A & T Construction

Revdex.com spoke with the businessHe stated he was contacted by the customer because his refrigerator was blowing hot airThe business came out to the home and fixed the issue, the refrigerator stopped blowing hot air and because to work correctlyThe customer called the business back and stated that
it was not fixed as it was now to cold and his produce was freezingThe business advised that the produce was in the wrong place in the refrigerator and would need to be moved into the crisper drawers to keep it from freezingThe customer stated that he had a thermometer and it was much colder than in should haveThe business stated the thermometer that was being used by the customer was one that is typically used to insert into meat to make sure it is cooked properly but would not read correctly in this situationThe customer's liquids are not frozen just the misplaced produceThe business was hired to fix the blowing of hot air this just was done correctly at the time

Revdex.com spoke with the businessHe stated he was contacted by the customer because his refrigerator was blowing hot airThe business came out to the home and fixed the issue, the refrigerator stopped blowing hot air and because to work correctlyThe customer called the business back and stated that
it was not fixed as it was now to cold and his produce was freezingThe business advised that the produce was in the wrong place in the refrigerator and would need to be moved into the crisper drawers to keep it from freezingThe customer stated that he had a thermometer and it was much colder than in should haveThe business stated the thermometer that was being used by the customer was one that is typically used to insert into meat to make sure it is cooked properly but would not read correctly in this situationThe customer's liquids are not frozen just the misplaced produceThe business was hired to fix the blowing of hot air this just was done correctly at the time

Revdex.com spoke with the business. He stated he was contacted by the customer because his refrigerator was blowing hot air. The business came out to the home and fixed the issue, the refrigerator stopped blowing hot air and because to work correctly. The customer called the...

business back and stated that it was not fixed as it was now to cold and his produce was freezing. The business advised that the produce was in the wrong place in the refrigerator and would need to be moved into the crisper drawers to keep it from freezing. The customer stated that he had a thermometer and it was much colder than in should have. The business stated the thermometer that was being used by the customer was one that is typically used to insert into meat to make sure it is cooked properly but would not read correctly in this situation. The customer's liquids are not frozen just the misplaced produce. The business was hired to fix the blowing of hot air this just was done correctly at the time.

Review: [redacted] was very nice at first, as he was eager to help me and took an interest in my case -- a broken refrigerator. He cleaned out the filter and sprayed for mold, but the fridge still didn't work. So he diagnosed the problem as a broken thermostat, ordered the part. I paid him $285 for a "diagnosis and repair fee." He returned to my apartment ten days later to perform the repair. At the time of returning, we unplugged and plugged the unit back in and lo and behold, the fridge started blowing cold air. He didn't have to replace the thermostat and together he and I realized that the problem was probably not the thermostat. Go figure. Though the fridge was now blowing cold air, the fridge started becoming too cold. Way too cold. I placed a mercury thermometer in the unit and it read 20 degrees cooler than the fridge's thermometer was reading. Even on the highest temperature setting, all my produce was freezing. I alerted [redacted] of this new problem. At first, [redacted] was very eager to help me, and as far as I remember he offered to do it without further charges, save for charging for purchase of a new thermometer, which I gladly would have paid for. He then disappeared and did not respond to my text messages. The reason I am giving him a 2.0 stars is because he did a fair job of fixing the fridge, but he did not follow through to ensure that the fridge was fully function. Further, his customer service was abysmal. I asked him by text message, without badgering him, when he could fix the thermometer in my fridge. In short, he was rude and unprofessional and was no longer helpful. Our agreement was that he would fix a refrigerator that wasn't cooling properly and by my estimation that a refrigerator becomes "too cool" falls in to the scope of the agreed upon work. He gave the impression that replacement of the thermometer was included in the original fee. In his invoice, it states quite clearly that his task was to "diagnose and repair." He misdiagnosed and did not fully repair.Desired Settlement: Simple, I would like him to purchase and replace the thermometer without leveling further charges.

Business

Response:

Revdex.com spoke with the business. He stated he was contacted by the customer because his refrigerator was blowing hot air. The business came out to the home and fixed the issue, the refrigerator stopped blowing hot air and because to work correctly. The customer called the business back and stated that it was not fixed as it was now to cold and his produce was freezing. The business advised that the produce was in the wrong place in the refrigerator and would need to be moved into the crisper drawers to keep it from freezing. The customer stated that he had a thermometer and it was much colder than in should have. The business stated the thermometer that was being used by the customer was one that is typically used to insert into meat to make sure it is cooked properly but would not read correctly in this situation. The customer's liquids are not frozen just the misplaced produce. The business was hired to fix the blowing of hot air this just was done correctly at the time.