyWe where the Company that put there Furnace in before this work and have a relationshipThe homeowners told me that they will remove there complaint with you as they got the wrong Company Please let us know what we need to do from hereWe are the most honest company out there and take pride in thatThe homeowner also paid there bill in Full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will sum up my response in five unresolved points:
In response to the low-pressure issue, a hole was found in the pipe leading to the well, and I was informed by the technician that replacement piping was cents a footThe technician then drove to the Plumbing supply house (AStevens Plumbing billed me for this time as part of their “hours as well”) to buy the pipe to fix the holeThey claim a “lower cost repair strategy” but the cost was additionally 2.5x times over what I was originally quoted to replace the pumpIn addition, AStevens Plumbing already charged me $above the cost for the pump and installation (which the technician completed in about one hour)
The bathroom problem was not traceable to a single fixture issue; the fixture is new as is all the plumbing in the house and affects the shower and sink, and not one sourceAlso the “fixture” was working 100% with the old pump before AStevens Plumbing replaced it
Also there is only sufficient water pressure to run one water device in the house at the same timeIf multiple sources of water are used such as the outside hose and then the kitchen sink, water from these sources is reduced to an amount making it unusable in comparison to when only using a single device
In addition the company, wants to charge me hours of additional labor for something that does not work correctlyAfter hours of labor the expectation would be their product to work correctly so either the work AStevens Plumbing provided or their pump is at faultOne of their workers was an year old “helper” brought along to help dig a hole for access to the wellThe hole was mostly dug out before AStevens arrived (or course not a problem for AStevens Plumbing they billed me another $hour for this “helper”)
Since AStevens Plumbing product does not work correctly, I now have to seek repair or replacement for their faulty equipment and/or work by a reputable and reliable third partyWhich will provide a completely working source of water in every room of the house regardless of the number of water sources in use
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Preliminarily, it is worth note that only after AStevens Plumbing & Heating (hereinafter “Stevens”) began collection efforts against this client for past-due monies, did the client file this retaliatory
claim This contract began with client complaining about low water pressure despite recent check-valve replacement by another contractorWithout more, we recommended pump replacement, quoted a price, and client hired usAfter install, pressure still low Stevens told client the next step would be to access and assess the check-valve, via the well-headClient subsequently located well-head, called Stevens, and we recommended a course of action entailing specified additional charges, which client approvedOur tech began work at the well-head, and subsequently found a hole in the below-grade pipe serving the house The discovery of the hole in the pipe explained the low-pressure issue, and allowed us to present client with a lower additional-cost repair strategy / course of actionClient provided written authorization to our tech to proceed, and said “do whatever it takes to fix the problem.” The repair was accomplished, and pressure was restored in all but a bathroom, traceable to a fixture issue Client now claims amnesia regarding his authorization to us to provide additional labor and material at additional charge, notwithstanding his signed, dated authorization to do so

By way of follow-up response to the client’s reply to A Stevens’ response to the client’s complaint, please be reminded that only after A Stevens began collection efforts against this client for past-due monies,
did Client file this retaliatory claim. For four months after Stevens completed the work, Client was apparently satisfied with the work, but made no effort whatsoever to pay for it.   Client’s reply restates his initial complaint. Inasmuch as A Stevens previously addressed same, a restatement by A Stevens is unnecessary. Suffice to say, it is counter to all good business practice, to continue in
the employ of a client who authorizes work but refuses to pay for it. Marc Bosser is such a client.   To sum up, Client had another contractor perform work, prior to A Stevens’ involvement, which Client deemed unsatisfactory. (Modus operandi?) Client next contacted A Stevens, who identified issues,
provided a price to remedy same, and, once work began, identified additional issues unknowable beforehand. A price was provided to Client before work on the additional issues commenced.   The additional work was undertaken by A Stevens at Client’s request, only after Client’s verbal and written authorizations to do so were received by A Stevens. Those authorizations belie Client’s claims to the
contrary, and form the basis of the litigation A Stevens will commence, absent full and immediate payment for all labor and materials provided Client by A Stevens. No amount of subterfuge will avoid either
payment, or collection. A Stevens is a long established, well regarded regional company, secure in the knowledge that Client’s libelous rants are without basis.   It is all well and good to put up a smokescreen after the fact, however, this is quite simply a case of a client who is attempting to avoid a contractual obligation to pay for labor and materials provided.
Resolution of his home plumbing issues apparently exceeded his means, and he now seeks to have someone else subsidize his cost of living.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It seems A. Stevens waited many months and now advised me I owe additional funds.
 
On the day when the work was completed A. Stevens advised me to pay the bill and at that time I apprised them on the phone that charging me almost three times  the original estimate was unacceptable. After the owner of A. Stevens harassed me on the phone for over one hour, he informed me to pay what was “fair”. I responded to the owner the amount originally quoted for the work as fair. I paid this amount in full on that day and the issue was closed. Likewise, I advised A. Stevens the work was not completed satisfactory and on the Job Invoice itself, I wrote the words pending alongside Work Acceptance.
 
With your efforts of deflection of the real issues aside and a desperate defense of a losing argument, the original issues have not been resolved.
 
First, the Goulds J-5 pump installed by A. Stevens on 6/*/2016 does not work properly. Water flow does not function correctly in every room in the house. Additionally, using more than one source of water simultaneously reduces the amount making it unusable.
 
Second, A. Stevens is trying to collect money almost “three times” the original quoted amount for an installed Goulds J-5 pump which is similar to a “Bait-and-switch” tactic.
 
I would also like to respond about “A Stevens is a long established, well regarded regional company”. A quick check of the reputable yelp.com which publish crowd-sourced reviews about local businesses shows that A. Stevens has 71% unsatisfactory reviews and on a scale of 1 to 5 rates as a low 2.5.
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

DO NOT USE THIS COMPANY!!!!
My AC wasn't working so I called A Stevens Plumbing & Heating. I trusted them because I'd used them in the past. The tech arrived & stated I needed coolant in the AC unit. He allegedly added coolant & the system ran "great," but when he "put the unit back," (no such thing), the unit "shorted out" (again, no such thing-none of my breakers tripped). The company was going to charge me $4200.00 for a new unit.
When I got a second opinion, they found the capacitor was missing & there was no coolant in the system at all. There was a leak at the stop valve, which the Stevens' tech should have found immediately had he tested for a leak. Also if he ran the system without any coolant it would have burned out, which is what the second company believes allegedly happened.
When we called the owner he defended the actions of his tech, despite the fact that he apparently did not test for leaks. These questions remain: What happened to the $600.00 worth of coolant that was in the system & where is the capacitor? The owner offered no compensation & no apology. AND he cashed my check before I could stop payment!

After talking to the Homeowner they had said that we where the Company that came after the first Company. We where the Company that put there Furnace in before this work and have a relationship. The homeowners told me that they will remove there complaint with you as they got the wrong Company....

Please let us know what we need to do from here. We are the most honest company out there and take pride in that. The homeowner also paid there bill in Full

Review: The serviceman was dishonest and did not provide the service he claimed he did. I thought he fixed the problem but

in fact he did not. My wife signed the receipt and thinking the problem was taken care of due to our lack of knowledge

on air conditioner repairs. The next day we had to have another company come out and work on the air conditioning unit again for a much lesser charge and found out that the first serviceman did not do the work stated on the receipt.Desired Settlement: I was deceived and charged for services that were not done. I would like for the company to accept that their

serviceman wrote false information on the receipt and accept partial payment of $116.00 which is half of the bill without any collection or legal actions.

Business

Response:

After talking to the Homeowner they had said that we where the Company that came after the first Company. We where the Company that put there Furnace in before this work and have a relationship. The homeowners told me that they will remove there complaint with you as they got the wrong Company. Please let us know what we need to do from here. We are the most honest company out there and take pride in that. The homeowner also paid there bill in Full