A SunXcape Window Tinting

Complaint: [redacted] I am rejecting this response because: I had to take A SunXcape to Small Claims Court to resolve the issuePlease see attached letter Regards, [redacted]

from: [redacted] C [redacted] to: [email protected]: Mon, Jul 13, at 4:PMsubject: [redacted] Dear [redacted] , On 1/27/I tinted the upper window over the front entry door of [redacted] with Daydream 25% while tinting her window I noticed moisture between the panes of [redacted] around the edgesI told her she had seal failure to the window and that she might have issues with her [redacted] and it might get worse than it already isShe acknowledged me and I completed my work cleaned up and helped her put her belongings back over the hall closetI then started to fill out the receipt and she asked me to look at her bedroom windows for possible window tinting in the future She was having them replaced or worked on, I do not remember the exactsShe stated she had some [redacted] issues in the pastI did get a little sidetracked by her neighbor stopping me and asking questions Upon returning into the house she was looking for her checkbook and I finished up the receiptI did not cross out the year warranty statement on her paperwork, I only verbally stated the seal failure issue with her and told there might be more issues with her windowShe did not seem concerned about this at that pointA couple weeks later Ms [redacted] contacted me and informed me that her window has cracked I told her I thought it would due that due to the seal failureI set up a time with her to come over, I looked at the window, took some pictures and filled out the warranty that I had forgotten the day of the original installation, due to the fact we were talking about everything under the sunI told her I would see what I could do to help her out but wasn't sure there was anything I could do, due to the fact it had previous seal failureShe said OK see what you can do it would be appreciated I told her to get an estimate for the replacement and she did through a company I did not recommend it was a company that she had used before and I'm guessing that's because she had other windows that had failedUpon receiving her estimate she wanted to have her window replaced with LowE [redacted] which is an upgrade from her existing [redacted] and the possibility of having the [redacted] tinted with colored glassThis was all received in an email and I also spoke with her about the situationI explained we do not give an upgrade on the glass, they only replace the existing [redacted] with the same quality of [redacted] that is already installedI told her I'm still trying to help her out but she is not going with the companies I recommended and is still trying to get better [redacted] than I originally installed in her homeI explained again that the replacement was no guarantee She then got a revised estimate from [redacted] and then called [redacted] ***I still needed a 3rd bid to turn in and I recommended [redacted] and for her to speak with the owner *** She then contacted [redacted] and turned the bid into me via emailThey were still very high so I suggested again for her to call SunriseShe did and sent me the estimate via emailI then tried several times to call her and left her voice messages but she only emailed me back and at point she told me her phone was on the fritz and this was her only way of communicationI've never had a customer dictate to me how we communicate I definitely prefer speaking with my customers and trying to work out any issues or questions that they have and come up with a solution that works best for my customer I have very few customer issues and would like to help Ms[redacted] out but it has been difficultI feel that written communication can be misunderstood and can be misleading on several levelsI understand that she prefers a paper trail but it has only delayed this process At this point I'm willing to refund her the original costs for the window tinting of $but feel the window was already in failure and in need of replacementSincerely, Lori C [redacted] Owner SunXcape970-221-

from: *** *** to: *** *** date: Wed, Nov 11, at 12:PMsubject: Re: Revdex.com Complaint Messages***, Thank you for sending the email as requested I'm informing you that Ms*** and I came to a resolution and decided to split the costs of the window replacement and I refunded her for my servicesWe both agreed on these terms and payment to her has been madePlease contact me if you have further questions.Thank you, Lori C***Owner, SunXcape Window Tinting 970-221-

Complaint: ***
I am rejecting this response because: A SunXcape did not state I had seal failure at the time of the estimate or installationIf that was the case, why wasn't it written on the invoice when she wrote there is a lifetime warranty on the film and years on *** breakage caused by filmThe film caused the window to break as the three (3) companies stated.I am attaching her invoice, the estimates and letters from two (2) of the companies I received estimates from and the letter to SunXcape dated 6/5/for your review.Thank you
Regards,
*** ***

from: *** *** to: *** *** date: Wed, Nov 11, at 12:PMsubject: Re: Revdex.com Complaint Messages
***, Thank you for sending the email as requested I'm informing you that Ms*** and I came to a resolution and decided to split the costs of the window replacement and I refunded her for my servicesWe both agreed on these terms and payment to her has been madePlease contact me if you have further questions.Thank you, Lori C***Owner, SunXcape Window Tinting 970-221-

from: [redacted] <[email protected]>to: [email protected]: Mon, Jul 13, 2015 at 4:32 PMsubject: [redacted]Dear [redacted], On 1/27/15 I tinted the upper window over the front entry door of [redacted] with Daydream 25% while tinting her window I noticed moisture between the...

panes of [redacted] around the edges. I told her she had seal failure to the window and that she might have issues with her [redacted] and it might get worse than it already is. She acknowledged me and I completed my work cleaned up and helped her put her belongings back over the hall closet. I then started to fill out the receipt and she asked me to look at her bedroom windows for possible window tinting in the future.  She was having them replaced or worked on, I do not remember the exacts. She stated she had some [redacted] issues in the past. I did get a little sidetracked by her neighbor stopping me and asking questions.  Upon returning into the house she was looking for her checkbook and I finished up the receipt. I did not cross out the 2 year warranty statement on her paperwork, I only verbally stated the seal failure issue with her and told there might be more issues with her window. She did not seem concerned about this at that point. A couple weeks later Ms. [redacted] contacted me and informed me that her window has cracked.  I told her I thought it would due that due to the seal failure. I set up a time with her to come over, I looked at the window, took some pictures and filled out the warranty that I had forgotten the day of the original installation, due to the fact we were talking about everything under the sun. I told her I would see what I could do to help her out but wasn't sure there was anything I could do, due to the fact it had previous seal failure. She said OK see what you can do it would be appreciated.  I told her to get an estimate for the replacement and she did through a company I did not recommend it was a company that she had used before and I'm guessing that's because she had other windows that had failed. Upon receiving her estimate she wanted to have her window replaced with LowE [redacted] which is an upgrade from her existing [redacted] and the possibility of having the [redacted] tinted with colored glass. This was all received in an email and I also spoke with her about the situation. I explained we do not give an upgrade on the glass, they only replace the existing [redacted] with the same quality of [redacted] that is already installed. I told her I'm still trying to help her out but she is not going with the companies I recommended and is still trying to get better [redacted] than I originally installed in her home. I explained again that the replacement was no guarantee.  She then got a revised estimate from [redacted] and then called [redacted]. I still needed a 3rd bid to turn in and I recommended [redacted] and for her to speak with the owner [redacted].  She then contacted [redacted] [redacted] and turned the bid into me via email. They were still very high so I suggested again for her to call Sunrise. She did and sent me the estimate via email. I then tried several times to call her and left her voice messages but she only emailed me back and at 1 point she told me her phone was on the fritz and this was her only way of communication. I've never had a customer dictate to me how we communicate I definitely prefer speaking with my customers and trying to work out any issues or questions that they have and come up with a solution that works best for my customer.  I have very few customer issues and would like to help Ms.[redacted] out but it has been difficult. I feel that written communication can be misunderstood and can be misleading on several levels. I understand that she prefers a paper trail but it has only delayed this process.  At this point I'm willing to refund her the original costs for the window tinting of $170 but feel the window was already in failure and in need of replacement. Sincerely,  Lori C[redacted]Owner SunXcape970-221-9252

Complaint: [redacted]
I am rejecting this response because: I had to take A SunXcape to Small Claims Court to resolve the issue. Please see attached letter.
Regards,
[redacted]

from: [redacted] C[redacted] <[email protected]>to: [email protected]: Mon, Jul 13, 2015 at 4:32 PMsubject: [redacted]
Dear...

[redacted], On 1/27/15 I tinted the upper window over the front entry door of [redacted] with Daydream 25% while tinting her window I noticed moisture between the panes of [redacted] around the edges. I told her she had seal failure to the window and that she might have issues with her [redacted] and it might get worse than it already is. She acknowledged me and I completed my work cleaned up and helped her put her belongings back over the hall closet. I then started to fill out the receipt and she asked me to look at her bedroom windows for possible window tinting in the future.  She was having them replaced or worked on, I do not remember the exacts. She stated she had some [redacted] issues in the past. I did get a little sidetracked by her neighbor stopping me and asking questions.  Upon returning into the house she was looking for her checkbook and I finished up the receipt. I did not cross out the 2 year warranty statement on her paperwork, I only verbally stated the seal failure issue with her and told there might be more issues with her window. She did not seem concerned about this at that point. A couple weeks later Ms. [redacted] contacted me and informed me that her window has cracked.  I told her I thought it would due that due to the seal failure. I set up a time with her to come over, I looked at the window, took some pictures and filled out the warranty that I had forgotten the day of the original installation, due to the fact we were talking about everything under the sun. I told her I would see what I could do to help her out but wasn't sure there was anything I could do, due to the fact it had previous seal failure. She said OK see what you can do it would be appreciated.  I told her to get an estimate for the replacement and she did through a company I did not recommend it was a company that she had used before and I'm guessing that's because she had other windows that had failed. Upon receiving her estimate she wanted to have her window replaced with LowE [redacted] which is an upgrade from her existing [redacted] and the possibility of having the [redacted] tinted with colored glass. This was all received in an email and I also spoke with her about the situation. I explained we do not give an upgrade on the glass, they only replace the existing [redacted] with the same quality of [redacted] that is already installed. I told her I'm still trying to help her out but she is not going with the companies I recommended and is still trying to get better [redacted] than I originally installed in her home. I explained again that the replacement was no guarantee.  She then got a revised estimate from [redacted] and then called [redacted]. I still needed a 3rd bid to turn in and I recommended [redacted] and for her to speak with the owner [redacted].  She then contacted [redacted] and turned the bid into me via email. They were still very high so I suggested again for her to call Sunrise. She did and sent me the estimate via email. I then tried several times to call her and left her voice messages but she only emailed me back and at 1 point she told me her phone was on the fritz and this was her only way of communication. I've never had a customer dictate to me how we communicate I definitely prefer speaking with my customers and trying to work out any issues or questions that they have and come up with a solution that works best for my customer.  I have very few customer issues and would like to help Ms.[redacted] out but it has been difficult. I feel that written communication can be misunderstood and can be misleading on several levels. I understand that she prefers a paper trail but it has only delayed this process.  At this point I'm willing to refund her the original costs for the window tinting of $170 but feel the window was already in failure and in need of replacement. Sincerely,  Lori C[redacted]Owner SunXcape970-221-9252