Dear Mr. [redacted], I am very sorry for the delay in getting your GAP refunded. I looked into the concern and the paperwork was not submitted properly. The cancellation was effectively handled yesterday and back dated to your original cancel date. You will be receiving a check...
for $495 in the mail by this coming Monday. I will follow-up with you to ensure you received it. Again, my apologies for the delay. Have a nice day, Shanna McGrath
Good Afternoon Mr. [redacted] I apologize for the time it has taken for the cancellation. Your cancellation was received by the warranty company on 1-18-16. Our office manager has informed me that we (McGrath Acura) received the cancellation verification and the money back for the warranty...
on Friday, 3-11. A check from McGrath was cut yesterday and will be overnighted today to your lender. Again, my apologies for the length of time this has taken. If I can assist you further please do not hesitate to contact me, I've included my contact information below. Thank you for your business. Sincerely, Shanna McGrath [email protected]
Initial Business Response /* (1000, 5, 2015/09/23) */
Contact Name and Title: [redacted] CFO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathag.com
[redacted] our General Manager, has been in touch with [redacted]. We are going to explore some options to help [redacted]. I will...
send this back and wait for her response to the actions we take and whether they are satisfactory or not. [redacted] should be her sole person to contact. He will make sure to stay in touch.
Initial Consumer Rebuttal /* (3000, 12, 2015/10/13) */
Around the 28th of September the McGrath general manager [redacted] finally called me back. He repeatedly told me not to be angry and that these things just "happen". He also said "this happens all the time. Its like when you walk down the street and you sprain an ankle, these types of things just happen". After he got the complaint from the Revdex.com he then changed his mind and said that they would tow down my car to their business to take a look at it. On September 22nd I was called and told to bring it to [redacted] auto in [redacted] so they could diagnose the car even though the Toyota dealership in [redacted] had diagnosed the car and said the transmission needed to be replaced. The car has been in the [redacted] shop for almost two weeks now and they're just going to flush the transmission. I called the McGrath dealership this morning and they are "deciding" if they'll allow me to take the car to another mechanic to get another option. I want my car fixed and on time. I'm sick and tired of waiting around and not having my car. Me and my mom both have health issues and we both need our cars. I'm also sick and tired of not being called regarding my car and what they're doing to it.
Final Business Response /* (4000, 14, 2015/10/19) */
Contact Name and Title: [redacted] CFO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathag.com
Due to the issues with this vehicle, we agreed to purchase the vehicle back from the client.
Dear Mrs. [redacted] I spoke with our GM, [redacted] he mentioned he spoke to you and verified your address. The paperwork has been overnighted to you. When you receive it please do not hesitate to call [redacted] or our office manager, [redacted] if you need help or have questions. As soon as we receive these documents back in the mail we will mail you the check. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] We have received the credit on the loan amount and are satisfied with the outcome. We thank you for your assistance in helping us resolve this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Mr. [redacted], This complaint was sent to [redacted] Acura of Morton Grove and we cannot find your name in our system. If the vehicle was purchased under a different name please let me know so I can look into your concern. There are 2 additional [redacted] Acura locations- Westmont,...
IL and Chicago, IL that are not owned by the same Dealer Principle. If I can assist with getting you in touch with the correct person please let me know. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Eric [redacted]
Dear Ms. [redacted] I have reviewed your concern with our GM and Service director. It's unfortunate you experienced an issue a few weeks after purchasing. Our service director did confirm that they offered to inspect the vehicle/diagnose the concern free of charge, I apologize if there was...
confusion regarding the repair being completed free of charge. It sounds like you took the vehicle to a Jeep dealer for further inspection and they informed you the vehicle is past the manufacturers warranty. Our records indicate that you declined an extended warranty from McGrath. We would have been open to the opportunity to work with you on repairing your electrical concern at our dealership, unfortunately we don't feel we should be held accountable for paying another shop's repairs. Thank you, [redacted]
Initial Business Response /* (1000, 6, 2015/07/22) */
Contact Name and Title: [redacted] CFO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathag.com
Our general manager, [redacted], spoke to the client and verified that was part of the deal. He issued a check back to the client for the...
previously agreed upon amount. We apologize for the inconvenience.
Complaint: [redacted]
I am rejecting this response because:In response to Ms. McGrath's statements, there are several inaccuracies. First, as stated in my previous statement, I felt that a warranty was not necessary due to the age of the vehicle. I have a hard time accepting that an major electrical problem would occur less than two weeks of purchasing a vehicle that they claimed was fully inspected and had no issues. This leads me to believe that Morton Grove Acura knew there was an electrical issue prior to selling me my vehicle and hide that information from me, which is an lacks integrity on their end.Secondly, when I brought my car back into the dealership after the issue occurred, I was reassured that it would be fixed, with no cost to me. Again, they did not say diagnose my car at no cost, so I reject that statement as inaccurate. After that, I was told by the same service manager as well as the finance director at McGrath Acura to take my car to a Jeep Dealership, where they could properly diagnose my vehicle and fix it. They told me to bring it to a Jeep dealership because they had no knowledge on how to diagnose or repair my vehicle. They couldn't even figure out how to turn off the oil change light after they had changed my oil during the same time as the electrical issue. I was told from that point once I know the cost of the repair and pay to have my vehicle fixed, to contact them and they would refund my expenses; so that is why I had my car repaired elsewhere. Time and time again they have lied to me and deceived me throughout this entire process and their story keeps changing every time I contact them.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Mr. [redacted], I am very sorry for the delay in getting your GAP refunded. I looked into the concern and the paperwork was not submitted properly. The cancellation was effectively handled yesterday and back dated to your original cancel date. You will be receiving a check...
for $495 in the mail by this coming Monday. I will follow-up with you to ensure you received it. Again, my apologies for the delay. Have a nice day, Shanna McGrath
Good Afternoon Mr. [redacted] I apologize for the time it has taken for the cancellation. Your cancellation was received by the warranty company on 1-18-16. Our office manager has informed me that we (McGrath Acura) received the cancellation verification and the money back for the warranty...
on Friday, 3-11. A check from McGrath was cut yesterday and will be overnighted today to your lender. Again, my apologies for the length of time this has taken. If I can assist you further please do not hesitate to contact me, I've included my contact information below. Thank you for your business. Sincerely, Shanna McGrath [email protected]
Initial Business Response /* (1000, 5, 2015/09/23) */
Contact Name and Title: [redacted] CFO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathag.com
[redacted] our General Manager, has been in touch with [redacted]. We are going to explore some options to help [redacted]. I will...
send this back and wait for her response to the actions we take and whether they are satisfactory or not. [redacted] should be her sole person to contact. He will make sure to stay in touch.
Initial Consumer Rebuttal /* (3000, 12, 2015/10/13) */
Around the 28th of September the McGrath general manager [redacted] finally called me back. He repeatedly told me not to be angry and that these things just "happen". He also said "this happens all the time. Its like when you walk down the street and you sprain an ankle, these types of things just happen". After he got the complaint from the Revdex.com he then changed his mind and said that they would tow down my car to their business to take a look at it. On September 22nd I was called and told to bring it to [redacted] auto in [redacted] so they could diagnose the car even though the Toyota dealership in [redacted] had diagnosed the car and said the transmission needed to be replaced. The car has been in the [redacted] shop for almost two weeks now and they're just going to flush the transmission. I called the McGrath dealership this morning and they are "deciding" if they'll allow me to take the car to another mechanic to get another option. I want my car fixed and on time. I'm sick and tired of waiting around and not having my car. Me and my mom both have health issues and we both need our cars. I'm also sick and tired of not being called regarding my car and what they're doing to it.
Final Business Response /* (4000, 14, 2015/10/19) */
Contact Name and Title: [redacted] CFO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathag.com
Due to the issues with this vehicle, we agreed to purchase the vehicle back from the client.
Dear Mrs. [redacted] I spoke with our GM, [redacted] he mentioned he spoke to you and verified your address. The paperwork has been overnighted to you. When you receive it please do not hesitate to call [redacted] or our office manager, [redacted] if you need help or have questions. As soon as we receive these documents back in the mail we will mail you the check. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] We have received the credit on the loan amount and are satisfied with the outcome. We thank you for your assistance in helping us resolve this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Mr. [redacted], This complaint was sent to [redacted] Acura of Morton Grove and we cannot find your name in our system. If the vehicle was purchased under a different name please let me know so I can look into your concern. There are 2 additional [redacted] Acura locations- Westmont,...
IL and Chicago, IL that are not owned by the same Dealer Principle. If I can assist with getting you in touch with the correct person please let me know. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Eric [redacted]
Dear Ms. [redacted] I have reviewed your concern with our GM and Service director. It's unfortunate you experienced an issue a few weeks after purchasing. Our service director did confirm that they offered to inspect the vehicle/diagnose the concern free of charge, I apologize if there was...
confusion regarding the repair being completed free of charge. It sounds like you took the vehicle to a Jeep dealer for further inspection and they informed you the vehicle is past the manufacturers warranty. Our records indicate that you declined an extended warranty from McGrath. We would have been open to the opportunity to work with you on repairing your electrical concern at our dealership, unfortunately we don't feel we should be held accountable for paying another shop's repairs. Thank you, [redacted]
Initial Business Response /* (1000, 6, 2015/07/22) */
Contact Name and Title: [redacted] CFO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mcgrathag.com
Our general manager, [redacted], spoke to the client and verified that was part of the deal. He issued a check back to the client for the...
previously agreed upon amount. We apologize for the inconvenience.
Complaint: [redacted]
I am rejecting this response because:In response to Ms. McGrath's statements, there are several inaccuracies. First, as stated in my previous statement, I felt that a warranty was not necessary due to the age of the vehicle. I have a hard time accepting that an major electrical problem would occur less than two weeks of purchasing a vehicle that they claimed was fully inspected and had no issues. This leads me to believe that Morton Grove Acura knew there was an electrical issue prior to selling me my vehicle and hide that information from me, which is an lacks integrity on their end.Secondly, when I brought my car back into the dealership after the issue occurred, I was reassured that it would be fixed, with no cost to me. Again, they did not say diagnose my car at no cost, so I reject that statement as inaccurate. After that, I was told by the same service manager as well as the finance director at McGrath Acura to take my car to a Jeep Dealership, where they could properly diagnose my vehicle and fix it. They told me to bring it to a Jeep dealership because they had no knowledge on how to diagnose or repair my vehicle. They couldn't even figure out how to turn off the oil change light after they had changed my oil during the same time as the electrical issue. I was told from that point once I know the cost of the repair and pay to have my vehicle fixed, to contact them and they would refund my expenses; so that is why I had my car repaired elsewhere. Time and time again they have lied to me and deceived me throughout this entire process and their story keeps changing every time I contact them.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]