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A-Superior Home Improvements

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A-Superior Home Improvements Reviews (1)

We paid America's Best Choice Windows to install 4 windows in November and another 5 windows in January. The first batch arrived and they damaged the screen on one of the windows. They didn't have the parts to cover the windows from the outside and were supposed to return to finish the job. Flash forward to today and not only have they not finished that job, they have yet to deliver on the other windows as well.

On the first batch of windows they left them open to the elements for nearly 2 months. It took lots of complaints for them to come out and do the insulation properly. When they did, they also got foam all over the siding on the house. It is a mess. They have yet to put the snap covers on top, which are supposed to hide the foam insulation. Right now all the foam in between the windows and the frame are completely visible. The damaged screen is still damaged.

The second batch of windows are MIA. I have yet to see any action and have so far gotten only excuses as to why we haven't received them. They were supposed to take about 3 weeks to come in. It has been 7 weeks and counting.

The company's owner and sales rep [redacted] is completely unresponsive. He stopped responding to us and instead passed us off to Todd who can't even get a hold of him to give us any answers. We even reached out to [redacted] in Atlanta who handles the franchises. [redacted] told us the second set of windows we ordered should have been in 2 days ago. Since those 2 days have passed, we have received no word from anyone. [redacted] won't return calls, texts, or emails. Todd has no idea what is going on. [redacted] has no answers for us.

Here we sit waiting for the original job to be completed and for installs on the other windows to even be started. It is looking like we will get neither.

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Description: Windows - Installation & Service

Address: ----, Austin, Texas, United States, 78737


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