A T Loss Prevention Services, Inc.

sorry if it wasn't clear to youI don't believe the language is deceiving

*** *** is correct that his ductless system we installed for him does qualify for a PSEG rebate. There is required paperwork that needs to be sent to PSEG where they verify the installed equipment meets there guidelines. After that, PSEG sends the customer
the rebate check. When processing the rebate at ELM Air Conditioning, we verify the equipment meets efficiency standards set by PSEG through an approved website. The installed equipment did not show up as being a qualified system on the website. The rebate was not processed further as PSEG would not approve it for *** ***'s rebate When *** *** called again on 10/**/2016, he was told his equipment did not qualify based on the previous attempt to submit his rebate. We did look into it further and found that the equipment DID qualify for the rebate. For that mistake I can only apologize. The rebate was fully processed by us on 10/**/and sent to PSEG for finalization. We verified today 10/**/that PSEG processed the paperwork. It is verified and *** *** should be receiving his rebate check within the next few weeks As for the accusation of being a "bait and switch", that is incorrect. It was a simple mistake as the original verification process for his equipment failed. We have processed hundreds of these rebates per year since the program started and never had an issue. Again we apologize for any issues this may have caused, but *** *** will be receiving his $PSEG Rebate shortly.Regards,*** ***

we will remove the charge and apologize for the consumers inconvenience

The letter that ELM (the company) has uploaded is one of the documents sent to me the consumer
with the contract offer letterI have uploaded the second(temp contract) The issue here is,if you read both, no where in any of the two documents sent to me initially, is there a full disclosure on the original contract pricesOnly when I called the company and spoke to customer service representative,she then explained to me that the price in the Temp contract agreement was already discounted and only at my request did customer service then send me another contract with the original price on it The exact language in the offer letter it states"for all new service agreement clients this year, we will credit the initial $spring check fee you paid, pricing for either service agreement is on the enclosed service agreement."(option#*** *nd Option#***) Again it says "we will" Futurenot we did "past"The company needs to be crystal clear in the language and make full disclosures on prices on the letters sent to consumersThese practices could be perceived as deceptive practices and should be required to correct the way they write these offers and discontinue their current practice
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because, I would like to know what they are going to do, not just to merely say "sorry you didn't understand"
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The work done at the home is pretty accurately describedour service tech went through the function of the system and found it working within manufacturers specsHe was at the home for minutes and found no problemsthere is an intermittent problem at their home. we are not able to stay
at a home and just wait for the problem to show itselfthere is a charge for us to come to a home and we did provide a servicethe problem has not been found as to Scott being rude, I was sitting near him as he asked repeatedly for *** *** to let him finish a sentence. I am not sure why a complaint came from ** ***, as he wasn't part of the conversation. There is a legitimate bill due of $

[redacted] left out some pertinent details of the second call. It actually reads "checked r22 refrigerant found all leaked out. Found leak in evaporator coil and also leak on outdoor condenser. system needs to be replaced due to condition.  The part where we found two leaks is pretty...

important.  Soon after we were there he had a "friend" cut into the outdoor coil and make a repair. That is not something we would do on a unit from 1997, as it is a bad investment and usually ends up with more leaks and system failure.  He did not indicate any repairs inside, which means the indoor unit is still leaking at a pace that may or may not cause the system to not cool again this year. Our previous call to the home was 15 months ago and the refrigerant level was fine.The short of it is simple. Had the refrigerant being added the first day lasted until next year because there was a slow leak, all would be fine.  Because it leaked quickly, we are devious thieves.  We were able to find the leaks in both coils because the refrigerant and dye were added after the homeowner okaying the work.  No refrigerant is added without consent because it is very expensive.  If the system had run until the end of the season, they would have been contacted to have us come and look for the dye, to prevent a problem next year. Right now, they have a system that may, or may not, work for the rest of the season. It is however, still leaking and not repaired. Our procedure, and billing was correct.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
After ELM determined that the system is functioning "properly" or "perfectly" as the technician stated on his bill,  the unit continued to trip the circuit breaker. We have a service contract with HomeServ but did not originally call them since ELM had performed extensive repairs on our system that were supposedly still under "warranty" and we were concerned the circuit breaker tripping could be related to those repairs ( compressor/ evaporator coils) .   As the "warranty" was about to expire we wanted to ensure their was not a problem related to their work. Since ELM could not identify the problem and were of no help to offer additional solutions other then demanding payment and being rude we called homeserv.  They came to our residence the following business day and evaluated the AC thoroughly.  They found the problem to be related to Elms original installation of the compressor last september which was under there so called "warranty"  The wires connected to the compressor had loosened as they were improperly installed according to homeserv.  They replaced ALL the wires and connectors free of charge and we have not had a problem with the unit tripping since.  Not only was ELM unable to identify a problem  related to their own work they offer "warranties" that are quite frankly worthless and fraudulent.  Or maybe they were just buying time until the "warranty" expired so that they could slap us with another large bill as it would seem would be in line with their business principles??  I believe payment for such a service call would be ludicrous and would violate every tenet of a respectable business transaction.  Mind you this is how we are treated after the prior owners of our residence purchased the AC from ELM and we have subsequently had multiple large repairs performed by them.  We have definetely learned our lesson in our dealing with ELM and I would advise others reading these posts to choose a more reputable company.   
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

the attached letter is self explanatory.  it is read and understood by hundreds of customers every year.  when he called it was explained in more detail to him.  there is no deception here.