A Sure Seal Siding & Window Company

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] MrTuck has had ample time to fix my screens As he has said, he is busy on other jobs This is no excuse I want my repaired screens returned to me Also, any parts for the windows that need to be replaced or repaired as these replacement windows are advertised to be warranted for a life-time (whatever this is !) I want repairs to be completed to the extent that he would do for any other window customer Mr Tuck has never returned my calls since he took my screens If Mr Tuck is sincere , he will call me and arrange a time to drop off the repaired screens and do any repairs that are necessary on these life-time windows Regards, [redacted] Sr

I received your letter about the screens and window part regarding Mr. [redacted] resolution. I can have his screens repaired and part delivered by no later than march 18 2014.. please let me know if this is satisfactory. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Sr

This is a response to a letter that I received about a complaint from Mr. [redacted], When I picked these screens up, I was told there is no hurry on getting these back. Also, The warranty on these windows does not cover the fiberglass screen. I took these screens to get them rescreened for him...

as a favor, things I do for my customers. we were going into the fall when I picked these screens up, It has not been a year like he said.  I  have Mr. [redacted]s screens and a part for one of his windows that did not function properly, Also at no charge. And since I have been on a very big job, I have not been able to get the screens fixed and get by his place to give him his screens and parts.  I have not rescreened the screens as of today. I will be glad to drop off the screens as they are for him if he would like to get someone else to fix them. Please let me know what he would like for me to do.    Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
 I would however like for Mr Tuck to give me a time-line as to when I can expect  to get my screens and part for my window.  
 I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
Regards,
[redacted] Sr

I received a letter today regarding Mr. [redacted] screens , I am willing to rescreen them for him as I said I would . As far as the part for the window is concerned, I will deliver it with the screens, I will not be installing it. The windows does come with a lifetime limited warranty, The labor warranty that my company gives has expired, As I do not offer a lifetime warranty for my labor. He can hire someone else to install the part for him. The window part and fiberglass screen mesh is covered under warranty. I will give Mr. [redacted] a copy of the window warranty and exclusions.....          Thank you

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Mr. Tuck has had ample time to fix my screens.  As he has said, he is busy on other jobs.  This is no excuse.  I want my repaired screens returned to me. 
Also, any parts for the windows that need to be replaced  or repaired as these replacement windows are advertised to be warranted for a life-time (whatever this is !)
I want repairs to be completed to the extent that he would do for any other window customer.
Mr Tuck has never returned my calls since he took my screens.   .     If Mr Tuck is sincere ,  he will call me and arrange a time to drop off  the repaired screens and do any repairs that are necessary on these life-time windows.  
Regards,
[redacted] Sr

I received your letter about the screens and window part regarding Mr. [redacted] resolution. I can have his screens repaired and part delivered by no later than march 18 2014.. please let me know if this is satisfactory.           Thank you

Review: Mr Ed Tuck, owner of this business, visited my home and removed my window screens for repair. It has been over a year since his visit and I am still waiting for my screens. Mr. Tuck will not return my calls and he has been avoiding me.Desired Settlement: I must purchase screens to replace the screens Mr Tuck took away. Cost is $120. I request reimbursement of $120.

Business

Response:

This is a response to a letter that I received about a complaint from Mr. [redacted], When I picked these screens up, I was told there is no hurry on getting these back. Also, The warranty on these windows does not cover the fiberglass screen. I took these screens to get them rescreened for him as a favor, things I do for my customers. we were going into the fall when I picked these screens up, It has not been a year like he said. I have Mr. [redacted]s screens and a part for one of his windows that did not function properly, Also at no charge. And since I have been on a very big job, I have not been able to get the screens fixed and get by his place to give him his screens and parts. I have not rescreened the screens as of today. I will be glad to drop off the screens as they are for him if he would like to get someone else to fix them. Please let me know what he would like for me to do. Thank you

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Mr. Tuck has had ample time to fix my screens. As he has said, he is busy on other jobs. This is no excuse. I want my repaired screens returned to me.

Also, any parts for the windows that need to be replaced or repaired as these replacement windows are advertised to be warranted for a life-time (whatever this is !)

I want repairs to be completed to the extent that he would do for any other window customer.

Mr Tuck has never returned my calls since he took my screens. . If Mr Tuck is sincere , he will call me and arrange a time to drop off the repaired screens and do any repairs that are necessary on these life-time windows.

Regards,

[redacted] Sr

Business

Response:

I received a letter today regarding Mr. [redacted] screens , I am willing to rescreen them for him as I said I would . As far as the part for the window is concerned, I will deliver it with the screens, I will not be installing it. The windows does come with a lifetime limited warranty, The labor warranty that my company gives has expired, As I do not offer a lifetime warranty for my labor. He can hire someone else to install the part for him. The window part and fiberglass screen mesh is covered under warranty. I will give Mr. [redacted] a copy of the window warranty and exclusions..... Thank you

Mr Ed Tuck, owner of this business, visited my home and removed my window screens for repair. It has been over a year since his visit and I am still waiting for my screens. Mr. Tuck will not return my calls and he has been avoiding me.